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How to Use This Guide

This guide provides brief instructions for the 
commonly used features available with the 

SUPERSET 401

 telephone. Many of these 

features are accessed by using the function keys 
on your telephone. The function keys on your 
telephone are represented by upper case words 
(e.g., MESSAGE).

The instructions for each operation assume that 
the first step is to lift the handset, unless otherwise 
stated.

Function Keys and Indicators

O

MESSAGE Key:

 for sending and responding 

to messages.

O

Message Lamp: 

When flashing, it indicates 

that a message is waiting. When lit during a 
call, a message can be sent.

O

FLASH Key:

 

for transferring calls and setting 

up conference calls, and initiating other 
system features.

O

VOLUME TONE 

 

Key and VOLUME TONE 

 

Key:

 for adjusting the volume of the 

handset receiver, and the volume and pitch of 
the ringer.

FLASH Key and Feature Access Codes

You use the FLASH key to transfer calls to other 
telephones, to set up conference calls, and to 
initiate other telephone system features.

Certain telephones features are activated and 
disabled by Feature Access Codes. To activate a 
feature, lift the handset and then dial the access 
code for that feature.

Feature Access Codes are set by your 
Communications Department. On the last page 
of this guide is a table listing the most popular 
features, with space for you to fill in the access 
codes. Contact your Communications 
Department for the Feature Access Codes 
available on your telephone system.

Features Not Available

There may be procedures in this guide which you 
cannot perform on your telephone set. This is 
because your company has specially selected 
your features and calling privileges. See your 
Communications Department if you have any 
questions.

Making Calls

Dialing from your 

SUPERSET 401

 is exactly the 

same as dialing from any other telephone. Just 
use the dialpad to dial the number, including any 
outside access code (usually the number “9”), if 
required.

Summary of Contents for SUPERSET 401

Page 1: ...odes You use the FLASH key to transfer calls to other telephones to set up conference calls and to initiate other telephone system features Certain telephones features are activated and disabled by Feature Access Codes To activate a feature lift the handset and then dial the access code for that feature Feature Access Codes are set by your Communications Department On the last page of this guide i...

Page 2: ...ld call CONFERENCE Set Up a 3 party Conference O Call the first person Wait until the call is answered O Press FLASH to put the first person on temporary hold You hear transfer dial tone O Call the next person Wait until the call is answered O Press FLASH again to form a 3 party conference If an intended conferee is busy or does not answer O Press F ASH again to return to the original caller Add A...

Page 3: ...e the handset When the person next uses the telephone and hangs up your telephone will ring Cancel a Callback O Enter the Clear All Features feature access code to cancel a Callback before it is honored Note This also cancels any Call Forward or Do Not Disturb features that you have activated CALL PARK What is Call Park You can park a call by dialing the Call Park feature access code Your telephon...

Page 4: ...or double beep indicating that an internal call is waiting When the busy extension user hangs up his telephone rings When the user answers you are connected Camp On a Busy Line O Remain on the line when you hear busy tone After approximately 10 seconds the busy tone will change slightly indicating that you are camped on O Do NOT replace the handset When the user answers the call your call will be ...

Page 5: ...andset Call Forwarding to an external number is activated Cancel Call Forwarding O Dial the appropriate Call Forward feature access code DO NOT dial a condition code or destination number OR O Dial the Clear All Features feature access code Note This also cancels any Callback or Do Not Disturb features that you have activated O Replace the handset The current forwarding is canceled Set Up Call For...

Page 6: ... a Reminder Before it Rings O Enter Timed Reminder feature access code O Dial 9999 O Replace the handset The timed reminder is canceled ACCOUNT CODE What is an Account Code Account Codes are used in situations where it is necessary to charge the cost of a call to a specific account or client or project etc In some cases it may be necessary to enter an account code when making external calls Enter ...

Page 7: ...edsystemtelephonenumbers that you use most frequently FEATURE ACCESS CODES Feature access codes are used to activate system feature on the SUPERSET 401 telephone In general to activate a feature lift the handset and then dial the access code for that feature Feature access codes are set by your Communications Department You can use the following table to keep a record of the feature access codes y...

Page 8: ...Destination Phone Call Pickup Directed Call Pickup Clear All Features Do Not Disturb Door Opener External Line Access Intercom Calls Override Paging Phonebook Timed Reminder Tone Demonstration Feature Access Code ...

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