Hunt Groups
Page 54
Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
Logging out of ACD Hunt Groups
You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.
To log out of one or more ACD hunt group:
Lift the handset, and do one of the following:
•
Dial
328
to log out of all of your ACD hunt groups. The display shows AGENT
LOGGED OUT OF ALL ACDS.
•
Dial
327
to log out of one hunt group at a time.
If you were logged in to only one hunt group
, the display shows AGENT LOGGED
OUT OF HUNT GROUP
<number>.
If you were logged in to more than one hunt group
,
the display shows AGENT
LOGOUT HG #. Enter the extension number of the ACD hunt group.
Stopping the ACD Hunt Group Wrap-up Timer
Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up time is
15 seconds. Your system administrator can change the wrap-up timer settings.
Until this timer expires, you will not receive another hunt group call; however, you can stop the
wrap-up timer to allow calls to your extension.
To stop the wrap-up timer:
Lift the handset and dial
329
. The display shows ACD WRAP-UP TERMINATED.
