Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
Answering Calls
Lift the handset to answer a call.
Placing Emergency Calls
Dial the emergency number (911
U.S. or
999/112 Europe). The system immediately places
the emergency call as soon as you dial the
number, even if you do not select an outside line.
Placing Internal (Intercom) Calls
Lift the handset and dial the extension number. If
you enter incorrect digits, you can press the
Hold
button to move the cursor backward, deleting the
last digit entered.
Placing External Calls
Lift the handset, press the unlit
Call
button, and
then dial the number.
Redialing External Numbers
Lift the handset and press the
Redial
button. The
system automatically selects a line and dials the
number.
Transferring Calls to Other Extensions
1. While on the call, press the
Transfer
button, and
then enter the extension number.
2. Do one of the following:
•
Wait for an answer, announce the call, and
then hang up. If the extension is
unavailable, press the flashing
IC
or
Call
button to return to the caller.
•
Hang up to transfer the call and disconnect
the call from your phone.
Forwarding Calls
1. Press the
Forward
button, and then enter the
feature code, if applicable. ENTER FORWARD
DEST appears.
2. Do one of the following:
•
Enter the extension number.
•
Dial the Outgoing Call access code (
8
is the
default code), and then dial the telephone
number.
Placing Conference Calls
1. While on the first call, press the
Special
button
and then dial
5
to place the call on hold. CALL
NEXT PARTY TO CNF appears.
2. Place a call to the next conference party. For
external calls, dial the Outgoing Call access code
(
8
is the default code), and then dial the number.
3. After the party answers, announce the
conference, and then press
Special – 5
to place
the call on hold. If necessary, repeat this step to
add the remaining conference party.
4. Press
Special – 5
again to start the conference.
CNF IN PROGRESS appears.
Viewing Messages
With the handset on-hook, press the
Message
button. Messages are displayed as first in/first
out. If there is more than one message, you can
repeatedly press the
Message
button to scroll
through the messages.
Responding to Messages
When the desired message is displayed, lift the
handset, and then press
#
to respond. (If your
handset is off-hook and you press the
Message
button, you automatically place a call to the party
who left the message or the message center.)
Using Do-Not-Disturb
1. With the handset on-hook, press the
DND
button, and then do one of the following:
•
Press
(Up) or
(Down) to scroll
through the messages.
•
Enter the two-digit number for the DND
message.
2. After selecting the message, enter the additional
text for the DND description, if applicable.
3. Lift and replace the handset.
Placing a Page Announcement
1. Lift the handset, and dial
7
.
2. Enter the page-zone number (
0
to
9
).
3. After the tone, make your announcement, and
then hang up.
