Call Features
Page 30
Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
Placing Calls On Hold
You can place calls on Individual Hold or System Hold:
•
Individual Hold
: Places an internal or external call on hold at your phone.
•
System Hold
: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing
Call
button for the call, including the phone that
placed it on hold.
To place a call on Individual Hold:
1. While on a call, press the
Hold
button. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. While on a call, press the
Special
button, and then dial
335
. ENTER EXTENSION
NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
Press the
Hold
button, and then press the flashing
IC
or
Call
button.
To return to a call that is on hold:
Press the
Hold
button, and then lift the handset. <
Caller
> WAS HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
Lift the handset, press the
Special
button, and then dial
330
.