Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
5304 IP Phone Quick Reference Guide
This guide provides information for frequently used features. For more information about these and other features,
refer to the user guide. For voice mail information, refer to the voice mail user guide for your system.
Programmable Buttons
The 5304 IP phone has nine programmable buttons.
When you first receive your phone, the buttons are pre-
programmed as indicated in the table below. You may
be able to reprogram the buttons for quick access to
features or frequently called phone numbers.
Button 1 is located just below the external speaker, and
button 9 is located just above the volume buttons.
Commonly Used Feature Codes
Most of the feature codes work when your phone is idle
or “on hook.” If you are on an active call or if you are off-
hook, you may need to press the
Special
button before
you enter the feature code to activate the feature.
Button
Action
1 Special
: Activates features while on a
call or off-hook.
2
DND
: Enables/disables the DND
feature for your phone. When enabled,
internal calling parties see your
selected DND message.
3
Forward
: Forwards all incoming calls
to a specified destination.
4
Message
: Connects to your voice
mailbox. Toggles between Alpha Mode
and Numeric Mode when entering
dialpad characters.
5
Redial
: Calls the last
external
number
dialed. You cannot redial internal
numbers.
6
Transfer
: Transfers the current call.
Also functions as a forward space
when entering dialpad characters.
7
Hold
: Places the current call on hold.
Also functions as a backspace button.
8
Intercom (IC)
: Provides a call line for
internal (intercom) calls.
9
Call
: Provides a call line for external
calls.
Up
Down
Volume
: Provide volume control for
the ringer, handset and speaker. Also
provides the ability to scroll through
display options.
Feature
Code
ACD Agent – Log In/Out
328
Background Music – On/Off
313
Call Forward – All Calls
355
Call Logging
333
Conference
5
Default Station
394
Directory
307
Display Time And Date
300
Do-Not-Disturb – On/Off
372
Dynamic Express Extension On/Off
364
Dynamic Express Extension – Handoff
388
Hold – Individual
336
Hold – System
335
Message – Cancel Left Message
366
Message – Delete Message
368
Message – Leave Message
367
Message – View Messages Menu
365
Microphone Mute – On/Off
314
Page Receive – On/Off
325
Program Buttons
397
Program Station Password
392
Programmable Buttons – Default
395
Queue (Callback) Request
6
Record-A-Call
385
Reverse Transfer (Call Pick-Up)
4
Ring Tone Selection
398
Station Speed Dial
382
Station Speed Dial – Programming
383
Switch Keymap
399
System Forward – On/Off
354
System Speed Dial
381
View Button Assignments
396