Mitel NETWORKS 5010, User Manual

Page 1: ...IP Phone 5010 M I T E L N E T WO R K S USER GUIDE ...

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Page 11: ...KH ULQJ SLWFK To adjust the Ringer Pitch while your extension is idle LIW WKH KDQGVHW LDO WKH 5LQJHU 3LWFK IHDWXUH DFFHVV FRGH RXU H WHQVLRQ VWDUWV WR ULQJ FRQWLQXRXVO 3UHVV WR LQFUHDVH WKH SLWFK DQG WR GHFUHDVH WKH SLWFK KHQ RX DUH VDWLVILHG ZLWK WKH SLWFK UHSODFH WKH KDQGVHW Handset Receiver Volume Control 7R DGMXVW WKH DQGVHW 5HFHLYHU YROXPH ZKHQ RX DUH XVLQJ WKH KDQGVHW SUHVV WR LQFUHDVH WKH Y...

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Page 24: ...Q RU H WHQVLRQ JURXS QXPEHU 7KH LQFRPLQJ FDOO LV IRUZDUGHG Forwarding your calls using the feature access code To forward your calls using a feature access code LDO RQH RI WKH IROORZLQJ FRGHV DOO RUZDUG OZD V WR DQ WHQVLRQ DOO RUZDUG OZD V WR DQ WHQVLRQ URXS LDO DQ H WHQVLRQ RU H WHQVLRQ JURXS QXPEHU RU SUHVV D 66 RU DQ 7 16 21 5283 NH KHQ RX OLIW RXU KDQGVHW RX KHDU LQWHUUXSWHG GLDO WRQH LQGLFDWL...

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Page 28: ...N 1RWH RX PXVW KDYH D SUH SURJUDPPHG 3 5 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH To park an incoming external call IWHU DQVZHULQJ WKH FDOO SUHVV WKH 3 5 NH I SURJUDPPHG WKH 1 NH IODVKHV JUHHQ ZLWK KHOG FDGHQFH DW RXU H WHQVLRQ PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD HG 1 KHUH LV WKH OLQH QXPEHU WKH FDOOHU LV KHOG RQ 3UHVV WKH 7 16 21 3 1 NH WR DQQRXQFH WKH FDOO KHQ WKH FDOO LV SLFNHG XS ...

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Page 31: ...z VWRUHG FDOO FDQQRW EH SLFNHG E DQRWKHU H WHQVLRQ XVHU DQG RX FDQQRW WUDQVIHU WKH VWRUHG FDOO WR DQRWKHU H WHQVLRQ PROGRAMMING 3URJUDP 6725 NH V DV GHVFULEHG XQGHU 3URJUDPPLQJ D 3HUVRQDO H 1RWH KHQ UHTXHVWHG GLDO WKH 6725 NH V QXPEHU LQ WZR GLJLW IRUPDW IRU H DPSOH OPERATION 1RWH RX PXVW KDYH D SUH SURJUDPPHG 6725 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH To store a call while in conversatio...

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Page 33: ...To place a callback on a busy extension or line z KLOH OLVWHQLQJ WR EXV WRQH SUHVV WKH NH RU GLDO WKH VLQJOH GLJLW DFFHVV FRGH V VWHP GHIDXOW I SURJUDPPHG RXU NH OLJKWV VROLG UHG DQG GLDO WRQH LV UHWXUQHG WR LQGLFDWH VXFFHVVIXO DFWLYDWLRQ When the target extension or line becomes available RXU H WHQVLRQ ULQJV DQG RXU NH LI SURJUDPPHG DQG QWHUFRP IODVK PHVVDJH VLPLODU WR WKH IROORZLQJ LV GLVSOD HG ...

Page 34: ...HG DQG RXU WHPSRUDULO GLVSOD V ZKR WKH FDOO ZDV RULJLQDOO LQWHQGHG IRU 3UHVV WKH 6 25 NH WR DQVZHU WKH FDOO ZLWK WKH DSSURSULDWH JUHHWLQJ I D QXPEHU RI H WHQVLRQ XVHUV IRUZDUG WKHLU FDOOV WR RX UHJXODUO RX FDQ VHW XS D 6 25 NH IRU HDFK H WHQVLRQ I RXU H WHQVLRQ LV VHW XS IRU 0DQDJHU 6HFUHWDU RSHUDWLRQ DQG RX KDYH D SURJUDPPHG 6 25 NH WKH 6 25 NH OLJKWV VROLG UHG ZKHQ WKH 0DQDJHU 6HFUHWDU LV DEVHQW...

Page 35: ...GLJLW FDQ EH XVHG WR SLFN XS WKH FDOO LQVWHDG RI XVLQJ WKH WKUHH GLJLW DFFHVV FRGH RQWDFW RXU GPLQLVWUDWRU IRU D OLVW RI VLQJOH GLJLW DFFHVV FRGHV OPERATION To answer a call that is ringing at another extension z I SURJUDPPHG SUHVV WKH IODVKLQJ 66 NH RX DUH FRQQHFWHG WR WKH FDOOHU RI WKH ULQJLQJ H WHQVLRQ 2U z LDO WKH LUHFWHG DOO 3LFN XS IHDWXUH DFFHVV FRGH IROORZHG E WKH ULQJLQJ H WHQVLRQ V QXPEH...

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Page 38: ...OG GHSHQGLQJ RQ ZKDW NH V RX KDYH VHW XS DW RXU H WHQVLRQ 1RWH RX PXVW KDYH D SUH SURJUDPPHG 86 9 2 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH Using Exclusive Hold if you do NOT have dedicated DSS BLF or LINE keys To place a call on hold to make an enquiry call or answer another call z KLOH LQ FRQYHUVDWLRQ ZLWK DQ HVWDEOLVKHG FDOO SUHVV WKH 86 9 2 NH 7KH FXUUHQW FDOO LV SODFHG RQ KROG DQG WKH ...

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Page 45: ...RI VLQJOH GLJLW DFFHVV FRGHV PROGRAMMING 3URJUDP D 5283 3 83 NH DV GHVFULEHG XQGHU 3URJUDPPLQJ Q WHQVLRQ URXS H OPERATION To answer a call that is ringing at another extension in your pick up group LIW RXU KDQGVHW 3UHVV WKH 5283 3 83 NH RU GLDO WKH VLQJOH GLJLW DFFHVV FRGH V VWHP GHIDXOW RU GLDO WKH URXS 3LFN XS IHDWXUH DFFHVV FRGH RX DUH FRQQHFWHG WR WKH FDOOHU RI WKH ULQJLQJ H WHQVLRQ Group List...

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Page 47: ... SUH SURJUDPPHG 86 9 2 NH VHW XS RQ RXU H WHQVLRQ WR XVH WKLV IHDWXUH Intruding on an Established Conversation You attempt to call extension A but A is in conversation with party B and you hear busy tone z 3UHVV WKH 1758 NH RU GLDO WKH VLQJOH GLJLW QWUXGH FRGH 3DUWLHV DQG KHDU D VKRUW ZDUQLQJ WRQH EHIRUH RX DUH FRQQHFWHG XULQJ WKH LQWUXVLRQ DOO SDUWLHV KHDU D ZDUQLQJ WRQH DQG D PHVVDJH VLPLODU WR ...

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Page 52: ...ls to your Manager s extension 1RWH 7KLV LV RQO SRVVLEOH LI RX KDYH RQO 21 0DQDJHU z 3UHVV WKH 6 17 35 6 17 NH RXU 6 17 35 6 17 NH OLJKWV VROLG UHG LQGLFDWLQJ WKDW RX DUH IRUZDUGLQJ RXU FDOOV If you are a Secretary and wish to forward your calls to the Answer Backup when you only have ONE Manager z RWK RXUVHOI DQG RXU 0DQDJHU SUHVV RXU 6 17 35 6 17 NH V OO FDOOV DUH UH URXWHG WR WKH QVZHU DFNXS If...

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