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Mitel SX-200 ICP - 1.0 5020, Technician'S Handbook

The Mitel SX-200 ICP - 1.0 5020 Technician's Handbook is a comprehensive manual designed to assist technicians in configuring and maintaining this advanced communication system. This valuable resource can be downloaded for free from our website, allowing users to easily access this essential manual at their convenience.

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SX-200 ICP CX/CXi Technician’s Handbook

Troubleshooting Voice Mail

If voice mail is not working properly, refer to the chart below for 
suggestions on corrective action. If you are experiencing symptoms that 
are not listed here, call your dealer for assistance.

To check the amount of disk space voice mail messages are using and the 
status of the voice mail ports, use the Maintenance terminal REPORTS 
function.

Table 44:   Voice Mail Troubleshooting

Symptom/Trouble

Corrective Action

Notification calls are configured 
for a mailbox, but don't seem to 
work.

Notification is not enabled at the system level 
(see Voice Mail Options Form 49)
-or-
CO line access is restricted for voice mail 
port extension numbers. 
-or-
Notification call number incorrectly 
programmed. Try dialing the number from a 
telephone to see what happens.

Notification calls use the correct 
outside lines, but the pager 
never beeps.

Check the notification phone number and 
pager type in Form 50, Mailboxes.

The date and time that a 
message was left is incorrect.

Check the SX-200 ICP system clock.

The system is warning that the 
disk space is almost full.

Delete unused mailboxes and have 
subscribers clean out unnecessary saved 
messages.

Too much silence before or after 
a greeting or mailbox name.

When recording greetings and names, start 
speaking immediately after the tone and 
press any key as soon as you are finished.

When outside callers reach the 
auto attendant and press 0, 
either no phones ring or the 
incorrect phone rings.

Check that mailbox 0 is correctly associated 
with the operator's extension.

When outside callers reach the 
auto attendant and press 0, the 
operator's telephone rings and 
never forwards to voice mail.

Set Call Forward-Busy/No Answer on the 
Operator's phone to forward to voice mail.

 (Page 1 of 2)

Summary of Contents for SX-200 ICP - 1.0 5020

Page 1: ...Release 4 0 CX CXi Controller TECHNICIAN S HANDBOOK ...

Page 2: ...s of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation MITEL SX 200 LIGHTWARE SUPERSET MiTAI are trademarks of Mitel Networks Corporation HYPERTERMINAL is a trademark of Hilgraeve Inc VT100 is a trademarks of Digital Eq...

Page 3: ...asic Installation Before You Begin 19 Quick Installation 19 SX 200 ICP CX CXi Hardware 21 Hardware Ports and Connectors 21 Controller Components 22 Identify the Required Components 23 Installation Checklist 24 Basic Installation Overview 27 Installing the SX 200 ICP CX CXi Controller 28 Installing Optional Controller Hardware 29 Precautions 29 Removing the cover 30 Install the Analog Option Board ...

Page 4: ... Adding a PKM 60 Requirements 60 CDE programming 60 Installation 60 Connecting Music on Hold Paging and Door Phone Door Opener 61 Music on Hold MOH interface 61 Paging 61 Door Phone Door Opener 63 Connecting a Night Bell and Alarm Device 64 CDE programming for a Night Bell 64 CDE programming for an Alarm Device 64 Setting up an FTP Server on a Maintenance PC 65 CDE Programming 65 FTP Server Setup ...

Page 5: ...ogramming a Multi Line Set 99 Programming a T1 E1 Trunk 100 Programming a PRI Trunk 101 Programming Analog Trunks 106 Non Dial In Trunks 106 Dial in Trunks 107 DISA Trunks 108 Programming T1 and PRI Trunks as DISA Trunks 109 Programming ANI DNIS on an Incoming Trunk 110 CLASS Trunks 113 Running the Line Quality Test for LS Trunks 114 Programming IP Sockets for Hotel Motel terminals and ACD Monitor...

Page 6: ...172 Uniform Numbering Plan 174 Chapter 5 Routine Maintenance Is the system healthy 177 System health checklist 177 Checking the System 178 Installing FRUs 179 Precautions 179 Powering the Controller Up or Down 179 System Reset 180 System Shutdown 180 Re initializing the Controller 181 Replacing the Hard Drive or CompactFlash 182 Replacing the Analog Main Board AMB 183 Other FRUs 184 Performing Bac...

Page 7: ...Address or FTP Server 209 Retrieving Logs and other System Files using Kermit 210 Maintenance Tips 210 Chapter 6 Basic Troubleshooting and Repair About this Chapter 213 Troubleshooting Tools 214 Before you Contact Technical Support 215 General Troubleshooting Steps 216 Using the Phone Debug Option 216 Checking the Status LEDs 217 Troubleshooting Phones 220 Troubleshooting Analog Trunks 222 Basic T...

Page 8: ...g a network analyzer to debug 242 Connectivity problems 242 Troubleshooting IP Phone Registration 243 IP Phone Analyzer 251 Troubleshooting Phone Audio Quality 253 Troubleshooting IP Trunks 256 CDE Check List 256 IP Check List 258 Troubleshooting System Boot Failure 259 Appendix A Default Database Values 261 Appendix B Part Numbers 319 Appendix C System Cabling 329 Appendix D Folio Views E Docs Ti...

Page 9: ...Chapter 1 Introduction ...

Page 10: ...2 SX 200 ICP CX CXi Technician s Handbook ...

Page 11: ... you are using the default settings for IP and you are not planning on implementing Virtual LANs VLANs The basic course is available in self study format and you must have completed your LIGHTWARE 19 RELEASE 3 2 certification SX 200 ICP Advanced Installation and Maintenance Course You MUST complete the Advanced I M course if you are planning to connect a PC to the PC port on the IP Phones enable S...

Page 12: ... exe to install the Technical Documentation and Folio Viewer the application used to view the documentation 4 To access user guides and other documentation go to the appropriate Language subdirectory Use the index html file to locate the required guides Technical Training Materials SX 200 ICP Basic I M Course SX 200 ICP Advanced I M Course Release Notes Every software release is accompanied by Rel...

Page 13: ...gh Mitel Online Accessing Mitel Online You can access Mitel Online from the www mitel com Web site Access Product and Technical Documentation 1 Login to Mitel OnLine 2 Navigate to Product Documentation Technical Documents User Guides and Installation Guides OR Knowledge Base Release Notes and Technical Bulletins View or Download a Document To view a document Click on the name of the document To do...

Page 14: ...urchasing new options Before attempting the software upgrade to confirm a current password or to purchase new options and receive a new password call Mitel Customer Service during normal business hours Helpful websites For definitions of technical terms http www techweb com encyclopedia http www whatis com For networking information http www practicallynetworked com http www networktroubleshooting...

Page 15: ...each Technical Support at 1 800 561 0860 or 1 613 592 2122 Symbols used in this handbook Important safety instructions See the system Safety Instructions that are shipped with the system for complete safety information Indicates a hazardous situation which if not avoided could result in injury or death Indicates a situation which if not avoided could result in damage to the equipment Identifies an...

Page 16: ... Tailored for small enterprises the SX 200 ICP CX CXi supports up to 100 IP phones eight ONS CLASS circuits 12 LS CLASS circuits one T1 or PRI link up to 3 ASU IIs with ONS LS combo cards and 16 IP trunks for private networking System packages The CX CXi controller is sold alone or as part of the Basic System package that includes the components shown in the table below The Basic System package do...

Page 17: ...00 IP Phone licenses and 16 IP trunks Purchase additional licenses Add Layer 2 swtich es 4 voice mail ports 16 ports Purchase Options and DSP resources incremental 16 voice mailbox licenses 748 Purchase additional licenses incremental Approximately 11 hours of voice mail message storage Up to 450 hours of voice mail storage Install internal hard drive Three 3 party conferences 10 3 party Conferenc...

Page 18: ...10 SX 200 ICP CX CXi Technician s Handbook Figure 1 Basic SX 200 ICP System CXi controller shown ...

Page 19: ...phones 12 LS CLASS trunks 24 T1 or 23 PRI ccts Base Dual DSP 4 total 10 three party conf 16 voice mail ports 0 G 729 channels 40 IP phones 40 ONS phones 16 LS CLASS trunks 0 T1 ccts 3 three party conf 4 voice mail ports 8 G 729 channels 40 IP phones 8 ONS phones 12 LS CLASS trunks 0 T1 ccts Base T1 E1 Combo Dual DSP 5 total 10 three party conf 16 voice mail ports 0 G 729 channels 80 IP phones 100 ...

Page 20: ...dec for 56 64 kbps generally provides the best voice quality and is comparable to TDM type connections The G 729a audio codec for 8 13 kbps provides a good reduction in bandwidth with only minor loss in voice quality A purchasable MOSS option Option 120 Number of Compression Resources controls the number of G 729a codecs available to IP devices in the system Compression enables more devices to sha...

Page 21: ...4 5330 5340 Note The SX 200 ICP CXi Release 2 1 or higher and CX Release 4 0 and higher also support the Dual Mode or DPLite 5215 and 5220 IP phones The Dual Mode phones look the same as the original 5215 and 5220 phones Check the label on the underside of the phone to determine which type it is The Dual Mode phones are identified as 5215 or 5220 Dual Port Notes 5212 and 5224 IP Phones require SX ...

Page 22: ...es Alternate databases are provided on the SX 200 ICP software CD and on the Mitel Online website For more information see page 187 The default database includes the following Telephone related 3 digit extension numbers that start at extension 100 Ports on the Controller 6 LS CLASS 4 ONS extensions 200 to 203 7 default classes of service COS 1 7 They are for IP Phones ONS Subattendant Attendant Co...

Page 23: ...ine keys LS trunk circuit descriptor defaulted as CLASS six LS trunks programmed to keys on IP Phones no ARS no dial 9 for trunk access System related default system options default feature access codes the default music port located on the analog mainboard is ON the default paging port located on the analog mainboard is ON the night bell extension is 340 SMDR CDE Print default ON to IP socket 613...

Page 24: ...16 SX 200 ICP CX CXi Technician s Handbook ...

Page 25: ...Chapter 2 Basic Installation ...

Page 26: ...18 SX 200 ICP CX CXi Technician s Handbook ...

Page 27: ...s required to complete the installation To install a basic system 1 Mount the controller 2 Connect the ground lug at the back of the controller to ground 3 Connect the hardware For the CXi connect the IP phones to the Layer 2 switch ports using CAT 5 cable For the CX connect to an optional external switch The CXi provides power for up to 16 phones and up to four PKMs depending on set type If more ...

Page 28: ...he controller flash and the IP Phones display IP addresses 5 Wait while the controller boots up The boot sequence is finished when the Major Alarm LED is the only flashing LED and the IP phones display Use SuperKey to send PIN All phones connected to the controller are now functional 6 Enter the IP Set Registration PIN numbers on the IP phones default extension number 7 Verify that the system is w...

Page 29: ...21 Basic Installation SX 200 ICP CX CXi Hardware Hardware Ports and Connectors Figure 2 CXi Controller Front Panel Figure 3 CX Controller Front Panel ...

Page 30: ...22 SX 200 ICP CX CXi Technician s Handbook Figure 4 CX and CXi Controller Rear Panel Controller Components Figure 5 Controller Components ...

Page 31: ...t for Maintenance 10 100 WAN port for Internet connectivity 10 100 1G LAN port for connecting to 3rd party Ethernet switches 16 10 100 802 3af LAN ports CXi only 2 USB 1 1 ports for future use Onboard Real Time Clock 512 MB internal Compact Flash for system software database and voice mail storage Optional components Analog Option Board Provides 6 additional LS CLASS and 4 ONS CLASS circuits Dual ...

Page 32: ...at provide connectivity to the ASU II for the CX CXi APC Hard Drive Required for Application Processor Card CompactFlash card 256 MB for on site software installation upgrades Use proper fitting screwdrivers to prevent damaging components and fasteners Note Release 4 0 will not install the 5330 5340 firmware load on systems using 256 MB CompactFlash To use the full feature set of this phone with t...

Page 33: ...lly when connected to the PC port on an IP phone a serial cable to connect a PC to the SX 200 ICP Controller FTP Server used for software upgrades database backups and uploading maintenance logs Secure Telnet client that supports SSL TLS Mitel Telnet client recommended Optional CompactFlash Reader with Read Write capability Line requirements LS CLASS lines ONS CLASS lines T1 lines requires a T1 E1...

Page 34: ...d IP addresses for The SX 200 ICP controller if not using the default Each IP phone a range of IP addresses assigned by the DHCP Server or statically assigned A router or gateway if using Other Mitel IP phones Feature codes and extension number plans A list of customer purchased options An uninterruptible power supply recommended Optional Music on Hold source radio tape player etc Optional Externa...

Page 35: ...ion plus power source for attached IP phones Basic Installation Overview Install optional controller hardware Install controller Optional Install an external Layer 2 switch to expand system capacity on the CX and beyond 16 ports on the CXi Connect the phones and lines Optional Load software on an external CompactFlash Card strongly recommended if current software is not the most recent version Opt...

Page 36: ...d Copper Interface Module page 38 System Hard Drive page 39 Application Processor Card page 42 APC Hard Drive page 45 Stratum Clock Module page 47 2 Mount the controller on the wall in a rack or place it on a desk or shelf For mounting instructions see page 51 3 Connect the ground stud on the rear panel of the controller to a hard wired ground using 18 AWG 0 75mm 2 gauge wire The wire must have gr...

Page 37: ...ed with appropriate warnings on their faceplates Always wear an antistatic wrist strap when handling printed circuit cards Handle PCB cards only by the edges and avoid contact with any exposed electrical connections When removing a new card from its package touch the package to the cabinet frame first to release any static voltage buildup prior to removing the card and inserting it into the equipm...

Page 38: ...e rack or wall and place it on a suitable work area if applicable 3 Loosen the captive screw at the back panel of the controller 4 Grip the handle on the plastic trim plate and pull back about 1 2 until the cover catches 5 Lift the cover upward to remove it CAUTION Use proper fitting Phillips screwdrivers 1 or 2 to prevent damaging components and fasteners Once the cover of the CX CXi has been sli...

Page 39: ...n the pins inside the cover with the corresponding slots on the controller and then lower the cover to seat it 3 Slide the cover toward the front of the controller as far as it will go 4 Tighten the screw on the back panel 5 Reinstall the controller on the wall or in the rack if applicable 6 Reconnect all cables ...

Page 40: ...ontroller cover see page 30 3 Remove the blanking panel from the back of the controller For AOB and AMB part numbers refer to Part Numbers on page 319 If installing version 2 of the AOB then the AMB must also be replaced and the software must be upgraded to release 3 0 or greater The AOB version 2 kit includes a new power cable AMB Version must have AOB Version 1 1 2 2 3 2 ...

Page 41: ...rews 5 Place the AOB on a flat surface 6 Attach the flex and power cables To attach the flex cable lift up on the tabs at the end of the connector to loosen it insert the cable label side down and then press down on the tabs to tighten connector 7 Lower the AOB into place and attach it with the supplied screws ...

Page 42: ...er end of the flex cable and power cable where indicated in the following figure The horizontal flex cable connector is hinged flip up to loosen it insert the cable and then press down to tighten 9 Replace the cover 10 Reconnect the power cord to the controller ...

Page 43: ...d using a Quad DSP in Slot 3 For information on determining DSP requirements see DSP configurations on page 11 To install the optional DSP Module 1 Unplug the power cord from the controller 2 Remove the top cover see page 30 3 Remove the DSP module from its packaging 4 Insert the DSP module in Module Slot 3 5 Secure the Dual DSP module to the controller using the screws provided with the module 6 ...

Page 44: ... ports The second port is not functional for the SX 200 controller Follow the instructions below to install either card type To install a T1 E1 Combo Module 1 Unplug the power cord from the controller 2 Remove the cover see page 30 3 Insert the T1 E1 Combo Module into Module Slot 1 or 2 on the Main Board connector 4 Attach the screws 5 Replace the cover 6 Connect from the T1 line from the service ...

Page 45: ...rogram the module in CDE for instructions see page 100 T1 E1 Combo Module Tip Ring Assignments Pin Signal NT LT Settings NT Default LT 1 Rx Ring Tx Ring 2 Rx Tip Tx Tip 3 N C 4 Tx Ring Rx Ring 5 Tx Tip Rx Tip 6 N C 7 N C 8 N C ...

Page 46: ...e connectivity to ASUs using Category 5 UTP copper cabling The system can support up to two Quad CIM Modules installed in Module slots 1 and 2 To install a Quad CIM Module 1 Unplug the power cord from the controller 2 Remove the top cover and the front panel 3 Insert the Quad CIM into Module slot 1 or 2 on the Main Board connector 4 Attach the screws 5 Replace the front panel and the top cover For...

Page 47: ...ll an optional system hard drive 1 Establish a serial connection to the Maintenance port on the controller For instructions see page 70 2 As a precaution perform a full database backup for instructions see page 185 Skip this step if the system is new and has no database changes to preserve 3 If an external CompactFlash card is inserted in the controller remove it 4 Use the System Restart Shutdown ...

Page 48: ...aster setting b Lower the drive onto the bracket c Secure the drive to the sides of the bracket with the four screws provided d Connect the power and IDE cables to the corresponding connectors on the hard drive and main board The cables are keyed for proper connection Note Connect the system hard drive IDE cable to the main board connector labeled MPC8270 HARDDRIVE ...

Page 49: ...e controller 12 Re establish a serial connection to the controller and wait while the new media is formatted and the contents of the CompactFlash card copied to it 13 When prompted press return four times to log in to CDE Maintenance 14 Verify that the phones are working and that calls can be made 15 Remove the CompactFlash card from the external slot ...

Page 50: ...a Compact PCI card It hosts the Managed Application Server MAS software To install an optional APC 1 Unplug the power cord from the controller 2 Remove the cover from the controller see page 30 3 If a Stratum Clock module is installed remove it 4 Place the APC on the main board connectors The connectors are spaced irregularly to assist in alignment ...

Page 51: ...the fan You should hear and feel the connectors seating themselves CAUTION To ensure that the APC is seated securely press down on the APC over each of the four connectors one at a time Once the APC is properly installed the four corners of the APC will rest against the standoffs located at each corner of the APC 6 Prepare the heat spreader for installation by removing the protective strips from t...

Page 52: ...heat spreader above the memory modules on the APC 8 Tighten the screws in an alternating pattern until they are snug Do not over tighten 9 Replace the Stratum Clock module if removed 10 Install the APC Hard Drive 11 Replace the controller cover 12 Reconnect the power cord to the controller 13 Log in to CDE and enable system option 83 Internet Gateway in Form 04 ...

Page 53: ...Remove the screws connecting the bracket to the back of the controller then slide the bracket forward and remove it 3 If a System hard drive is already installed in the upper bracket position unscrew it from the bracket and move it to the lower bracket position The power and IDE cables can remain connected 4 Lower the APC hard drive into the upper bracket position 5 Secure the hard drive s to the ...

Page 54: ... bracket back into the chassis then fasten the screws connecting the bracket to the back of the controller 8 Replace the controller cover 9 Restore power to the controller 10 To install the APC software see page 50 Note Connect the System hard drive IDE cable to the main board connector labeled MPC8270 HARDDRIVE Connect the APC hard drive IDE cable to the main board connector labeled ETX HARDDRIVE...

Page 55: ...ove the top cover and front panel 3 Gently seat the Clock Module onto the Main Board 4 Attach the screws 5 Replace the top cover and front panel 6 To check whether the system recognizes the Stratum clock card log into Maintenance and use the System Show Identity command It should show the clock as ST3 ...

Page 56: ...l CompactFlash card 1 Launch the SX 200 ICP Installation program on the supplied CD ROM 2 Select Initial CompactFlash Card Installation and then click Next 3 Select the voice mail language s that you want to install and then click Next The default is English and is not selectable 4 Specify the drive letter of the CompactFlash Reader Writer 5 Select Format to format the CompactFlash card 6 Select a...

Page 57: ...CompactFlash readers have problems with cards larger than 128M the PC reports that all files have been copied to the card when in fact they have not If in doubt eject the card re insert it and then use Windows Explorer to confirm that files are present Do not remove the CompactFlash card while the system is rebooting Wait for the LED adjacent to the card slot to turn green before removing the card...

Page 58: ...sername and password to log in to the secure telnet port The default is installer 1000 Press Enter 5 Follow the on screen instructions to configure the MAS operating system For more information about MAS configuration refer to the Managed Application Server Installation and Administration Guide available at Mitel OnLine Note If the installation script fails to appear after pressing Enter open a se...

Page 59: ...nt the bracket onto the plywood backer board as follows a Pre drill two pilot holes spaced 11 25 28 58 cm apart into the backer board b Orient the bracket over the two holes as shown below c Insert a screw into the hole on the left side of the bracket d Insert a screw into the hole on the slot on the right side of the bracket 5 Secure the backer board to the wall studs CAUTION Make sure the wall m...

Page 60: ...screws CAUTION When installing the system in an enclosed rack you MUST provide adequate ventilation to ensure that the max imum ambient temperature inside the rack does not exceed 40 C 104 F CAUTION Ensure that a hazardous condition does not result from any uneven mechanical loading CAUTION When using the system in a rack you should con sider the connection of the equipment to the power supply cir...

Page 61: ...ts can be connected to the controller via Quad CIM There is no need to power down the controller to make the connection Note For this release the Quad CIM module is used for ASU II support only no bay functionality Figure 6 ASU II Front View Figure 7 ASU II Rear View ...

Page 62: ...hronized 6 Program the ASU II in CDE CDE Programming 1 In Form 53 Bay Location Assignment Assign a bay number to the CIM ports used to connect the ASU II to the controller 2 In Form 01 System Configuration Program the bays assigned in Form 53 as node type ASU BAY Configure the card s in slot 1 and 2 only 3 For ONS devices complete the remaining CDE programming for the cards See Programming a Singl...

Page 63: ...the system maximum Use VLAN capable switches if installing the controller on a voice and data network Switches for voice only networks do not require VLAN capability Figure 8 Expanded System CXi controller shown Powering IP phones in an expanded system The IP phones require power that can be provided by the Layer 2 switch by a 24VDC adapter or 48 volt power brick one for each phone or by a multi p...

Page 64: ...with priority value 6 as highest priority Do the same to the second VLAN capable switch if using CDE programming For voice and data networks enable VLAN tagging on the 10 100 1G LAN port port 17 In Form 47 Subform 03 L2 Switch Enable VLAN tagging on port 17 Note Power backup to the IP Phones the SX 200 ICP and the Ethernet switches is required to maintain service during a power failure CAUTION Ens...

Page 65: ...f power to 802 3af compliant devices according to the following general rules Up to 16 IP Phones are supported Note You MUST use a default IP Phone extension number 102 117 or a number previously programmed in CDE To use extension numbers 198 and 199 first delete the devices assigned to them in Form 09 Note 5215 or 5201 IP phones will fail to register on a system that has a default database becaus...

Page 66: ...Watts respectively Unclassified Class 0 devices are budgeted 7 5 Watts by the PoE subsystem but can receive up to 13 Watts depending on need Port 1 has the highest priority port 16 the lowest If the power budget is exceeded power will be turned off to the ports starting with port 16 and ending with port 1 until less than 120 Watts is being consumed Power Consumption Table 5 Power Consumption Devic...

Page 67: ...NS 2 1 13 4 201 ONS 2 1 13 20 ONS 3 1 13 5 202 ONS 3 1 13 21 ONS 4 1 13 6 203 ONS 4 1 13 22 LS 1 1 13 7 1 LS 1 1 13 13 LS 2 1 13 8 2 LS 2 1 13 14 LS 3 1 13 9 3 LS 3 1 13 15 LS 4 1 13 10 4 LS 4 1 13 16 LS 5 1 13 11 5 LS 5 1 13 17 LS 6 1 13 12 6 LS 6 1 13 18 Notes 1 Tip and Ring correspond to pins 3 and 4 of the RJ11 connector respectively 2 ONS CLASS ports do not support high voltage message waitin...

Page 68: ... on page 57 If more PKMs are installed other power sources such as 24 volt adapters are required For CX requirements refer to the external Layer 2 Switch manufacturer s documentation PKMs and power adapters can be ordered from Mitel See Appendix B for part numbers CDE programming Associate the PKM with the attached phone in Form 09 Desktop Device Assignments Installation See the installation instr...

Page 69: ...ault database If a different database is used assign Music on Hold to PLID N 13 29 1 where N is the IP Bay number default 1 in Form 18 Paging The controller provides a dedicated paging circuit for the connection of customer provided paging equipment A second circuit is provided on the Analog Option Board The paging equipment connects to the Page connectors on the back of the controller See Table 7...

Page 70: ...ss in the Class of Service of each extension that requires access to the paging equipment Table 7 MOH Pager Generic Relay Pinouts Port Bay Slot Circuit Pins Signal Music on Hold 1 13 29 1 N A mini stereo jack 1 8 3 5 mm Pager Relay 1 AMB Pager Relay 2 AOB 1 13 30 2 1 13 31 2 1 2 3 4 5 6 Normally Closed Common Ring Tip Normally Open Generic Relay 1 AMB Generic Relay 2 Generic Relay 1 AOB Generic Re...

Page 71: ...relay contacts are rated at 90mA 60 Vac or Vdc peak and are normally open CDE Programming 1 In Form 18 assign an extension number to a Door Relay 2 In Form 09 enter the Door Relay extension number from Form 18 into the ASSOC field of the ONS door phone Assign the door phone a Name e g Door Phone to identify it on the door answerer s display 3 In Form 19 assign the door phone to its own tenant grou...

Page 72: ...e relay contact ratings All equipment bell power supply etc are customer supplied CDE programming for a Night Bell The default database contains the required CDE programming for Night Bell operation If using a different database complete the following programming 1 In Form 18 Miscellaneous System Ports assign an extension number to the night bell extension default 340 at bay slot circuit subcircui...

Page 73: ...ecting through the serial Maintenance port on the controller will not work CDE Programming In Form 04 System Options System Timers Enable Option 109 Remote Software Download In Form 47 System IP Subform 01 Enter the IP address of the FTP server and the user name and password from Step 2 of the FTP server setup procedure For information on upgrading the controller software via FTP see page 188 For ...

Page 74: ...n numbers 2 Verify that you can make calls between the IP phones 3 If an analog phone is connected to an ONS port extensions 201 to 203 on the controller verify that you can call it from an IP phone 4 Place a call into the system and verify that the call rings all IP phones as they should with the default key system configuration 5 Verify that you can place an external call from the IP phones 6 If...

Page 75: ...Chapter 3 Basic Programming ...

Page 76: ...68 SX 200 ICP CX CXi Technician s Handbook ...

Page 77: ...programming information The key steps to programming the system are Prepare to enter customer data Enable your purchased MOSS options Program the features for each phone Program embedded voice mail Program Phonebook Program analog trunks Run the Line Quality test Optional programming Program a printer port Program single line multi line sets Program the PMS Interface Program Call Forwarding Extern...

Page 78: ...nnect to the controller via a serial connection to the Maintenance port or via a secure Telnet connection to port 2000 Serial Connection to the Controller 1 Connect an RS 232 straight DTE serial cable between the controller s Maintenance port and the PC s serial port 2 Program the PC s serial port from the communication program with the following settings Baud Rate 9600 or 19200 Stop Bits 1 Data B...

Page 79: ...e or IP address of the controller and port 2000 For example to open a connection with the Mitel Telnet client enter open 192 168 1 2 2000 The IP address in the example is the default use Form 47 to check or change it 3 Log in to SSL TLS with login name installer and default password 1000 4 Select a Terminal Type 5 Select an Application 6 Log in to the application with username installer maint1 mai...

Page 80: ...he controller connected to the LAN and the PC connected to the LAN or Internet 1 Launch the web browser IE 6 x or Mozilla Firefox 2 Enter http controller IP or hostname For example http 192 168 1 2 The IP address in the example is the default use Form 47 to check or change it 3 Log in to the SX 200 ICP Web Interface with login name installer and default password 1000 A CDE session will open While ...

Page 81: ...rver UDP 67 DHCP Client UDP 68 TFTP UDP 69 HTTP TCP 80 HTTPS TCP 443 IP trunk signalling TCP 1066 Secure IP trunk signalling TCP 1067 Telnet to CDE MTCE TCP 2000 Telnet to 6000 MAS TCP 2005 IMAT TCP 6543 MiNet Server TCP 6800 VM CMPS Server TCP 6830 MiNet Client TCP 6900 MiTAI TCP 8000 MiTAI SSL TCP 8001 Phone Rx B1 UDP 9000 Phone Rx B2 UDP 9002 E2T IP UDP 50000 to 50127 User Defined Hotel PMS Cal...

Page 82: ...ogram any other required options 5 Select Confirm if prompted to reset the controller 6 After the system resets go into Maintenance and revise Alarm Thresholds to prevent unnecessary alarms Notes 1 Attempts to enable unpurchased options causes the system to respond with PASSWORD OPTIONS CONFLICT QUIT TO EXIT ENTER TO RE EDIT Conflicts are resolved by entering the correct password a system reset is...

Page 83: ...o receive fax and modem calls but will have to program ARS to make external calls from ONS devices The default database configures the system to operate as a square key system with six trunk appearances per phone Table 9 System Options to Avoid Option Option Name Default 60 Tone Plan NA 68 SX 200 ICP DSP DTMF Receiver Channels 0 7 7 69 DTMF ON Timer 5 15 in 10 ms increments 9 90 ms 70 DTMF OFF Tim...

Page 84: ...en programming features that are not selectable via SUPERKEY The figures on page 78 show the key numbers required for programming features via CDE Appendix C has a list of the features and the phones that support them Table 10 Feature Codes Code Feature Key Code Feature 00 Speedcall See Note 14 Night Answer 01 Forward All 15 Forward Call 02 Account Code 18 Release 03 Do Not Disturb 19 Single Flash...

Page 85: ...tures using Feature codes Using the phone dialpad enter the Program Feature Key access code Press a programmable key Enter the feature code listed above Press SPEAKER or CANCEL Note After dialing 00 dial the number to be stored Table 10 Feature Codes continued Code Feature Key Code Feature Page 2 of 2 ...

Page 86: ...nician s Handbook The programmable keys on 5215 IP Phones are numbered as follows The programmable keys on 5207 not shown and 5220 IP Phones are numbered as follows Note Key 1 is reserved for the phone s prime directory number ...

Page 87: ...79 Basic Programming The programmable keys on 5212 and 5330 not shown IP Phones are numbered as follows ...

Page 88: ...80 SX 200 ICP CX CXi Technician s Handbook The programmable keys on 5224 and 5340 not shown IP Phones are numbered as follows The keys on the 5448 PKM are numbered as follows ...

Page 89: ...81 Basic Programming The keys on the 5412 PKM are numbered as follows ...

Page 90: ...aximum number of saved messages per mailbox is 10 which the system deletes after 15 days Voice mail programming that is NOT provided in the default database includes Auto Attendant Setup including greetings Bilingual Prompting Mailbox Greetings and Names Distribution Lists RAD Setup Record a Call PMS Integration Unified Messaging Voice mail forwarding to e mail Note Embedded voice mail Release 6 2...

Page 91: ...and Language Change Number for bilingual operation Fax Destination Number Message Notification Digital Pager Callback Number Auto Attendant Transfer to Any Extension Auto Attendant Transfer Restrictions Directory Voice Prompt for First Last Name Generate Account Codes in SMDR for Message Notification Calls Personal Contact Numbers Synchronize Business Open Closed Greetings with System Day Night mo...

Page 92: ...ges Set Password Personal Contacts and Menus for Multi Level Auto Attendant Note Mailbox creation and setup can be done automatically for each new extension added in Form 09 by enabling Option 277 in the extension s Class of Service Form 03 If System Options 107 Lodging 108 Property Management System or 124 Voice Mail Property Management System are enabled the mailboxes created will be GUEST inste...

Page 93: ...d 1 200 Note All embedded voice mail ports can operate as dedicated RAD ports However at least one non RAD port is required to record RAD greetings to administer the voice mail system by telephone and for message notification by pager When configuring voice mail ports ensure that some of the last ports are not configured as RAD ports to avoid any potential conflicts with message notification It is...

Page 94: ... Form 17 Give the RAD hunt group a name for example Greeting 1 Set the Message Length timer to the duration of the RAD greeting set Greeting 1 Greeting 2 Greeting 3 multiplied by the amount of times the set repeats plus three seconds Set the RAD Greeting set number 10 39 as programmed in form 49 6 Form 03 COS Define Put RAD ports in a COS of their own with only COS option 223 Flash Disable enabled...

Page 95: ...le Enter the voice mail hunt group as the Record a Call Voice mail Destination For This Tenant 6 Program a feature key for Record a Call on phones that require it COS Option COS of Voice Mail Ports used for RAC COS of Phones using RAC Option 119 Attendant Tone Signalling Not required Not required Option 229 Voice Mail Port Enable Not required Option 268 Record a Call in Voice mail Enable Enable Op...

Page 96: ...ode or passcode length Administrator Passcode Allows the user to perform all the manager functions plus changing the Administrator passcode and passcode length and defaulting the voice mail database Default passcodes are as follows Passcode Type Passcode Length 3 4 5 6 Administrator 864 8642 86420 864200 Manager 648 6483 64830 648300 Important The Manager passcode should be given to the person who...

Page 97: ...box number default 999 or 9999 in four digit systems Note To prevent confusion between dialing a mailbox that starts with 9 and dialing 9 for the Directory an inter digit timer of 4 seconds is started when the first digit entered is 9 If no other digits are entered during these four seconds the user is transferred to the Directory 5 When prompted for a passcode enter the Administrator s passcode o...

Page 98: ...90 SX 200 ICP CX CXi Technician s Handbook Figure 10 Administrator Mailbox Menu ...

Page 99: ...nter the Technician s passcode default is 9731 instead of using either the Administrator s passcode or the Manager s passcode 3 Press 9 4 Enter 20301 to enable notification on every new message To deactivate voice mail notification on every new message the default setting 1 Access the System Administrator s mailbox 2 When prompted for a passcode enter the Technician s passcode default is 9731 3 Pr...

Page 100: ...d before answer 5 Call the voice mail hunt group using an internal line Verify that you do not hear the company greeting When the system answers press 0 and verify that the system transfers the call to the dial 0 destination 6 Call to several extensions directly not through auto attendant to verify that the calls are forwarded to the correct mailbox 7 Leave a message at an extension to verify that...

Page 101: ...y Voice Prompt option to search the Phonebook by first or last name Note The option must be purchased listed on MOSS sheet Note Phonebook and Speak Ease Option 85 cannot both be enabled Note Phonebook searches will only work if the first and last name entered in Form 50 are in the order specified by the Directory Voice Prompt option in Form 49 For example if the option is set toLASTNAME then the n...

Page 102: ...vice type The default circuit descriptor number 1 works for most applications 2 Form 12 Data Assignment Program a SOCKET type data device to an available PLID in the following range PLID Port PLID Port 1 13 20 61320 1 13 25 61325 1 13 21 61321 1 13 26 61326 1 13 22 61322 1 13 27 61327 1 13 23 61323 1 13 28 61328 1 13 24 61324 Assign a Tenant Extension number COS COR and circuit descriptor number 3...

Page 103: ... COS 2 COR 1 Tenant 1 Other parameters assigned to IP sets COS 1 COR 4 Tenant 1 To automatically program all connected sets 1 Connect the sets 2 Access Form 09 Desktop Device Assignments 3 Press Auto Program The system prompts for an extension number to assign to the first auto programmed extension The number is incremented by one for each subsequent extension for example 100 101 102 4 Enter a sta...

Page 104: ... a circuit cannot be programmed because an extension number has already been assigned to that circuit a warning is displayed Press ABORT to cancel the procedure or press CONTINUE to skip the device and resume programming the other devices in the range Note The maximum length of extension numbers is five It is recommended that the length be equal to the Length of Mailbox Numbers in Form 49 to take ...

Page 105: ...irst device and press the ENTER softkey 3 Enter valid Bay Slot and Circuit numbers for the last device and press the ENTER softkey The system prompts you to choose whether or not you want to receive warnings as devices are deleted 4 To receive a warning prior to deleting each device and its dependent resources press YES To delete all devices and dependent resources without warning press NO The sys...

Page 106: ...ptional Set the required interconnect restrictions for example to restrict connections between specific device types 4 Form 05 Tenant Interconnection Table optional Set the required interconnect restrictions for example to restrict connections between specific tenants 5 Form 19 Call Rerouting Table optional Program the action that the system will take to handle the caller s call violations Each te...

Page 107: ...ice Interconnection Table optional Set the required interconnect restrictions for example to restrict connections between specific device types 4 Form 05 Tenant Interconnection Table optional Set the required interconnect restrictions for example to restrict connections between specific tenants 5 Form 19 Call Rerouting Table optional Program the action that the system will take to handle the calle...

Page 108: ... Forms 14 Non dial in Trunks and or 15 Dial in Trunks Specify options for specific trunk circuits 7 Form 43 T1 Link Assignment Select a T1 link descriptor for the T1 link 8 Form 42 T1 Link Descriptors Specify options for the T1 link descriptors 9 Form 44 Network Sync Enter the links according to their Bay Slot Circuit in the order that you want them to be used as the network sync source Typically ...

Page 109: ...llowing COS options for the ISDN Trunks 246 SMDR Extended Record 701 No Dial Tone 702 SMDR Overwrite Buffer Required if option 806 SMDR Record Incoming Calls enabled 801 Incoming Trunk Call Rotary 802 Limited Wait for Dial Tone 811 ANI DNIS Trunk 814 SMDR Record ANI DNIS Note Reset the system after updating Form 53 Note COS Level 7 in the default database has all COS options required by ISDN trunk...

Page 110: ... Form 13 Options Subform Set the Debounce Timer to 100 milliseconds Set the DTMF option to NO Set the Incoming Start Type to WINK Set the Outgoing Start Type to WINK Table 13 Extension COS Options for Systems with embedded PRI COS Option Setting Notes 236 Outgoing Trunk Callback Disable 237 Outgoing Trunk Campon Disable 502 Display ANI DNIS Information and possibly 613 Display ANI information only...

Page 111: ...r of digits to absorb usually 0 X digits to be inserted up to 2 digits or Feature Access Code 67 Digit Translation Table Access programmed on Form 02 CDN Circuit Descriptor Number Trunk Number Enter a trunk number 1 200 6 Form 16 Trunk Groups Locate an empty Trunk Group and add the PRI trunks trunk numbers programmed in Form 15 to the Trunk Group Program them in reverse order to prevent contention...

Page 112: ...655 0 132 Framing D4 or ESF ESF Slip rate maintenance limit 0 9000 24 hrs 255 Slip rate service limit 0 9000 24 hrs 7000 Slip rate network sync limit 0 9000 24 hrs 7 BER maintenance limit 10 n n 3 4 5 6 hour 4 BER service limit 10 n n 3 4 5 6 hour 3 Framing losses maintenance limit 0 9000 24 hrs 255 Framing losses service limit 0 9000 24 hrs 9000 RTS timer service limit exceeded 1 255 min 30 RTS t...

Page 113: ...s sent to the module and can be sent to the network as the calling party The extension must belong to a block of DID numbers purchased from the Network provider The following table shows how Analog Networking and Call by Call information co exist in the Modified Digit Table In the Digits to be Inserted field the definition of characters are 4 No SMDR for further modified digits 000 Call by Call di...

Page 114: ...umber or an abbreviated dial number which incoming calls will ring for Day Service Night Service 1 and 2 modes Assign a Circuit Descriptor Number links this form to Form 13 Assign a Trunk Name if desired This name appears on the set displays for incoming and outgoing calls Assign a Trunk Number in the range 1 to 200 5 Form 16 Trunk Groups Assign to a trunk group if outgoing Programming a range of ...

Page 115: ...the COS TEN DAY N1 N2 CDN fields 2 Press RANGE PRGRM 3 The system displays FROM BAY SLOT CIRCUIT 4 Enter valid Bay Slot and Circuit numbers for the first trunk and press the ENTER softkey 5 The system displays TO BAY SLOT CIRCUIT 6 Enter valid Bay Slot and Circuit numbers for the last trunk and press the ENTER softkey 7 The system copies the values from the first trunk to all the trunks specified ...

Page 116: ...n Dial in Trunks DISA Trunks 1 Form 01 System Configuration Program a trunk card that meets the trunk type requirements 2 Form 03 Class of Service Assign trunk options only 3 Form 15 Dial In Trunks In Form 15 the CLASS trunk becomes a DISA trunk Assign COS COR and Tenant Column N set to 0 Column M set to 0 IMPORTANT Changing the N field of a working system from 0 to any other digit or vice versa r...

Page 117: ...Form 33 Enter appropriate DISA access codes Programming T1 and PRI Trunks as DISA Trunks 1 Program the trunk s as T1 E M 2 Form 02 Feature Access Codes Program Feature Number 19 Direct Inward System Access with a number that is within the DID range 3 Form 03 COS Define Enable COS Option 606 Telephone Enhanced Answering Position provides answer supervision to telco when the SX 200 ICP provides it d...

Page 118: ...ate an ANI DNIS trunk by creating a separate COS Enable the following options in the trunk s Class Of Service COS Option 802 Limited Wait for Dial Tone COS Option 811 ANI DNIS Trunk COS Option 246 SMDR Extended Record for SMDR to report the ANI and DNIS digits 2 In the Trunk Circuit Descriptor parameters set DTMF to ENABLED Incoming Start Type to Wink Wink Timer to 100 350 for MCI and 140 290 for ...

Page 119: ... ANI DNIS YES enable COS Option 613 Display ANI only NO disable Phone display during ringing Phone display after answer ANI and DNIS sent DNIS ANI ANI sent ANI ANI DNIS sent DNIS DNIS Neither sent Trunk Number or Label Trunk Number or Label Table 16 ANI DNIS Digits on Phone Display COS Option 502 Enabled and COS Option 613 Enabled COS Option 502 Display ANI DNIS YES enable COS Option 613 Display A...

Page 120: ...h Number Trunk Name Disabled Disabled Enabled None Path Number Path Number Disabled Enabled Enabled None Path Number Path Number Enabled Enabled Enabled None ANI Path Number Enabled Disabled Enabled None DNIS Path Number Enabled Enabled Disabled Yes Path Name ANI Enabled Disabled Disabled Yes Path Name ANI Disabled Disabled Disabled Yes Path Name Calling Trunk Name Disabled Enabled Disabled Yes Pa...

Page 121: ... Form 03 Class of Service Define for Mitel IP Phones To display Calling Line ID digits on a Mitel IP Phone enable COS Option 502 Display ANI DNIS CLASS Information in the class of service for the phone Enable COS Option 613 Display ANI Information Only if required To display CLASS name before Calling Line ID digits on phones with 2 line displays enable COS Option 503 Display CLASS Name in the clas...

Page 122: ...6 1111006 1 2 Switch to MTCE 3 Press DIAGNOSTICS LS_MEASURE select LINE_QUALITY for one trunk or BATCH_QUAL for all trunks Respond to the prompts to run the test When the test is complete LENGTH and IMPEDANCE are programmed automatically in Form 13 Audio Configuration subform Note If the local COprovides amilliwatt tonenumber donotconfigure the loopback setup described above Instead enter the mill...

Page 123: ...uit Descriptor CDN Match the CDN values to those of the selected Terminal For example All Baud Rates 9600 Parity None Character Length 8 and Stop Bits 1 4 Form 12 Data Assignment Program a SOCKET type data device to an available PLID in the following range PLID Port PLID Port 1 13 20 61320 1 13 25 61325 1 13 21 61321 1 13 26 61326 1 13 22 61322 1 13 27 61327 1 13 23 61323 1 13 28 61328 1 13 24 613...

Page 124: ...nverter with the settings in Table 18 on page 117 6 Connect the Hotel Motel terminal or ACD Monitor computer to the Layer 2 switch using the RS232 to IP serial port converter 7 Verify that the device and SX 200 ICP are communicating If they are communicating you will see an exchange of ENQ Enquire and ACK Acknowledge commands at the device If they are not communicating see page 235 for troubleshoo...

Page 125: ...ow the instructions supplied with the converter to program its Ethernet and serial port settings Programming for the Precidia programming is provided below The Ethernet settings converter IP address Subnet Mask and Gateway IP address to use depend on the LAN configuration The serial port settings to use are as follows Table 18 RS232 to IP Serial Port Converter Settings Setting Value Protocol Telne...

Page 126: ...the Ether232 for several seconds until the Ether232 configuration menu appears on the terminal 4 Assign the Ether232 a valid IP Address with Subnet Mask and Gateway IP Address 5 Configure the Serial Port for the Ether232 with the settings in Table 18 6 Set the remote IP address This is the IP address of the SX 200 ICP 7 Set the remote IP port to 6830 8 Ensure that all remaining entries are set to ...

Page 127: ...P enabled applications can connect via Telnet SX 200 ICP Programming 1 Determine the customer s PMS communications protocol requirements baud rate parity character length and number of stop bits 2 Form 04 System Options Program the following System Options Timers Status 04 Message Waiting and Message Register Clear Print ENABLE 11 Automatic Wake Up ENABLE 13 Automatic Wake Up Print ENABLE 32 Outgo...

Page 128: ...TR to CTS Delay Timer 100 DTR Forced High YES RTS Forced High YES DSR Is held High when device is Idle YES CTS Is held High when device is Idle YES Originate a DTRX Call with Low High transition of DTR NO Action taken if the Idle DTE has DTR Low Auto Answer REFUSE ASYNC Keyboard Origination Allowed Auto Baud DISABLE ASYNC ADL Auto Baud DISABLE ASYNC Flow Control XON XOFF ASYNC Break Key Function T...

Page 129: ...r all tenants must be a Console LDN or Subattendant LDN To allow the customer s PMS to set message waiting you must program Day Night 1 and Night 2 answer points to the same LDN If you require different Dial 0 answer points for Day N1 and N2 use Priority Dial 0 as an alternate method EXT NUM PRINTOUT PRINTOUT TYPE GUARANTEED From Form 12 PMS AUTOPRINT NO Device COS Option Status Room Phones 202 Al...

Page 130: ...Then program the converter with the settings in Table 18 on page 117 9 Verify that the customer s PMS computer communicates with the SX 200 ICP For serially connected PMS computers you will see an exchange of ENQ Enquire and ACK Acknowledge commands at the customer s PMS computer if it is communicating with the SX 200 ICP If they are not communicating see page 235 for troubleshooting information N...

Page 131: ...server IP address default is 192 168 1 2 129 SX 200 ICP RTC IP address default is 192 168 1 2 130 DHCP Server Identifier default is MITEL IP PHONE 151 SVP server IP address Register the telephones with the SX 200 ICP either in CDE Form 09 Desktop Device Assignments or from the telephones by entering the IP Set PIN Registration code and the desired directory number Assign a Class of Service to each...

Page 132: ...t ESS ID Ensure that ESSID matches Access Point ESSID Example ESS ID Static Entry 123456 License Management Ensure that selected license setting allows for TFTP Server IP Address Input Example License Mgmt Set Current Type 014 Security Ensure that selected security matches Access Point Security Settings Example Security WEP Authentication Open System Security WEP WEP On Off WEP On Security WEP Key...

Page 133: ...2 168 0 20 IP Addresses Static IP RTC IP Addr 192 168 0 15 DHCP settings 003 Default Gateway IP Address 192 168 0 1 128 TFTP Server IP Address IP Address 192 168 0 15 129 RTC IP Address IP Address 192 168 0 15 130 DHCP Server Identifier ASCII String MITEL IP PHONE 151 SVP Server IP Address 192 168 0 20 Access Point Symbol ESS ID IP Addresses Ensure that the correct IP settings for the Access Point...

Page 134: ...et System Configuration Ensure that Access Control is enabled in order to make the wireless network more secure Example Set System Configuration Access Control Allowed Set Access Control List Ensure that devices allowed on the wireless network have their MAC Address entered correctly in the list Example Set Access Control List Address Type Individual Add F2 08 00 0F 01 02 03 Netlink SVP Server SVP...

Page 135: ... correctly Example Network Configuration IP Address 192 168 0 20 Network Configuration Subnet Mask 255 255 255 000 Network Configuration Default Gateway 192 168 0 1 IMPORTANT Ensure that the Access Point s in use is are on the same subnet as the SVP Server Each subnet must have its own SVP server Table 19 SpectraLink Installation Checklist continued Page 4 of 4 ...

Page 136: ...gram a feature access code for Feature Access Code 03 Call Forwarding All Calls 4 Form 30 Device Interconnection Table specifies which devices can be connected together For external call forwarding that involves two trunks verify that they can be connected together Toll Control applies to the calling party for Call Forwarding External to personal speed call keys or to key system personal speedcall...

Page 137: ...rk Orbits 25 Maximum number of Specific Park Orbits 25 Maximum number of Voice mail Ports 16 Maximum number of Voice mailboxes 748 Maximum number of simultaneous add on 3 way calls DSP configuration dependent Maximum number of simultaneous station controlled conference calls DSP configuration dependent Maximum number of parties in conference at one time 5 Maximum number of calls that can simultane...

Page 138: ... number of stations in a station hunt group 50 Maximum number of stations in a call pickup group 50 Maximum number of dial call pickup groups 50 Maximum number of IP nodes that can be assigned 100 Maximum number of trunks assignable to night stations 36 Maximum number of trunks in a trunk group 50 Maximum number of trunk groups 50 Maximum number of calls that can override a given extension 1 Maxim...

Page 139: ...s 16 Maximum number of music sources 9 Maximum number of door relays 4 Maximum number of ASU IIs 3 Maximum number of LS CLASS lines 12 Maximum number of T1 links 1 Maximum number of PRI links 1 Maximum Number of Page Groups 50 Maximum Number of Paging Zones 9 Maximum Number of Stations in a Page Group 32 Maximum Number of Line Appearances 32 Table 20 Feature Limitations continued Feature Limitatio...

Page 140: ... Dataset A1 C B1 C C C C A2 A3 C C C C C C DID Trunk A1 B1 C C C C A2 A3 B C DISA Dial In A1 C B1 C C C C A2 A3 B B A4 C C C C E M Tie Trk A1 C B1 C C C A2 A3 A4 B A5 C C C C Hotel C B A C C C B C C C C C IP Trunk A2 A3 A1 A4 A5 A6 A8 A7 A6 ISDN Device A2 A5 A1 B C A3 B B Key System A1 C B1 C C C A2 C C C C C C C C C C Modem A1 A4 A2 C C B MOH A1 C C C A2 B Multiline set A1 C B1 C C C A2 C C C C C...

Page 141: ...gnment 44 Network Synchronization 46 Key System Toll Control 47 IP Networking 48 Voice Networking 49 Voice Mail Options 50 Mailboxes 51 Voice Mail Distribution 52 Email 53 Bay Location Assignment 54 Calling Party Number 55 Digit Translation Table FORM DEVICE OR OPTION C A5 A2 A3 A6 ACD Compression C A4 C B B Dataset B C A A DID Trunk C B C B2 DISA Dial In C A6 C C A A E M Tie Trk C C B Hotel A9 A ...

Page 142: ...134 SX 200 ICP CX CXi Technician s Handbook ...

Page 143: ...Chapter 4 Advanced Installation and Programming ...

Page 144: ...136 SX 200 ICP CX CXi Technician s Handbook ...

Page 145: ...anning your LAN Requirements for IP Networking Default Controller IP Addresses Implementing a Voice Only Network Implementing a Voice and Data Network IP Network Configuration Procedures Networking Mitel IP PBXs Programming Unified Messaging IMPORTANT Do not attempt the procedures in this chapter until you have successfully completed the Mitel Advanced SX 200 ICP I M Course For more information se...

Page 146: ...namic Host Configuration Protocol DHCP server that automatically assigns LAN devices with IP addresses In addition to the above features the SX 200 CXi ICP also provides a 16 port managed Layer 2 Ethernet Switch Each port has dual speed capability phantom power feed for IP Phones and VLAN tagging for voice packet priority an Internet Gateway the WAN interface and firewall Network Address Translati...

Page 147: ...vate network VPN What are the IP addresses gateway address and subnet mask required for the SX 200 ICP sub network or Will you use an external DHCP server Internal configuration questions How many IP phones are you connecting to the system How many PCs are you connecting to the system Are you connecting printers or file servers How many Will these PCs and other devices use the DHCP server in the S...

Page 148: ...d 5224 provide an inexpensive way to network a small number of PCs Figure 11 Basic PC Network Enabling the 2nd Port on IP Phones 1 Form 04 System Options System Timers Enable System Option 131 PC 2nd Port on IP Phone 2 Form 03 COS Define Enable Option 280 PC 2nd Port on IP Phone IMPORTANT To ensure optimum network performance DO NOT connect servers to the 2nd port on IP phones Note The option must...

Page 149: ...most common converged voice and data networks for an SX 200 ICP Configuration 1 One DHCP Server per VLAN Configuration 2 One External DHCP Server for Two VLANs Configuration 3 Router on a Stick one router interfacing multiple VLANs Configuration 1 One DHCP server per VLAN Figure 12 VLAN Configuration 1 ...

Page 150: ...com sw_tftp 20 20 20 1 call_srv 20 20 20 1 vlan 2 l2p 6 For information on programming the controller IP address and DHCP settings see page 146 DHCP IP Address Range Subnet Mask Option 03 Router Option 125 ASCII configuration string New for Release 4 0 DHCP Options prior to Release 4 0 Option 128 TFTP Server IP address Option 129 RTC IP Option 130 IP Phone DHCP Server Option 132 VLAN ID Option 133...

Page 151: ...ne by default all ports belong to VLAN 1 B C Access port for VLAN 2 L2switch config if switchport mode access L2switch config if switchport access vlan 2 D E Trunk port with Dot1q for IP Phone L2switch config interface fast 0 5 L2switch config if switchport mode trunk L2switch config if switchport trunk encapsulation dot1q Table 23 HP Layer 2 Switch Settings for All Configuration Examples Port Use...

Page 152: ...ble the controller s built in DHCP server The local phones and PCs on the SX 200 ICP LAN will then be able to receive IP addresses from the external server DHCP Server Settings Example The following settings must be programmed in the DHCP server DHCP IP Address Range Subnet Mask Option 03 Router Option 125 ASCII configuration string New for Release 4 0 DHCP Options prior to Release 4 0 Option 128 ...

Page 153: ...ata string in Option 125 would look like this id ipphone mitel com sw_tftp 20 20 20 1 call_srv 20 20 20 1 vlan 2 l2p 6 For information on programming the controller IP address and DHCP settings see page 146 Layer 2 Switch Settings Example See Layer 2 Switch Settings Example on page 143 Table 24 DHCP Server Settings for Configuration 2 3 Examples DHCP Server on VLAN 1 IP 10 10 10 2 Setting Scope 1 ...

Page 154: ...figuring a Windows 2000 DHCP server prior to Release 4 0 on page 147 for information on programming SX 200 ICP DHCP settings on a Windows 2000 DHCP server Layer 2 Switch Settings Example See Layer 2 Switch Settings Example on page 143 Programming the controller IP address and DHCP settings The IP address of the SX 200 ICP and its DHCP settings are set at the factory Use the following procedure if ...

Page 155: ...ss ENABLE to re enable it 6 Press ENTER 7 Reset the system see page 180 for instructions Configuring a Windows 2000 DHCP server prior to Release 4 0 You can modify a Windows 2000 DHCP server to support IP Phones A DHCP server must be configured to support the IP Phones for each subnet The following items must be configured TFTP Server IP address system IP address of the SX 200 ICP IP address of th...

Page 156: ... window click Add again 8 In the Option Type window set the following Name IP Phone DHCP Server Type String Code 130 Click OK Value MITEL IP PHONE Click OK If you are using VLANs do ALL of the following steps If you are not using VLANs do steps 13 to 18 and step 21 9 In the Predefined Options and Values window click Add again Name VLAN ID Type Hex LONG 32 bit word Code 132 Click OK Value enter a n...

Page 157: ...the old options may be removed to prevent future conflicts with standard use or with other vendors use of these options To create Options 60 43 on a Windows 2000 or Windows 2003 DHCP server 1 Upgrade the SX 200 ICP to Release 4 0 2 Upgrade the IP Phone firmware 3 Start DHCP Manager 4 In the console tree click the applicable DHCP server branch 5 Right click the server then click Define Vendor Class...

Page 158: ...srv IP address dscp N vlan N l2p n 15 Click OK 16 Add the Mitel option to the DHCP scopes that require it modifying the ID string accordingly Requirements for IP Networking CXi LAN Requirements These conditions must be met before the Layer 2 Switch can be connected to the LAN The conditions apply to all implementations voice only and voice and data implementations A subnet with IP addresses reserv...

Page 159: ...ternet Gateway of the CXi can be connected to the Internet The conditions do not apply if the Internet Gateway is left disconnected System option 83 Internet Gateway must be enabled in CDE Form 04 Internet Gateway WAN interface IP address details program one of the following address assignment methods Static address assignment IP address Subnet Mask Default Gateway DHCP address assignment Client n...

Page 160: ...er IP Addresses The IP addressing information for the SX 200 ICP is set at the factory see the illustration and tables below No changes to the defaults should be necessary when integrating the system into a voice only network Integrating the system into a data network probably requires changes to the CXi or to devices that are already deployed in order to prevent addressing conflicts Figure 15 Def...

Page 161: ... confirm that the IP address for this interface does not conflict with an IP address assigned to another device on the LAN If it does change one or both addresses May require programming the CXi with address in a new subnet Layer 2 Switch IP Provides 16 port Layer 2 switch on LAN interface Capable of VLAN prioritization Default System Gateway IP address allowingconnectionto the Internet 192 168 1 ...

Page 162: ... Vendor Specific ASCII string Old options 128 133 are replaced by tags included in the configuration string id ipphone mitel com TFTP Server sw_tftp SX 200 IP Addr call srv VLAN ID vlan VLAN Priority l2p DHCP Options prior to Release 4 0 128 IP Phone TFTP Server 192 168 1 2 129 SX 200 ICP IP Address 192 168 1 2 130 DHCP Server Identifier MITEL IP PHONE 132 VLAN ID 1 133 VLAN Priority 6 134 DiffSer...

Page 163: ...s as follows id ipphone mitel com sw_tftp 10 37 189 11 call_srv 10 37 189 1 1 10 37 190 11 vlan 1056 l2p 6 dscp 46 4 Prior to Release 4 0 Options 132 and 133 are required for voice and data implementations If only one VLAN is required use the default settings If a separate Voice VLAN is required use the Voice VLAN settings from Form 47 IP Networking Subform 01 System IP For Release 4 0 and later V...

Page 164: ...s Form 47 are required for a voice only network simply plug up to 16 IP phones into the internal Layer 2 switch ports marked 10 100 802 3af on the CXi Follow the instructions for Updating the System IP Information on page 159 to confirm that the defaults are programmed To increase line size connect a customer supplied Layer 2 switch to the 10 100 1G LAN port If required connect a second switch to ...

Page 165: ...their data network Although not shown such customers could use their existing DHCP server to service devices connected to the controller The server in the controller would be disabled since it s not needed The 10 100 1G LAN port in the illustration is connected to a pair of Layer 2 switches Two 24 port switches daisy chained together expand the system to its maximum 64 port capacity A single 48 po...

Page 166: ...the default VLAN If using an external DHCP server disable the one in the controller See Using a Remote DHCP Server on page 166 Other network devices Dual port IP Phones 5010 5020 5212 5215 5220 or 5224 Activation of the 2nd port requires System and Class of Service options See Enabling the 2nd Port on IP Phones on page 170 External DHCP Server If using an external DHCP server make sure that it is ...

Page 167: ...the LAN enter the IP address of the CXi s Layer 2 Switch or the IP address of the APC if installed If there are multiple subnets enter the IP address of the router connected to the local subnet In all cases DHCP server option 3 should be the same as the System Gateway IP to ensure that all DHCP clients use the proper default gateway Default is 192 168 1 1 L2 Switch IP Address IP address of the Lay...

Page 168: ...ckets from Mitel IP Phones This value should match the Voice VLAN priority programmed on external L2 switches as well as the value programmed for DHCP Option 133 The default Voice VLAN priority is 6 Notes 1 Reset the system after changing System IP Address System Netmask or System Gateway IP If you program a new System IP Address use it to access the system over Ethernet 2 The System IP and L2 Swi...

Page 169: ...r press ADD and program the following parameters 2 Select the new DHCP subnet then press the EXPAND softkey 3 Select NEW RANGE or NEW STATIC and program the following parameters Parameter Value Required SUBNET NAME Name of the DHCP subnet IP ADDRESS IP address of the subnet served by the DHCP server BIT MASK the Bit Mask subnet mask of the subnet served by the DHCP server Parameter Value Required ...

Page 170: ...rver press the COMMON OPT softkey and program the following options Option Value Required 3 Router Enter the IP address of the default gateway to the Internet which can either be the CXi itself L2 Switch IP a router on the LAN or the Application Procesor Card if installed 6 Domain Name Server For an existing network that already has DNS server s enter their IP addresses use a comma or space to sep...

Page 171: ... to Rel 4 0 Options 132 and 133 control VLAN tagging for voice packets packets from Mitel IP phones and are required for voice and data implementations If only one VLAN is required the default values can be used But if a separate Voice VLAN is required enter values that match the Voice VLAN ID and Priority programmed in Form 47 Subform 01 System IP For Release 4 0 and later VLAN tagging is control...

Page 172: ...Disabled For details refer to the Engineering Guidelines STP Bridge Priority 0 15 4096 Use this parameter to identify the root of the spanning tree The switch with the lowest value has the highest priority and is the root The default value is 15 61440 Note The user should fully understand RSTP before updating this parameter Parameter Function Values State Enables disables the port Speed Sets port ...

Page 173: ...Enable or disable ICMP ROUTER DISCOVER SERVER Add or remove routes in the Network List as required Alternately if a router is connected to the the local internal network designate it as the default gateway to other local area networks Program its IP address as the system gateway IP address on the CXi If an external router is present on the LAN disable the Router Discovery Protocol on the CXi Notes...

Page 174: ... comma or space to separate multiple entries For a new network enter the L2 Switch IP Address of the CXi which will resolve names in the Internet DNS system provided that the WAN port is enabled 43 Vendor Specific NEW for Release 4 0 ASCII string All non Mitel specific and Mitel specific that must be manually entered configuration information encompasses previous Options 128 133 125 Vendor Specifi...

Page 175: ... APC Program a WAN IP Method by selecting the PPPoE_CFG DHCP_CFG or STATIC_CFG softkey All three WAN IP Methods can be programmed but only one WAN IP Method can be enabled Note IP sets require a firmware upgrade to supportthe new DHCP options introduced in Release 4 0 otherwise the sets will fail to boot For the sets to boot initially DHCP options 128 133 must be present in the DHCP server After t...

Page 176: ... mask of WAN interface Default Gateway External default gateway address Notes 1 IP trunking is not supported through the WAN interface or through any other interface that performs NAT 2 If the WAN interface is programmed as a DHCP client it may be necessary to renew the DHCP lease to obtain an IP address To do this disable the WAN State for the Internet Gateway then enable it again 3 If the CXi co...

Page 177: ...P port unreachable error message to the sender TCP do not log ports User defined list of TCP ports that do not generate logs when they receive packets UDP do not log ports User defined list of UDP ports that not generate logs when they receive packets Parameter Function Values Protocol Select the WAN interface protocol by pressing the TCP or UDP softkey Start Port Specify the start of the port num...

Page 178: ...PPTP LAN Client IP Address IP address that the remote PPTP client uses on the LAN For example if the Layer 2 Switch IP is 192 168 1 1 and the System IP is 192 168 1 2 then assign 192 168 1 3 to the PPTP client Make sure that this address is not assigned to any other devices on the LAN PPTP State Enables Disables the PPTP server Disabled by default Enabling the 2nd Port on IP Phones The dual port I...

Page 179: ...Bay 1 Slot 6 Figure 18 IP Trunking Example Notes 1 The SX 200 ICP supports end node functionality which means that it can be connected to only one other node in the network 2 Do not use the WAN interface of the CXi controller or any other NAT enabled interface for IP trunking 3 This configuration requires dedicated managed links to the Internet and is intended for larger implementations For smalle...

Page 180: ... have no Bay association 2 Form 03 COS Define Enable the following COS options 801 Incoming Trunk Call Rotary 802 Limited Wait For Dial Tone 811 ANI DNI CLASS Trunk It is also recommended that you enable COS option 702 to prevent calls from being denied access to trunks when the SMDR output is stopped If you want to capture incoming SMDR enable COS options 806 and 814 Notes 1 MAX CALLS must be gre...

Page 181: ...t be programmed in the same group To avoid collisions with incoming IP trunk calls enter the trunks into the group in the opposite order that the far end has them entered 7 Form 23 Route Definition Program route definitions In the Show IP subform specify the routes of IP Trunk Groups 8 If the connection to the PSTN is through embedded PRI Dual T1 E1 Framer or T1 E1 Combo module program Calling Par...

Page 182: ...o share extensions 1000 to 1999 1 Form 13 Trunk Circuit Descriptors Set Present Node ID over IP Trunking to YES in the Options subform 2 Form 02 Feature Access Codes Program the Node ID Feature 34 3 On each node program ARS leading digits containing node numbers for all other nodes in the network This eliminates the need for users to insert digits when they return external calls from other nodes ...

Page 183: ...Chapter 5 Routine Maintenance ...

Page 184: ...176 SX 200 ICP CX CXi Technician s Handbook ...

Page 185: ... System health checklist LEDs on controller and expansion units are the correct color Internal and external calls can be made from IP phones and ONS sets Voice mailboxes are accessible Users have user guides for their phones Database is backed up ...

Page 186: ...stem on all line types and ensure that incoming calls ring if programmed the correct destination 4 Review voice mail programming Make calls to phones and check that they forward to voice mail 5 Ensure the external call forwarding permissions are set correctly 6 Ensure that remote system access is set up if you plan to perform remote programming See Secure Telnet Connection to the Controller on pag...

Page 187: ...card from its package touch the package to the cabinet frame first to release any static voltage buildup prior to removing the card and inserting it into the equipment Conductive packages antistatic packaging should be grounded prior to opening them to remove the contents and similarly grounded prior to placing a card in the package Place suspected faulty cards in conductive packages to prevent fu...

Page 188: ... or replacing hardware in it Shutdown terminates all calls except calls between IP phones or calls carried on IP trunks and disables the serial and IP interfaces To shut down the system 1 Log into the Maintenance Terminal serial connection only and begin a Maintenance session 2 Press the following softkeys RE_START SHUTDOWN ENTER After entering the command wait for this message to display System s...

Page 189: ...y backed up database from the external CompactFlash card For instructions see Installing Controller Software Using an External CompactFlash Card Optional Initial Install on page 48 2 Use an FTP server to download the software and database to the controller For instructions see Upgrading by FTP on page 191 IMPORTANT Re initializing a working system with a database that has different IP addressing i...

Page 190: ...e controller then slide the bracket forward and remove it Removal is unnecessary if the drive is installed in the upper bracket position c Replace the drive with the new one and secure it to the bracket If the bracket was removed re install it and secure it to the back of the controller d Connect the ribbon cable and power cable to the new hard drive 6 Replace the cover 7 Restore power to the cont...

Page 191: ...stalled and Analog Main Board To disconnect the flex cable first loosen the connector as shown in the illustrations on page 32 5 Slide the Analog Main Board out of the controller 6 Insert the new board 7 Reconnect the cables 8 Replace the Analog Option Board if previously removed Note The AMB and AOB must be the same version Note AMB version 3 has an extra connector on the back of the board Ignore...

Page 192: ... 10 Replace the top cover Other FRUs To replace the following follow the installation procedure provided on the page indicated Analog Option Board see page 32 DSP Module see page 35 T1 E1 Combo Card see page 36 Quad CIM Module see page 38 Stratum Clock Module see page 47 ...

Page 193: ...n Form 47 are correct To back up the database 1 Log in to the Maintenance Terminal direct secure Telnet or SX 200 ICP Web Interface and begin a Maintenance session 2 Press SYSTEM DATABASE BACKUP FTP_SERVER FULL or MEDIUM CONFIRM enter a a file name CONFIRM Note Database backups do NOT include log files and trap files Mitel Technical Support may request these files if you call for assistance see Se...

Page 194: ... mail is unavailable while the backup is progress Note If voicemail storage is full a backup can not be performed until at least some of the messages have been deleted If the largest remaining memory fragment is more than 500KB but less than 1MB a major log is generated and a major alarm is raised If the largest memory fragment is less than 500KB a critical log is generated a critical alarm is rai...

Page 195: ...sh card and then use the card to re initialize the controller For more information see Installing Controller Software Using an External CompactFlash Card Optional Initial Install on page 48 Or Download the database to the controller via an FTP server Installing an alternate database via FTP Before beginning the installation Check that the FTP server IP address username and password in Form 47 are ...

Page 196: ...set support Note 2 If your voicemail storage is excessive there may not be enough room to install the 53xx software The upgrade procedure provides a warning message in this case Your current system When upgrading to Release 4 0 this method will install Release 4 0 software WITH 53xx support this method will install Release 4 0 software WITHOUT 53xx support Rel 2 or 3 with internal hard drive Initi...

Page 197: ... The IP address of the controller default 192 168 1 2 The system software CD or access to the appropriate online resource To upgrade the system from the CompactFlash card 1 Remove the external CompactFlash card from the controller if installed 2 Insert the CompactFlash card into the CompactFlash Reader Writer 3 Insert the system software CD ROM into the PC or access the file online WARNING THE UPG...

Page 198: ...card slot on the front of the controller 12 Log into the Maintenance Terminal and begin a Maintenance session 13 Press SYSTEM RE_START RESET_SYSTEM The system boots from the CompactFlash card and installs the new software Installation is complete when the phones are up and the LED next to the card slot turns green 14 When prompted log into the Maintenance Terminal in CDE mode and program all the p...

Page 199: ... server 1 As a precaution perform a full database backup for instructions see page 185 2 Run SX200ICP_SETUP EXE from the software CD or on line source 3 Select Remote Upgrade FTP Installation and then click Next 4 Select languages for voice mail prompts if applicable 5 Select the FTP server home directory then click Next twice to begin the installation 6 Click Finish when prompted 7 Log in to the ...

Page 200: ...ne that is to be replaced Press Show CESID Press Show MAC Delete the existing MAC address Disconnect the phone from the LAN and connect the new phone in its place Register the new phone by entering its MAC address in Form 09 Or Go to the phone and dial the IP Set Registration PIN default followed by the phone s extension number Note 5215 and 5201 IP phones will fail to register on a system that ha...

Page 201: ... default followed by the phone s extension number Restarting IP Phones Restarting the IP Phones causes them to renegotiate their DHCP settings Restarts are automatic following a system software upgrade To initiate a restart 1 Log in to the Maintenance Terminal direct secure Telnet or SX 200 ICP Web Interface and begin a Maintenance session 2 Press the following softkeys RE_START IP_PHONES ENTER WA...

Page 202: ...and software logs and e mailed to the address specified in Form 52 Email Line Length Settings Short Long and Extra Long The Extra Long setting is only valid with AMB AOB LS trunks It provides additional gain for signals transmitted from the CO to the ICP but not for signals transmitted from the ICP to the CO Impedance Settings 600 Ohm Complex DSL and Impedance A Impedance A can be used to match th...

Page 203: ...witch to CDE mode 6 Form 13 Audio Configuration Table subform Use the recommended settings from the logs to program Length and Impedance for the trunk s 7 Return the trunk s to service Notes 1 Run the test in VT100 mode not TTY line interface mode 2 The test can be run for a single trunk or for all trunks three minimum 3 The test can be immediately or scheduled for a later time in the week Note If...

Page 204: ...ts are sent to the logs and emailed to the address specified in Form 52 Email 5 Forward the test results to Mitel Product Support Running the Echo Test To run the Echo test 1 Run the Line Quality test and program Length and Impedance for the trunk in Form 13 Audio Configuration Table subform 2 Log in the Maintenance Terminal direct or Telnet and begin a Maintenance session 3 Use the DIAGNOSTICS BU...

Page 205: ...or IP address of SX 200 ICP controller Connect to the controller through TCP port number 2000 Entering Command Sequences Maintenance commands are entered by selecting a softkey from a menu and then selecting another softkey from the subsequent menu Start all maintenance sequences from the Maintenance screen Press the DELETE key to delete the most recently entered softkey or device number At the en...

Page 206: ...xample to open a connection from a Mitel Telnet client enter op 192 168 1 2 2000 3 Log in to SSL TLS with login name installer and default password 1000 4 Select a Terminal Type 5 Select 1 MAINTENANCE 6 Log in to the application with your username and password SX 200 ICP Web Interface Connection 1 Launch the web browser 2 Enter https controller IP or hostname 443 For example https 10 33 63 118 443...

Page 207: ...E applications without having to exit and log in again From the top level CDE Form press TO MTCE requires correct access level From the top level Maintenance screen press TO CDE Displaying the Card Configuration From CDE mode View Form 01 System Configuration From Maintenance mode Press REPORTS SHOW CONFIG ALL Showing the System Identity From Maintenance mode Press SYSTEM SHOW IDENTITY ENTER ...

Page 208: ...LTS 2 DAY TIME 1 MONDAY 1 TIME hh mm 2 TUESDAY 1 TIME hh mm 3 WEDNESDAY 1 TIME hh mm 4 THURSDAY 1 TIME hh mm 6 FRIDAY 1 TIME hh mm 7 SATURDAY 1 TIME hh mm 8 SUNDAY 1 TIME hh mm 9 DAILY 1 TIME hh mm 3 IMMEDIATELY 9 ALARM_THRESH 1 LINES 1 SYSTEM 8 CONFIRM 2 BAY enter Bay 8 CONFIRM 2 TRUNKS 1 SYSTEM 8 CONFIRM 2 BAY enter Bay 8 CONFIRM 3 RECEIVERS 1 SYSTEM 8 CONFIRM 2 BAY enter Bay 8 CONFIRM 2 SHOW 1 ...

Page 209: ...HAR 2 8_BIT_CHAR 3 CTRL_CHAR 4 REPEAT_CHAR 6 PAD_CHAR 7 PACKET_SIZE 8 RX_TIMEOUT 9 NUM_PAD_CHAR 6 START CHAR 7 SEND DELAY 4 MONITOR 1 SMDR 2 DATA_SMDR 7 LOGS 1 MAINT_PORT 2 SYS_PRINTERS 5 SUSPEND_PRTR 7 PRINTER_PLID 1 BAY SLOT CCT SCT 3 EXT NUM 8 PRINTER_PORT 6 QUIT 7 RESUME_PRTR 7 PRINTER_PLID 1 BAY SLOT CCT SCT 3 EXT NUM 8 PRINTER_PORT Table 28 System Level Functions continued COMMAND PARAMETER ...

Page 210: ... EXT_NUM 4 ALL 2 DOWNLOAD 1 BAY SLOT CCT 2 SET_TYPE 1 SS4150 2 SS4025 3 SS4090 3 EXT_NUM 4 ALL 3 ABORT_DOWNLOAD 1 BAY SLOT CCT 2 SET_TYPE 1 SS4150 2 SS4025 3 SS4090 3 EXT_NUM 4 ALL 4 FORCE_DOWNLOAD 1 BAY SLOT CCT 2 SET_TYPE 1 SS4150 2 SS4025 3 SS4090 3 EXT_NUM 4 ALL 2 UPGRADE_BOOT 3 PING Table 28 System Level Functions continued COMMAND PARAMETER QUALIFIER QUALIFIER QUALIFIER Page 3 of 3 ...

Page 211: ...S 4 BAY 4 ALL 0 MORE 3 STATUS 1 BAY SLOT CCT DEVICE STATUS See Note 2 SWID 1 SW_STATION See Note 2 SW_RECEIVER See Note 3 SW_CONSOLE See Note 4 SW_LINE See Note 6 SW_DTMF_GEN See Note 7 SW_SET See Note 9 SW_DATA_STN See Note 0 MORE_KEYS 1 SW_CO_TRUNK 2 SW_DID_TRUNK 3 SW_TIE_TRUNK 4 SW_DISA_TRUNK 6 SW_CAP 7 SW_TRUNK_GRP 8 SW_HUNT_GRP 0 MORE_KEYS 3 EXT NUM number 4 ALL 1 CP_DWA 2 CP_DWA_MEM 3 LINK S...

Page 212: ...1_TRUNK 3 CLEAR 7 ERRORS 1 BAY SLOT CCT 2 DEVICE_TYPE 3 DIGITAL_SETS 4 HDLC 6 DATASETS 7 CONSOLE 9 T1_TRUNK 3 EXT NUM 4 ALL 8 CONFIRM 6 QUIT Note The following softkeys are presented when a SWID selection is made 1 CP_DWA 2 CP_DWA_MEM 3 LINK_STATUS 6 MT_DWA 7 MT_DWA_MEM 8 UP_1_PAGE 9 DOWN_1_PAGE Press CP_DWA to view the device work area for the selected device Table 29 Report Level Functions conti...

Page 213: ...R QUALIFIER 1 SET 1 UNITS 1 CSS 2 ERLANGS 2 PERIOD 2 OFF 3 DURATION 4 AUTOPRINT 1 ON 2 OFF 7 START_TIME 8 CONDENSED 1 ON 2 OFF 2 SHOW 3 STATUS 3 PRINT 4 READ 5 IP_MEAS 1 SET 1 SAMPLE 2 PERIOD 3 DURATION 4 MAX_DELAY 2 SHOW 3 STATUS 3 PRINT 4 READ 5 TRAFFIC_MEA 7 START 8 TO_SERVER 9 STOP 9 STOP 1 TRAFFIC_RPT 3 PRINT ...

Page 214: ...uld use Table 31 Log Level Functions COMMAND PARAMETER QUALIFIER 1 SET 4 AUTOPRINT 1 ON 2 OFF 2 READ 1 NEWEST number 2 OLDEST number 4 ALL 8 LOGS_TEXT 9 TRACE_INFO 3 PRINT 1 NEWEST number 2 OLDEST number 4 ALL 8 LOGS_TEXT 4 DELETE 1 NEWEST number 2 OLDEST number 4 ALL 9 TRACE_INFO 6 GET_SYS_LOGS 7 TO_EMAIL 8 STOP 9 TO SERVER 8 STOP ...

Page 215: ... 3 EXT_NUM 2 DO_N_DISTURB 1 BAY SLOT CCT 3 EXT_NUM 3 CALL_BACK 1 BAY SLOT CCT 3 EXT_NUM 4 ALL 1 BAY SLOT CCT 3 EXT_NUM 3 BUSY_OUT 1 BAY SLOT CCT 3 EXT NUM 4 LS_MEASURE 1 LOSS_LEVEL BAY SLOT CCT mW tone number 2 IMPULSE_RESP BAY SLOT CCT Silence test number 3 DISTORTION BAY SLOT CCT 4 ECHO_TEST BAY SLOT CCT 5 RANGE_RTS BAY SLOT CCT SUBCCT 8 RET TO SVC 1 BAY SLOT CCT 3 EXT NUM DISC_TRUNK 1 BAY SLOT ...

Page 216: ...tion package must support the Kermit protocol to perform a backup HyperTerminal can be used for serial connections a secure Telnet client that supports SSL TLS and Kermit can be used for remote connections To back up log and trap files separately using Kermit 1 Establish a connection serial or secure Telnet to the Maintenance Terminal and begin a Maintenance session 2 Press SYSTEM DATABASE TRAP_BA...

Page 217: ...SMTP e mail server s Hosts file To send logs to an FTP server program the FTP server IP Address Username and Password in Form 47 Subform 01 Also System Option 126 Email Messaging must be enabled in Form 04 and System Option 81 should be set to the time zone that the SX 200 ICP is in Logs e mailed or uploaded an to an FTP server are compressed in a tar file The estimated size of compressed file is ...

Page 218: ...iles HyperTerminal can be used for serial connections a secure Telnet client that supports SSL TLS and Kermit can be used for remote connections To download logs and other system files using Kermit 1 Establish a serial connection to the Maintenance Terminal and begin a Maintenance session 2 Press LOGS GET_SYS_LOGS ENTER Enter a file name e g C Sys_Logs_Oct08 tar gz CONFIRM ENTER The tar gz extensi...

Page 219: ...Chapter 6 Basic Troubleshooting and Repair ...

Page 220: ...212 SX 200 ICP CX CXi Technician s Handbook ...

Page 221: ...ovided in the next chapter Go through this chapter before calling Mitel Technical Support Note The maintenance and troubleshooting of your LAN WAN network maintenance is the responsibility of your network provider Mitel Product Support can help you isolate minor network problems for more complex network problems Mitel Product Support will escalate to Professional Services to assist you this is a b...

Page 222: ...nit To provide overall status of unit SX 200 ICP hardware Basic FTP server Mitel On Line Database Backups SX 200 ICP database Basic and Advanced Phone Debug Option IP Phones with display Allows you to Monitor the phone settings Program a static IP address see page 248 Hard code connection speed and duplex mode reboot while pressing 9 Auto negotiation is preferred IP Phone with display Advanced Net...

Page 223: ...equipment and software Nature of the problem What you were doing when the problem occurred Troubleshooting steps taken Troubleshooting results Your network diagram DHCP server configuration and settings Layer 2 switch configuration and settings Whether the problem is between IP and IP IP and remote IP remote IP and TDM etc SX 200 ICP log and trap files Alarm log details IMPORTANT For voice only SX...

Page 224: ...ill fails try plugging it into the port of a working IP Phone isolates problem directly to phone or programming if phone fails to boot or directly into the SX 200 ICP do this after hours since all other phones will be out of service Using the Phone Debug Option To use the debug function on IP Phones that have displays 1 Press both volume keys and then release the Volume Down key 2 While still pres...

Page 225: ...Unit is plugged in and operating normally RED two successive flashes The unit is starting up properly seen only during the boot process RED on 2 seconds The unit is starting up properly seen only during the boot process RED on solid The unit has detected an error and is being held in reset mode until the problem is corrected RED blinking The unit has detected an error during the power on process a...

Page 226: ...card OFF No Flash card detected LED Status Meaning ON Internal hard disk or CompactFlash is being accessed OFF Internal hard disk or CompactFlash is inactive ON OFF blinking When the System Reset Button is depressed the CompactFlash Hard Drive LED will flash on and off LED Status Meaning RED blinking Critical Alarm ORANGE blinking Major Alarm YELLOW blinking Minor Alarm Alternating RED ORANGE YELL...

Page 227: ...ve GREEN blinking Link is active and transmitting or receiving GREEN off Link is inactive YELLOW on Data transmission reception is at 100 Mbps the port speed for the 10 100 1GigE LAN Port can be up to 1 Gbps YELLOW blinking Port Error Note The 10 100 802 3af LAN port LEDs indicate Ethernet status not power status ...

Page 228: ...lowing Recycle the power to reboot the phone Verify that a crossover cable was not used to connect the IP Phone to the controller instead of a straight though cable Try another phone If it still fails plug the phone directly into the Ethernet port on the SX 200 ICP If it still fails call Mitel Technical Support IP Phone Licences exceeded Purchase more licences Failed to reset controller following ...

Page 229: ...troller Check for the following No alarms The program reboot is scheduled There are no error logs The database is backed up Sets cannot receive DID calls Non DID is enabled in Station Service Assignment form Disable non DID in the set s COS Check for NMX fields in Form 15 for Valid entries Sets take 10 12 seconds to receive incoming calls ANI DNIS number delivery trunk option is enabled in T1 trun...

Page 230: ...xternal calls or frequently unable to access an external line Service provider has not connected line Try the following Unplug the cable that connects the trunk to the LS trunk port on the controller Plug a standard analog phone or test phone directly into the service provider s line jack Listen for dial tone Check each line If dial tone isn t present on all lines contact your service provider Fau...

Page 231: ...n the called party needs time to establish appropriate resources DTMF receivers Digits who to talk with The calling party generates the rotary pulse or DTMF Stop Dial slow down can t handle the pace The called party generates a signal to indicate that digits are in risk of being lost Receipt of Digits status of call The called party generates audible tones to indicate the status of the call for ex...

Page 232: ...ICP CX CXi Technician s Handbook Loop Start Trunk The Loop Start Line Trunk serves the standard domestic applications and small businesses that have key systems and PBX applications Figure 20 Loop Start Line Trunk ...

Page 233: ...t Line Trunk Summary Signal Loop Start Line PBX Outgoing Loop Start Line PBX Incoming Seize Tip Ring leads activated shorted Loop Current flows in line 90Vac is applied to Ring lead in 2 sec on 4 sec off cadence Seize Acknowledgment Loop Current and or dial tone generated Digits Loop Current toggled Rotary or DTMF Stop Dial Receipt of Digits Audible Tones Busy Reorder Ringback dependent upon digit...

Page 234: ... be synchronized The Master Slave arrangement defines the leader and follower if connecting to a Public Network T1 the PBX will always be a slave The Stratum clock levels define the accuracy of the clock and the ability to match with the incoming master clock signal The higher Stratum number synchronizes to the same or lower Stratum number For example a Stratum 4 PBX clock synchronizes to a Stratu...

Page 235: ... Canada s Megalink ISDN etc Signaling protocol is defined by the type of service Test Verify T1 Synchronization Most T1 issues are a result of connectivity problems Verify that the incoming T1 signal is seen at both ends verify all hardware connections Failure at either end indicates loss of an incoming synchronizing signal Loopback Loopback is used to verify and locate the source of either a cabl...

Page 236: ...PBX port condition to channel Transmit Receive CSU condition to analog facility A B A B Tie Trunk loop start DPO Tx loop open 0 0 x x x loop closure 1 1 x x x DPO Rx x x x 0 x normal battery x x x 1 x reverse battery DID or Tie Trunk loop start DPT Tx normal battery 0 0 x x x reverse battery 1 1 x x x DPT Rx x x x 0 x loop open x x x 1 x loop closure TIE Trunk 4wire 2 wire E M E M Tx M lead ground...

Page 237: ... 1 0 Dial pulsing DP 1 0 Completion of dialing 1 1 0 Incoming call Basic Operation Idle state 0 1 1 CO ground tip interval between ringing 0 1 0 1 CO ground tip during ringing application 0 1 0 0 PBX presents call 0 1 0 1 PBX answers call 1 1 0 Talking state 1 1 0 CO disconnects Talking state 1 1 0 CO removes tip ground far end hangs up 1 1 1 PBX opens loop idle 0 1 1 PBX disconnects Talking state...

Page 238: ...lephone to see what happens Notification calls use the correct outside lines but the pager never beeps Check the notification phone number and pager type in Form 50 Mailboxes The date and time that a message was left is incorrect Check the SX 200 ICP system clock The system is warning that the disk space is almost full Delete unused mailboxes and have subscribers clean out unnecessary saved messag...

Page 239: ...ICP also automatically resets daily at 3 00 AM The message lights do not work Verify that you have the proper access code to turn the light on by dialing it from a phone Note The ONS CLASS circuits in the SX 200 ICP controller do not support Message Waiting lights No message light exists on the phone Set up message notification to ring the extension number whenever messages are received Prompt to ...

Page 240: ...name Auto wake up and message waiting PMS related maintenance logs Property Management System Messages A PMS message is a string of ASCII text characters For example to light a message waiting lamp for guest room extension number 2129 the customer s PMS computer will send a string of ASCII keyboard commands to the PMS interface The PMS message sent is B MW 1 2129 C When the PBX s PMS interface rec...

Page 241: ...nd PMS 5 digit Extension Number Formats The extension number is sent between the SX 200 ICP and the PMS as a 5 digit number Numbers that are fewer than 5 digits include spaces ICP to PMS extension number nnnnn with trailing spaces PMS to ICP extension number nnnnn with leading spaces B M W space 1 space space 2 1 2 9 C Start Transac tion STX The CTRL B character sig nals the start of a PMS message...

Page 242: ...t BCHK0 XXXXX C Add Name BNAM1 a z XXXXX C a z is the extension name 20 characters in length use trailing spaces followed by a single space followed by the extension number Only the first 10 characters of the name are displayed Replace Name BNAM2 a z XXXXX C Delete Name BNAM3 a z XXXXX C Send Message BMW 1 XXXXX C Insert a space before and after the digit 1 Delete Message BMW 0 XXXXX C Insert a sp...

Page 243: ...these areas PMS Protocol settings Ensure that the communication parameters between the systems match PMS Programming Verify that all the recommended PMS and Dataset programming is complete RS232 to IP serial port converter Use a straight through cable between the customer s PMS computer and the converter Test the SX 200 ICP PMS interface as follows 1 Disconnect the customer s PMS computer from Eth...

Page 244: ...e s message waiting lamp on and off from a PC confirms that the SX 200 ICP PMS interface works correctly If problems continue when you reconnect the customer s PMS computer check the maintenance logs for PMS related information identifying problems with the customer s PMS hardware software Note For the PMS to light a lamp station the Dial 0 for that tenant must be a console and the Dial 0 must be ...

Page 245: ...Chapter 7 Advanced Troubleshooting and Repair ...

Page 246: ...238 SX 200 ICP CX CXi Technician s Handbook ...

Page 247: ...ough this chapter before calling Mitel Technical Support Note The maintenance and troubleshooting of your LAN WAN network maintenance is the responsibility of your network provider Mitel Product Support can help you isolate minor network problems for more complex network problems Mitel Product Support will escalate to Professional Services to assist you this is a billable service IMPORTANT Please ...

Page 248: ...uality What is your Layer 2 port setup untagged tagged default VLAN other VLAN setups How is the router configured route from one VLAN to another Which Layer 2 switches are the routers servers and SX 200 ICP attached to Is the network configured in a tree structure Are there any roadblocks Are your IP Phones distributed on all of the Layer 2 switches or one Layer 2 switch Is the 2nd Port on the IP...

Page 249: ...ta problem or the LAN from voice if it s a voice problem and retry scenario Do you have a Network Analyzer including an Ethernet Tap that will capture information such as broadcasts being received runts collisions network utilization etc Is the problem experienced on one part of the network or throughout Don t assume only the person complaining has the problem try different areas of the network Ma...

Page 250: ... should be 100 MB full duplex for CRC errors check if there is a faulty NIC card or flow control if there are excessive runt frames check for bad cables duplex mismatches or bad PC NIC Connectivity problems For IP Phone network connectivity problems identify the path between two end devices example IP Phone and SX 200 ICP by doing the following Execute a ping test from an IP Phone Do this when the...

Page 251: ...he phone will have to be powered on and off in order to execute another ping or boot up normally PING the following devices in order SX 200 ICP 3rd party DHCP if any Local gateway Remote gateway Remote IP Troubleshooting IP Phone Registration To troubleshoot IP Phone Registration 1 Record the error message on the IP Phone display then go through IP Phone Registration Troubleshooting 2 If you canno...

Page 252: ...server and which DHCP server is assigned IP address for the corresponding subnet 2 For an external Microsoft DHCP server NT server etc make sure that the option type is set to LONG 3 For a Cisco Router DHCP server make sure that the option type is set to hex and padded with 0s for example 0x00000002 for VLAN 2 4 For the controller internal DHCP server set the option type to numeric Duplicated IP E...

Page 253: ...D is not assigned properly 1 Identify if there is one DHCP server for both VLANs or if there is one DHCP server per VLAN 2 For one DHCP server for both VLANs ensure that option 125 43 option 130 prior to Release 4 0 is programmed in the scope of Voice LAN as String type with value of MITEL IP PHONE 3 For one DHCP server per VLAN ensure that option 125 43 option 130 prior to Release 4 0 is defined ...

Page 254: ...port for the router interface is shut down or not configured properly Identify if there are two physical interfaces to the router one per VLAN or a router on a stick configuration one physical with virtual sub interfaces Ensure that the port s on both sides L2 switch and router are not shut down If there is a physical interface on the router for each VLAN make sure that the L2 switch is set to acc...

Page 255: ...fied by connecting the IP Phone directly on the controller or by observing the behavior of other IP Phones Waiting for link Option 125 43 Option 129 prior to Release 4 0 is not programmed correctly Check the call_Srv tag in option 125 43 Option 129 prior to Release 4 0 to confirm that the IP address of the SX 200 ICP controller is correctly programmed The Layer 2 switch port may be running spannin...

Page 256: ... HP Layer 2 switch verify that Native Lan is untagged and Voice Lan is tagged The Layer 2 switch port for router interface is shut down or not configured properly Verify which configuration you have Ensure the port s on both sides Layer 2 switch and router are not shut down If there is physical interface on the router for each VLAN make sure that the Layer 2 switch is set to access port for the co...

Page 257: ...lume Down key to move to the next field If you are not using VLANS enter nothing and press the Volume Down key The INPUT PRIORITY prompt appears 6 Enter 6 if you are using priorities or leave the field blank Press the Volume Down key to move to the next field The INPUT IP ADDRESS prompt appears 7 Enter the customer supplied static IP address for example 10 30 27 191 The INPUT PDA ADDRESS prompt ap...

Page 258: ...er IP address For more information about this address consult your Microsoft Windows documentation Press the Volume Down key to move to the next field The INPUT PROXY ADDRESS prompt appears 15 Enter the IP address of the proxy server Press the Volume Down key to move to the next field The INPUT PROXY PORT prompt appears 16 Enter the Proxy Port number and press the Volume Down key to move to the ne...

Page 259: ... the same network as the SX 200 ICP Installing the IP Phone Analyzer 1 In Form 47 DHCP Parameters add Option 131 IP Phone Debug Window IP to the list of Common Options For the IP address enter the one belonging to the PC that has the Analyzer installed on it 2 Insert the SX 200 ICP software CD ROM in the PC s CD drive 3 Open the Tools folder and then the IP Phone Analyzer folder 4 Double click Set...

Page 260: ... be out of service while it resets Disabling Tool Analysis From the PC hosting the Analyzer Tool Access the Status View window left click on the IP address right click and then select Delete From the CDE Maintenance Terminal In Form 47 DHCP Parameters delete Option 131 to disable IP messaging to the Analyzer Tool There will be a service outage while the phones reset From the IP phone Restart the s...

Page 261: ...roblem call Mitel Technical Support IMPORTANT Make sure you have the following information on hand before calling Setup scenario Is there a common denominator router only one side of subnet etc Other call scenarios IP to IP IP to TDM etc Layer 2 switch configuration and settings Router configuration and settings Network diagram IP addressing scheme VLAN configuration and settings Layer 2 switch po...

Page 262: ...Commands on page 207 If necessary update the Options subform of Form 13 with matching settings Handsfree mode is used Check if far end is using handsfree Switch to Handset mode to see if this corrects it or lower the handsfree s volume Echo Canceller is beyond specifications 1 Identify the path between the two end points and verify if Trunk is always involved 2 Check with Telco to see if the trunk...

Page 263: ...ic priority over data Physical port error CRC faulty cable duplex mismatch HUB 1 Identify the speech path between the two end points including router switch WAN in the audio stream 2 Verify that there is no duplex mismatch in each port settings and or faulty cable or faulty port 3 Make sure that the IP Phone is not plugged into a HUB Compression enabled Compression will save bandwidth but may caus...

Page 264: ...tem Configuration Ensure that the IP trunk card is programmed in Bay 1 Slot 6 Form 03 Class of Service Ensure that the following options are enabled in COS 7 801 Incoming Trunk Call Rotary 802 Limited Wait for Dial Tone 811 ANIS DNIS Class Trunk 702 SMDR Overwrite Buffer Form 04 System Options System Timers Ensure that IP trunk related options are programmed as follows Option 86 PRI Card QSIG Enab...

Page 265: ... Form 26 ARS Digit Strings Make sure there is a digit string programmed which will route calls see Form 23 for the correct Route number to the remote ICP systems Form 48 Voice Networking Make sure that the correct IP Node is entered Each IP PBX node has a unique IP Node number that all the other IP PBXs must have in their programming The form lists the local site as Bay 1 with no IP address the ot...

Page 266: ...e pipe between your location and the far location Is it ADSL ADSL has fast download speeds but slow upload speeds plus it usually relies on DHCP to provide local addressing which affects the programming in CDE SX 200 ICP must have a fixed IP Address that won t change at the far end IP Trunk connections What is the bandwidth How much of the bandwidth will be used for data Are there any times of the...

Page 267: ...em during boot up and entering a c at the VxWorks Boot will allow access to the required information In most cases a system reboot is unnecessary because the incorrect boot parameters cause the system to be in constant reboot mode Note All parameters must be entered in lowercase If you make a mistake during entry press enter for each paramater until you pass the last one and then press c to start ...

Page 268: ...flash card and boot from the internal flash card or hard drive only Table 48 SX 200 ICP CX CXi Boot Parameters Parameter Setting boot device ata auto See Note 1 processor number 0 host name file name partition1 Kts8250 vx inet on ethernet e 192 168 22 2 ffffff00 inet on backplane b host inet h 192 168 20 12 gateway inet g 192 168 22 1 user u ftp ftp password pw blank use rsh flags f 0x0 target nam...

Page 269: ...Appendix A Default Database Values ...

Page 270: ...262 SX 200 ICP CX CXi Technician s Handbook ...

Page 271: ...signments Attendant LDN Assignments Desktop Device Assignments Pickup Groups Data Circuit Descriptor Data Assignment Trunk Circuit Descriptors Non Dial In Trunks Dial In Trunks Trunk Groups Hunt Groups Miscellaneous System Ports Call Rerouting Table ARS COR Group Definition ARS Day Zone Definition ARS Modified Digit Table ARS Route Definition ARS Route Lists ARS Route Plans ARS Digit Strings ARS M...

Page 272: ...est Rm SUPERSET Keys Template ACD Keys Template ACD Agent Groups ACD Supervisors ACD Paths T1 Link Descriptors T1 Link Assignment Network Synchronization Not Used Key System Toll Control IP Networking Voice Networking Voice mail Mailboxes Voice mail Distribution Lists Email Bay Location Assignment Calling Party Number Digit Translation Table Table 49 CDE Forms continued FORM NUMBER FORM NAME Page ...

Page 273: ... LINE CARD 01 03 IP LINE CARD IP LINE CARD 01 04 IP LINE CARD IP LINE CARD 01 05 IP LINE CARD IP LINE CARD 01 06 IP TRUNK CARD IP TRUNK CARD 01 07 IP LINE CARD IP LINE CARD 01 08 01 09 IP LINE CARD IP LINE CARD 01 10 IP LINE CARD IP LINE CARD 01 11 VOICE MAIL CARD VOICE MAIL CARD 01 12 VOICE MAIL CARD VOICE MAIL CARD 01 13 ONBOARD ASU ONBOARD ASU FEATURE FEATURE NAME ACCESS CODE 01 Account Code Ac...

Page 274: ...lear All Features 25 26 SUPERSET Telephone Loopback Test 27 Tone Demonstration 28 ADL Call Setup 29 ADL Disconnect 30 Last Number Redial 30 31 Executive Busy Override single digit 32 Automatic Wake up 33 Call Park 33 34 Node ID 35 Maid In Room 36 SUPERSET Room Status Display 37 Direct To ARS 38 UCD Agent Login Logout 39 Analogue Network Accept Callers Extension 40 SUPERSET Maid In Room Status Disp...

Page 275: ...9 IP Set Replacement PIN 60 IP Set Language Selection 61 Disable Twin Phone 62 Call Park Remote 62 63 Call Park and Page Telephone 63 64 Call Park and Page PA 64 65 Phonebook 65 66 Open Door 66 67 Digit Translation Table Access 68 Secure Hot swap unswap 69 DID Number Display OPTION NUMBER COS OPTION NAME COS1 IP SET COS2 ONS COS5 LS TRUNK COS6 VOICE MAIL COS7 IP TRUNK 100 Attendant Bell Off 101 O ...

Page 276: ... 240 s 0 Disable 30 30 30 30 30 118 Attendant Call Forward No Answer Timer 10 240 s 30 30 30 30 30 119 Attendant Tone Signaling 120 Attendant Conference Disable 121 Station Do Not Disturb 122 Setup Time Date 123 Call Forward Setup and Cancel 124 Attendant Hold Position Security 125 Attendant Multi New Call Tone 126 Apply Key Line Conference Warning Tone X X X X X 150 Sub Attendant Station Setup Ad...

Page 277: ...onference with One 216 Data Security X 217 Direct To ARS 218 Directed Call Pickup X X 219 Discriminating Dial Tone X X 220 Do Not Disturb X X 221 Clear All Features 222 Call Forward Inhibit on Hold Timeout X 223 Flash Disable 224 Flash for Attendant 225 Hold Pickup Attendant Paged Access X 226 Inward Restriction DID 227 Lockout Alarm Applies 228 Manual Line Dial 0 Hotline 229 Voice Mail Port X X 2...

Page 278: ...l Tone X X X 252 Broker s Call with Transfer 253 Call Forward Don t Answer Timer 2 6 Rings 3 3 3 3 3 254 Call Hold Recall Timer PBX Telephones 0 10 Minutes 1 1 1 1 1 255 Repeated Camp On Beeps Timer 5 15 Seconds 10 10 10 10 10 256 UCD Music On Hold Timer 0 50 Minutes 0 0 0 0 0 257 Flash Over Trunk 258 Display Prime as Forwarder X X X X X 259 Message Sending X X X 260 Internal External Split Call F...

Page 279: ...sfer to Voice mail 276 Twin Phone 277 Automatic Mailbox Creation X 278 Intercom Mode 279 Display Account codes on Phone X 280 PC 2nd Port on IP Phone X 281 TAFAS Access During Day Night Service 282 Headset Hard hold 300 Automatic Callback 301 Camp On X X X 302 Flash in Conference X X 303 Paging Zone 1 Access X X 304 Paging Zone 2 Access 305 Paging Zone 3 Access 306 Paging Zone 4 Access 307 Paging ...

Page 280: ...ok 323 RESERVED 324 RESERVED 325 RESERVED 326 Account Code Forced Entry Data Internal Calls 327 Account Code Forced Entry Data External Calls 328 Account Code Forced Entry Data Long Distance Calls 329 RESERVED 330 RESERVED 331 RESERVED 400 Contact Monitor 401 Call Park X X 402 Long Loop Off Premise Extensions Only 403 Trunk Recall Partial Inhibit 404 Recording Failure to Hangup Timer 1 255 Seconds...

Page 281: ...one Auto Hold Disable 602 Telephone Background Music 603 Telephone Disconnect Alarm 604 Telephone Automatic Outgoing Line 605 Telephone Message Program 606 Telephone Enhanced Answering Position 607 Telephone Associated Modem Line 608 Telephone Room Status Display 609 Telephone Night Service Switching X 610 Telephone Guest Room Template 0 3 DN 0 0 0 0 0 611 Telephone Limited New Call Ring X 612 Tel...

Page 282: ... Answer 654 ACD Display Path Always 655 Allow Continuous Monitor 680 Key System Direct CO Access 681 Key Set Sub Att Call Hold Notify Timer 0 600 s 682 Key System Auto Answer Internal Calls For SUPERSET 3DN and 4DN only 683 Key System Direct Paging Handsfree Answerback X 684 Can Make All Set Page X 685 Can Receive All Set Page X 686 Group Page Includes Overhead Paging 687 All Set Page Includes Ove...

Page 283: ...ncomplete Outgoing Calls 805 Trunk No Dial Tone Alarm 806 SMDR Record Incoming Calls 807 SMDR Display Private Speedcall 808 Special DISA 809 Standard Ring Applies 810 DISA During Night Service Only 811 ANI DNIS Trunk X 812 Loop Start Trunk to ACD Path Connect 813 Delay ONS Ring Wait for Network Name 0 6 s 0 0 0 0 0 814 SMDR Record ANI DNIS CLASS X 815 DTS CO LINE KEY Honors Forwarding 816 CENTREX ...

Page 284: ...lete Message Text 905 DTRX Herald Text Select 1 4 1 1 1 1 1 906 DATA SMDR Does Not Apply 907 DATA SMDR Extended Record 908 DATA SMDR Overwrite Buffer OPTION NUMBER COS OPTION NAME COS1 IP SET COS2 ONS COS5 LS TRUNK COS6 VOICE MAIL COS7 IP TRUNK Page 10 of 10 ...

Page 285: ...ENABLED 18 Discriminating Ringing Always DISABLED 19 DID Server Application DISABLED 20 Holiday Messages DISABLED 21 Incoming to Outgoing Call Forward DISABLED 22 Last Party Clear Dial Tone DISABLED 23 Message Reg Count Additional Supervisions DISABLED 24 Message Register Audit DISABLED 25 Message Register Zero After Audit DISABLED 26 No Overlap Outpulsing ENABLED 27 Room Status Audit DISABLED 28 ...

Page 286: ... 1 0 5 3 62 Class Receivers in Spine Bay 2 0 5 3 63 Class Receivers in Spine Bay 3 0 5 3 64 Class Receivers in Spine Bay 4 0 5 3 65 Class Receivers in Spine Bay 5 0 5 3 66 Class Receivers in Spine Bay 6 0 5 3 67 Class Receivers in Spine Bay 7 0 5 3 69 DTMF ON Timer 5 15 in 10 ms inc 9 70 DTMF OFF Timer 5 15 in 10 ms inc 9 71 Slot 10 FIM Capacity 2 or 3 Bays 2 72 Slot 11 FIM Capacity 2 or 3 Bays 2 ...

Page 287: ...ndant VoiceMail DISABLED 114 Maximum IP Sets 16 115 Maximum IP Trunks 0 120 Number of Compression Resources 0 24 0 121 Voicemail License for Bilingual Prompts DISABLED 122 Voicemail License for Personal Contact Numbers DISABLED 123 Voicemail License for DID Server DISABLED 124 Voicemail Property Management System DISABLED 125 Licensed Embedded Voicemail Boxes 0 748 16 126 Email Messaging DISABLED ...

Page 288: ...book Form 05 Tenant Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 O 02 O 03 O 04 O 05 O 06 O 07 O 08 O 09 O 10 O 11 O 12 O 13 O 14 O 15 O 16 O 17 O 18 O 19 O 20 O 21 O 22 O 23 O 24 O 25 O ...

Page 289: ...0 21 22 23 24 25 01 O 02 O 03 O 04 O 05 O 06 O 07 O 08 O 09 O 10 O 11 O 12 O 13 O 14 O 15 O 16 O 17 O 18 O 19 O 20 O 21 O 22 O 23 O 24 O 25 O CDE DATA PRINT OPTION 07 FORM IS EMPTY B S CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC COMMENTS CESID MAC 1 01 01 1 100 1 1 5220 01 1 01 02 1 101 1 1 5220 01 1 01 03 1 102 1 1 5220 01 1 01 04 1 103 1 1 5220 01 1 01 05 1 104 1 1 5220 01 Page 1 of 7 ...

Page 290: ...220 01 1 01 15 1 114 1 1 5220 01 1 01 16 1 115 1 1 5220 01 1 01 17 5220 1 01 18 5220 1 01 19 5220 1 01 20 5220 1 01 21 5220 1 01 22 5220 1 01 23 5220 1 01 24 5220 1 02 01 5220 1 02 02 5220 1 02 03 5220 1 02 04 5220 1 02 05 5220 1 02 06 5220 1 02 07 5220 1 02 08 5220 1 02 09 5020 1 02 10 5020 1 02 11 5020 1 02 12 5020 1 02 13 5220 1 02 14 5220 1 02 15 5220 1 02 16 5220 1 02 17 5220 1 02 18 5220 B S...

Page 291: ...5020 1 03 08 5020 1 03 09 5020 1 03 10 5020 1 03 11 5020 1 03 12 5020 1 03 13 5020 1 03 14 5020 1 03 15 5020 1 03 16 5020 1 03 17 5020 1 03 18 5020 1 03 19 5020 1 03 20 5020 1 03 21 5020 1 03 22 5020 1 03 23 5020 1 03 24 5020 1 04 01 5020 1 04 02 5020 1 04 03 5020 1 04 04 5020 1 04 05 5020 1 04 06 5020 1 04 07 5020 B S CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC COMMENTS CESID MAC Page 3 of 7 ...

Page 292: ...1 04 20 5020 1 04 21 5020 1 04 22 5020 1 04 23 5020 1 04 24 5020 1 05 01 5020 1 05 02 5020 1 05 03 5020 1 05 04 5020 1 05 05 5020 1 05 06 5020 1 05 07 5020 1 05 08 5020 1 05 09 5020 1 05 10 5020 1 05 11 5020 1 05 12 5020 1 05 13 5020 1 05 14 5020 1 05 15 5020 1 05 16 5020 1 05 17 5020 1 05 18 5020 1 05 19 5020 1 05 20 5020 B S CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC COMMENTS CESID MAC Page 4 of ...

Page 293: ...5020 1 07 10 5020 1 07 11 5020 1 07 12 5020 1 07 13 5020 1 07 14 5020 1 07 15 5020 1 07 16 5020 1 07 17 5020 1 07 18 5020 1 07 19 5020 1 07 20 5020 1 07 21 5020 1 07 22 5020 1 07 23 5020 1 07 24 5020 1 09 01 5020 1 09 02 5020 1 09 03 5020 1 09 04 5020 1 09 05 5020 1 09 06 5020 1 09 07 5020 1 09 08 5020 1 09 09 5020 B S CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC COMMENTS CESID MAC Page 5 of 7 ...

Page 294: ...1 09 22 5020 1 09 23 5020 1 09 24 5020 1 10 01 5020 1 10 02 5020 1 10 03 5020 1 10 04 5020 1 10 05 5020 1 10 06 5020 1 10 07 5020 1 10 08 5020 1 10 09 5020 1 10 10 5020 1 10 11 5020 1 10 12 5020 1 10 13 5020 1 10 14 5020 1 10 15 5020 1 10 16 5020 1 10 17 5020 1 10 18 5020 1 10 19 5020 1 10 20 5020 1 10 21 5020 1 10 22 5020 B S CCT TEN EXTN COS COR TYPE PAGE NAME ASSOC COMMENTS CESID MAC Page 6 of ...

Page 295: ...AIL VMAIL 12 1 12 01 1 313 6 1 VMAIL VMAIL 13 1 12 02 1 314 6 1 VMAIL VMAIL 14 1 12 03 1 315 6 1 VMAIL VMAIL 15 1 12 04 1 316 6 1 VMAIL VMAIL 16 1 12 05 1 317 6 1 VMAIL VMAIL 17 1 12 06 1 318 6 1 VMAIL VMAIL 18 1 12 07 1 319 6 1 VMAIL VMAIL 19 1 12 08 1 320 6 1 VMAIL VMAIL 20 1 12 09 1 321 6 1 VMAIL VMAIL 21 1 12 10 1 322 6 1 VMAIL VMAIL 22 1 12 11 1 323 6 1 VMAIL VMAIL 23 1 12 12 1 324 6 1 VMAIL ...

Page 296: ...Line In Out Immed No 4 9 10 CO Line In Out Immed No 5 9 12 CO Line In Out Immed No 6 9 01 Prime In Out Immed No 102 02 CO Line In Out Immed No 1 9 04 CO Line In Out Immed No 2 9 06 CO Line In Out Immed No 3 9 08 CO Line In Out Immed No 4 9 10 CO Line In Out Immed No 5 9 12 CO Line In Out Immed No 6 9 01 Prime In Out Immed No 103 02 CO Line In Out Immed No 1 9 04 CO Line In Out Immed No 2 9 06 CO L...

Page 297: ... No 5 9 12 CO Line In Out Immed No 6 9 01 Prime In Out Immed No 107 02 CO Line In Out Immed No 1 9 04 CO Line In Out Immed No 2 9 06 CO Line In Out Immed No 3 9 08 CO Line In Out Immed No 4 9 10 CO Line In Out Immed No 5 9 12 CO Line In Out Immed No 6 9 01 Prime In Out Immed No 108 02 CO Line In Out Immed No 1 9 04 CO Line In Out Immed No 2 9 06 CO Line In Out Immed No 3 9 08 CO Line In Out Immed ...

Page 298: ...ut Immed No 5 9 12 CO Line In Out Immed No 6 9 01 Prime In Out Immed No 112 02 CO Line In Out Immed No 1 9 04 CO Line In Out Immed No 2 9 06 CO Line In Out Immed No 3 9 08 CO Line In Out Immed No 4 9 10 CO Line In Out Immed No 5 9 12 CO Line In Out Immed No 6 9 01 Prime In Out Immed No 113 02 CO Line In Out Immed No 1 9 04 CO Line In Out Immed No 2 9 06 CO Line In Out Immed No 3 9 08 CO Line In Ou...

Page 299: ...In Out Immed No 305 01 Prime In Out Immed No 306 01 Prime In Out Immed No 307 01 Prime In Out Immed No 308 01 Prime In Out Immed No 309 01 Prime In Out Immed No 310 01 Prime In Out Immed No 311 01 Prime In Out Immed No 312 01 Prime In Out Immed No 313 01 Prime In Out Immed No 314 01 Prime In Out Immed No 315 01 Prime In Out Immed No 316 01 Prime In Out Immed No 317 01 Prime In Out Immed No 318 01 ...

Page 300: ...te 110 Default Baud Rate 9600 Maximum Baud Rate 19200 Always Use Default Baud Rate When Called NO DTR Off Disconnect Timer 0 99 seconds 5 DTR To CTS Delay Timer 0 9900 msec 100 msec inc 100 DTR Forced High NO RTS Forced High NO DSR Is Held High When Device Is Idle YES CTS Is Held High When Device Is Idle YES Originate A DTRX Call With A Low High Transition of DTR NO Action Taken If The Idle DTE Ha...

Page 301: ...ASYNC Number of Stop Bits 1 2 1 ASYNC Autobaud To Host Character 1 0 127 13 ASYNC Autobaud To Host Character 2 0 127 0 ASYNC Delay Between Autobaud Characters 0 1270 msec 10msec inc 100 DS2100 Operating Mode ASYNC SYNC ASYNC SYNC Rate Adaptation Scheme MiNET X 31 MiNET SYNC Clock Source INTERNAL SYSTEM TX EXT TX RX EXT INTERNAL CDE DATA PRINT OPTION 11 FORM IS EMPTY BAY SLT CCT TYPE TEN EXT NUM CO...

Page 302: ...ms inc 800 Class trunk YES Ring cycle timer 6 10 seconds 6 Ignore line reversal during seizure YES Ringing expected YES Ringing debounce timer 5 12 seconds 6 Seize timer 10 60 s 10 s inc 60 Flash timer 200 700 ms 100 ms inc 300 Flash over trunk NO Direct access on CO Line Keys bypass Key System Toll Control NO T1 E M TRUNK 7 OPTION NAME STATUS Reverse to Idle NO Far end gives answer supervision NO...

Page 303: ... inc 800 Wait for delay timer 300 5000 ms 100 ms inc 5000 Remote end is a satellite NO Remote end is a satellite with OPS lines NO Direct access on CO Line Keys bypass Key System Toll Control NO Release Link Trunk NO QSIG Supplementary Services YES Present Node ID over IP Trunking NO TRK BAY SLT CCT LENGTH IMPEDANCE TEL NO MWT COMMENTS 1 AUTO AUTO 2 AUTO AUTO 3 AUTO AUTO 4 AUTO AUTO 5 AUTO AUTO 6 ...

Page 304: ... 1 06 07 1 06 08 1 06 09 1 06 10 1 06 11 1 06 12 1 06 13 1 06 14 1 06 15 1 06 16 1 06 17 1 06 18 1 06 19 1 06 20 1 06 21 1 06 22 1 06 23 1 06 24 1 06 25 1 06 26 1 06 27 1 06 28 1 06 29 1 06 30 1 13 07 5 1 1 1 LINE 1 1 13 08 5 1 1 2 LINE 2 1 13 09 5 1 1 3 LINE 3 1 13 10 5 1 1 4 LINE 4 1 13 11 5 1 1 5 LINE 5 1 13 12 5 1 1 6 LINE 6 1 13 13 1 13 14 1 13 15 1 13 16 1 13 17 1 13 18 ...

Page 305: ...ME COMMENTS 1 06 01 1 06 02 1 06 03 1 06 04 1 06 05 1 06 06 1 06 07 1 06 08 1 06 09 1 06 10 1 06 11 1 06 12 1 06 13 1 06 14 1 06 15 1 06 16 1 06 17 1 06 18 1 06 19 1 06 20 1 06 21 1 06 22 1 06 23 1 06 24 1 06 25 1 06 26 1 06 27 1 06 28 1 06 29 1 06 30 1 13 13 1 13 14 1 13 15 1 13 16 1 13 17 1 13 18 ...

Page 306: ...1 13 07 GRP 01 300 TERM STN SET EXT NUM BAY SLT CCT COMMENTS 301 01 11 01 302 01 11 02 303 01 11 03 304 01 11 04 GRP 01 300 TERM STN SET OPTIONS Name VMail Overflow Record a Call Maximum Port Usage 1 20 0 System Greeting 1 8 1 ENTRY DESCRIPTION BAY SLT CCT SCT DIR PAGER EXT 01 Music On Hold 01 13 29 01 02 Pager 1 01 13 30 02 1 03 Pager 2 04 Pager 3 05 Pager 4 06 Pager 5 07 Pager 6 08 Pager 7 09 Pa...

Page 307: ...ht Bell 09 23 Night Bell 10 24 Night Bell 11 25 Night Bell 12 26 Night Bell 13 27 Night Bell 14 28 Night Bell 15 29 Night Bell 16 30 Night Bell 17 31 Night Bell 18 32 Night Bell 19 33 Night Bell 20 34 Night Bell 21 35 Night Bell 22 36 Night Bell 23 37 Night Bell 24 38 Night Bell 25 39 Door Relay 1 40 Door Relay 2 41 Door Relay 3 42 Door Relay 4 ENTRY DESCRIPTION BAY SLT CCT SCT DIR PAGER EXT Page ...

Page 308: ...s Tenant Dial In Tie Attendant Access Night Point DND Intercept Routing For This Tenant Automatic Wake up Routing For This Tenant Personal Wake up Routing For This Tenant UCD Attendant Recording For This Tenant UCD On Hold Time Out For This Tenant DISA Day Service Routing For This Tenant Station Vacant Number Routing For This Tenant CO Line Routing Points On No Answer 300 300 300 Music Sources For...

Page 309: ...COR MAXIMUM NUMBER OF DIALED DIGITS 1 Unlimited 2 Unlimited 3 Unlimited 4 Unlimited 5 Unlimited 6 Unlimited 7 Unlimited 8 Unlimited 9 Unlimited 10 Unlimited 11 Unlimited 12 Unlimited 13 Unlimited 14 Unlimited 15 Unlimited 16 Unlimited 17 Unlimited 18 Unlimited 19 Unlimited 20 Unlimited 21 Unlimited 22 Unlimited 23 Unlimited 24 Unlimited 25 Unlimited ...

Page 310: ...UNK GROUPS R W R W none none none 17 HUNT GROUPS R W R W none none none 18 MISC SYSTEM PORTS R W R W none none none 19 CALL REROUTING TABLE R W R W none none none 20 ARS COR GRP DEFINITION R W R W none none none 21 ARS DAY ZONE DEFINITION R W R W none none none 22 ARS MODIFIED DGT TABLE R W R W none none none 23 ARS ROUTE DEFINITION R W R W none none none 24 ARS ROUTE LISTS R W R W none none none ...

Page 311: ...W R W none none none 48 VOICE NETWORKING R W R W none none none 49 VOICEMAIL OPTIONS R W R W none none none 50 MAILBOXES R W R W none none none 51 VOICEMAIL DISTRIBUTION LIS R W R W none none none 52 EMAIL R W R W none none none 53 BAY LOCATION ASSIGNMENT R W R W none none none PROFILE NUMBER 1 DTE OPTION VALUE Terminal type VIDEO TERM Language ENGLISH DTRX Echoplex DISABLED Editing DISABLED Editi...

Page 312: ... CX CXi Technician s Handbook Form 30 Device Interconnection Table 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ...

Page 313: ...Tie Trunk 5 06 E M Trunk 2 Wire or 4 Wire 6 07 RESERVED 7 08 RESERVED 8 09 RESERVED 9 10 RESERVED 10 11 RESERVED 11 12 RESERVED 12 13 RESERVED 13 14 RESERVED 14 15 RESERVED 15 16 RESERVED 16 17 RESERVED 17 18 RESERVED 18 19 RESERVED 19 20 RESERVED 20 21 RESERVED 21 22 RESERVED 22 23 RESERVED 23 24 RESERVED 24 25 RESERVED 25 EXT NUM PRINTOUT PRINTOUT TYPE GUARANTEED Printer Port SMDR Autoprint NO P...

Page 314: ...PERSET 1 02 01 1 N A 113 SUPERSET 1 02 02 1 N A 114 SUPERSET 1 02 03 1 N A 115 SUPERSET 1 02 04 1 N A 200 Station 1 13 03 N A 201 Station 1 13 04 N A 202 Station 1 13 05 N A 203 Station 1 13 06 N A 300 Hunt Group 1 N A 301 SUPERSET 1 11 01 1 N A 302 SUPERSET 1 11 02 1 N A 303 SUPERSET 1 11 03 1 N A 304 SUPERSET 1 11 04 1 N A 305 SUPERSET 1 11 05 1 N A 306 SUPERSET 1 11 06 1 N A 307 SUPERSET 1 11 0...

Page 315: ...ature Access Code N A 10 Feature Access Code N A 12 Feature Access Code N A 13 Feature Access Code N A 14 Feature Access Code N A 15 Feature Access Code N A 16 Feature Access Code N A 21 Feature Access Code N A 22 Feature Access Code N A 23 Feature Access Code N A 24 Feature Access Code N A 25 Feature Access Code N A 30 Feature Access Code N A 33 Feature Access Code N A 41 Feature Access Code N A ...

Page 316: ...p rate service limit 0 9000 24 hrs 7000 Slip rate network sync limit 0 9000 24 hrs 7 BER maintenance limit 10 n n 3 4 5 6 hour 4 BER service limit 10 n n 3 4 5 6 hour 3 Framing losses maintenance limit 0 9000 24 hrs 255 Framing losses service limit 0 9000 24 hrs 9000 RTS timer service limit exceeded 1 255 min 30 RTS timer net slip limit exceeded 1 255 min 30 RTS timer after alarm 0 300 sec 10 Term...

Page 317: ...BE ANALYZED QTY TO FOLLOW DESIGNA T TERM TYPE AND NUM COR GROUP 011 Unknown LOCAL GROUP 1 1 1 Unknown LOCAL GROUP 1 1 976 4 LOCAL GROUP 1 1 SYSTEM IP VALUE System IP Address 192 168 1 2 System Netmask 255 255 255 000 System Gateway IP 192 168 1 1 L2 Switch IP Address 192 168 1 1 Hostname sx200icp xyz com FTP Server 192 168 1 9 FTP Username ftp FTP Password DiffServ Code Point 44 upgrades 46 new in...

Page 318: ...2 1Q VLAN ID NUMERIC 1 133 802 1Q p Priority NUMERIC 6 134 DiffServ Code Point NUMERIC 44 RANGE IP 192_168_1_subnet VALUE BAY 1 Name 192_168_1_range Range Start 192 168 001 010 Range End 192 168 001 250 Protocol DHCP Clients class ID must match name NO Lease Time minimum 5 minutes 08 HOURS L2 GLOBAL CONFIGURATION VALUE Tag VLAN 1 on Trunk Port 17 Disabled IGMP Snooping Enabled Rapid Spanning Tree ...

Page 319: ...led 16 Enabled AUTO AUTO AUTO Enabled 17 Enabled AUTO AUTO AUTO Disabled ROUTER CONTROL VALUE ICMP Router Discovery Server Enabled NETWORK GATEWAY 192 168 001 001 BIT MASK 172 016 000 000 255 240 000 000 192 168 000 000 255 255 000 000 010 000 000 000 255 000 000 000 INTERNET GATEWAY VALUE WAN State Disabled WAN IP Method DHCP IP Address Subnet Mask External Default Gateway FIREWALL GLOBAL CONFIG ...

Page 320: ...back Number Auto Att Xfer to any Extn DISABLED Auto Att Xfer Restrictions Directory Voice Prompt FIRST NAME Automatic Route Select Code RESERVED Generate Account Codes in SMDR DISABLED Personal Contact Numbers DISABLED DID Server RESERVED Automatic DID Number Assignment RESERVED Synchronization of Greetings SYSTEM DAY NIGHT Open Time HH MM Sun Sat 00 00 09 00 09 00 09 00 09 00 09 00 00 00 Close Ti...

Page 321: ...ST Y 10 15 109 EXTEN 109 SYST Y 10 15 110 EXTEN 110 SYST Y 10 15 111 EXTEN 111 SYST Y 10 15 112 EXTEN 112 SYST Y 10 15 113 EXTEN 113 SYST Y 10 15 114 EXTEN 114 SYST Y 10 15 115 EXTEN 115 SYST Y 10 15 116 EXTEN 116 SYST Y 10 15 117 EXTEN 117 SYST Y 10 15 118 EXTEN 118 SYST Y 10 15 119 EXTEN 119 SYST Y 10 15 999 ADMIN MBOX NOTIFICATION NUMBER NOTIF TYP N SCHED U ACC RESERVED 0 EXTENSION OFF N 100 EX...

Page 322: ...N OFF N 115 EXTENSION OFF N 116 EXTENSION OFF N 117 EXTENSION OFF N 118 EXTENSION OFF N 119 EXTENSION OFF N 999 MBOX FWD EMAIL ADDRESS FOR SMTP FORWARD OF VOICEMAIL 0 NO 100 NO 101 NO 102 NO 103 NO 104 NO 105 NO 106 NO 107 NO 108 NO 109 NO 110 NO 111 NO 112 NO 113 NO 114 NO 115 NO 116 NO 117 NO 118 NO 119 NO MBOX NOTIFICATION NUMBER NOTIF TYP N SCHED U ACC RESERVED Page 2 of 2 ...

Page 323: ...S SMTP SERVER 000 000 000 000 E911 E911 E911 Alarms Alarms Alarms Logs BAY IP BAY CIM 1 CIM 2 MMC 1 xxx MMC 2 xxx PHANTOM 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 EXT NUMBER DEFINED CALLING PARTY NUMBER 100 SUPERSET 101 SUPERSET 102 SUPERSET 103 SUPERSET 104 SUPERSET 105 SUPERSET 106 SUPERSET 107 SUPERSET Page 1 of 2 ...

Page 324: ...tion 203 Station 301 SUPERSET 302 SUPERSET 303 SUPERSET 304 SUPERSET 305 SUPERSET 306 SUPERSET 307 SUPERSET 308 SUPERSET 309 SUPERSET 310 SUPERSET 311 SUPERSET 312 SUPERSET 313 SUPERSET 314 SUPERSET 315 SUPERSET 316 SUPERSET 317 SUPERSET 318 SUPERSET 319 SUPERSET 320 SUPERSET 321 SUPERSET 322 SUPERSET 323 SUPERSET 324 SUPERSET EXT NUMBER DEFINED CALLING PARTY NUMBER Page 2 of 2 ...

Page 325: ...317 Default Database Values Form 55 Incoming Digits INCOMING DIGITS DID PREFIX DAY N1 N2 TENANT ...

Page 326: ...318 SX 200 ICP CX CXi Technician s Handbook ...

Page 327: ...Appendix B Part Numbers ...

Page 328: ...320 SX 200 ICP CX CXi Technician s Handbook ...

Page 329: ...Main Board Version 2 50004870 Rel 3 0 and higher Analog Main Board Version 3 56008157 Use AOB v2 or higher Analog Option Board Version 1 50004401 Use AOB v1 only Analog Option Board Version 2 50004871 Rel 3 0 and higher Note The AMB and AOB must be compatible See Install the Analog Option Board AOB on page 32 The AOB version 2 kit includes a new power cable Note AMB version 3 has an extra connecto...

Page 330: ... for 5215 IP and 5220 IP Phones 50000690 48V Power Brick for 5200 series IP Phones 50002070 PowerDsine 24PT In line Power Unit or 5200 series IP Phones PD 6024 AC CompactFlash Memory Interface MMC 50003727 System Hard Drive 50004151 Unformatted CompactFlash 256MB 50004154 CompactFlash 512 MB 57008923 Table 50 Hardware Options Spares and FRUs Description Part Number Notes ...

Page 331: ...dant 9109 532 001 NA Centralized Voice Mail Attendant S W 9109 532 006 NA CLASS Sets 9109 532 022 NA Compression Resources 2 54000925 Compression Resources 8 54000890 DID Server Application 54002761 Email SMTP Client 54000931 Fax Tone Detect 9109 532 010 NA Feature Level 6 54001230 Guest Suites 54000131 Hospitality 54001134 Internet Gateway 54001231 IP Network Channel 12 54001152 IP Network Channe...

Page 332: ...e Mail Bilingual Prompts 54000950 Voice Mail Box 1 54000921 Voice Mail Boxes 4 54000922 Voice Mail Personal Contacts 54000951 Voice Mail PMS 54000930 Your Assistant Starter Kit 54001761 Software and single user license Your Assistant Upgrade Kit 54002200 Single user Your Assistant Lite 54002202 Single user Your Assistant Softphone 54002201 Single user Table 53 Documentation Description Part Number...

Page 333: ...k Gray 5340 IP Phone 50005071 Dual Port Dark Gray 5412 PKM 50002821 PKM Kit 12 Key Dark Gray with SIM module 5412 PKM 50002822 PKM FRU 12 Key Dark Gray 5448 PKM 50002823 PKM Kit 48 Key Dark Gray with SIM module 5448 PKM 50002824 PKM FRU 48 Key Dark Gray 5422 PKM Interface Module 50002825 Mitel 5303 Conference Phone 50001900 Black Mitel 5303 Conference Phone 50001903 Silver Mitel 5310 5310R Remote ...

Page 334: ...rence Side Control 5220 5224 50004461 or 5310 IP Conference Unit Module for 5330 5340 50005321 Mitel 5310 IP Conference Unit Side Control for 5220 5224 50004461 For use on 5220 IP Phone Used to connect 5310 IP Conference Saucer to 5220 IP Phone Supports 5310 IP Conference Saucer Silver 50004460 5310 IP Conference Saucer Dark Grey 50004459 24VDC Power Adapter required to power 5310 IP Conference Si...

Page 335: ...ries Dual Mode phones Mitel Wireless LAN WLAN Phone Stand 51009840 Wireless phone stand with WiFi technology built in 50001754 5485 IP Paging Unit Plantronics Headsets See the Plantronics web site for available headsets Note Mitel 5207 IP Phones DO NOT support the direct connection of a headset Use of a headset with this phone requires a Plantronics M12 Vista Universal Amplifier The amplifier plug...

Page 336: ...328 SX 200 ICP CX CXi Technician s Handbook ...

Page 337: ...Appendix C System Cabling ...

Page 338: ...330 SX 200 ICP CX CXi Technician s Handbook ...

Page 339: ...p Ring 33 8 R G G R ONS Tip Ring ONS Tip Ring 34 9 R BR BR R ONS Tip Ring ONS Tip Ring 35 10 R S S R ONS Tip Ring ONS Tip Ring 36 11 BK BL BL BK ONS Tip Ring ONS Tip Ring 37 12 BK O O BK ONS Tip Ring ONS Tip Ring 38 13 BK G G BK ONS Tip Ring NC 39 14 BK BR BR BK ONS Tip Ring NC 40 15 BK S S BK ONS Tip Ring NC 41 16 Y BL BL Y ONS Tip Ring NC 42 17 Y O O Y NC NC 43 18 Y G G Y NC NC 44 19 Y BR BR Y N...

Page 340: ...Board Pinouts Port Bay Slot Circuit Pins Signal Music on Hold 1 13 29 1 1 Common 2 MOH IN 1 3 MOH IN 2 Pager Relay 1 13 30 2 1 Normally closed 2 Common 3 Ring 4 Tip 5 Normally open 6 Generic Relay 1 Generic Relay 2 1 13 30 3 1 13 30 4 see Note 3 1 Relay 2 normally closed 2 Relay 2 common 3 Relay 1 Common 4 Relay 1 Normally open Page 1 of 2 ...

Page 341: ...signal pins IN 1 and IN 2 connect to the left and right channels of a 3 5 mm stereo jack 2 LS CLASS trunks at locations 1 13 7 and 1 13 8 are the System Fail Transfer trunks They connect to ONS phones located at 1 13 3 and 1 13 4 respectively 3 PLID 1 13 30 4 is programmed for Night Bell use in the default database Table 58 Analog Option Board Pinouts Port Bay Slot Circuit Pins Signal Pager Relay ...

Page 342: ...Tip ONS 3 1 13 21 3 4 Ring Tip ONS 4 1 13 22 3 4 Ring Tip LS 1 See Note 1 13 13 3 4 Ring Tip LS 2 See Note 1 13 14 3 4 Ring Tip LS 3 1 13 15 3 4 Ring Tip LS4 1 13 16 3 4 Ring Tip LS 5 1 13 17 3 4 Ring Tip LS 6 1 13 18 3 4 Ring Tip Note LS CLASS trunks at locations 1 13 13 and 1 13 14 are the System Fail Transfer trunks They connect to ONS phones located at 1 13 19 and 1 13 20 respectively Table 58...

Page 343: ...Appendix D Folio Views E Docs Tips ...

Page 344: ...336 SX 200 ICP CX Technician s Handbook ...

Page 345: ...formation quickly and easily Once you ve found the information that you need you can read it online print sections or export segments to word processing files How do I print a procedure from the infobase 1 In the Table of Contents select the check box of the section that you want to print 2 On the File menu click Print 3 Click the Print Document tab 4 Click Section 5 Click OK CAUTION Do not click ...

Page 346: ...menu click Export 3 In the Save In list select the save location 4 In the File name box type a name 5 In the Save as type list select a file type 6 In the Export Range list select Checked Branches 7 Click Export How do I search the entire infobase 1 Click Advanced Query 2 In the Query For box type your search criteria 3 Click OK To view the next hit click Next Hit To view the previous hit click Pr...

Page 347: ... Contents select the check box of the section that you want to search 2 Click Advanced Query 3 In the Query For box type your search criteria 4 Ensure that the Checked branches check box is selected 5 Click OK To view the next hit click Next Hit to view the previous hit click Previous Hit ...

Page 348: ...340 SX 200 ICP CX Technician s Handbook ...

Page 349: ...85 CDE database 185 creating directories 185 DHCP server data 185 performing 185 voice mail 185 when to back up 185 Basic controller 23 Basic maintenance commands 200 Basic PC networking 137 152 Basic troubleshooting 213 Blank database 187 Browser requirements 25 Business Package 8 C Cables required 25 Call Forward programming External 128 Card configuration displaying 199 CDE forms checklist 256 ...

Page 350: ...6 LEDs 217 maintenance port 197 optional hardware 23 29 Quad CIM 38 rack mounting 52 rear panel 22 remote upgrade 191 removing top cover 30 Stratum 3 Clock 23 47 184 Stratum 4 Clock 23 36 system hard drive 39 system identity 199 system reset 180 T1 E1 Combo Module 23 36 184 Telnet connection 71 wall mounting 51 Web Interface connection 72 COS options Hotel Motel 121 PRI 102 Record a Call 87 Cover ...

Page 351: ...g Folio Views sections 338 Extension number four digits 187 External Call Forward programming 128 F FAC See Feature Access Codes Feature Access Codes Phonebook 93 Send Message 87 Features Phonebook 93 programming phone features 76 Record a Call 87 Firewall programming 168 Folio Views about 338 exporting sections 338 printing sections 337 searching 338 Forms checklist 256 database backup 185 defaul...

Page 352: ...log Option Card 32 APC 42 APC hard drive 45 ASU II 53 before you start 19 checklist 24 DSP Module 35 FTP server 65 handling PCB cards 29 179 IP Phones 57 Music on Hold 61 ONS CLASS phones and lines 59 overview 27 paging door phone dooropener 61 phones and lines 57 PKM 60 Quad CIM 38 quick installation 19 quick installation tool 57 requirements 24 setting up a customer LAN 19 Stratum 3 Clock 47 Str...

Page 353: ...tware on CompactFlash card 48 Local Area Network See LAN Logging in 198 Logging out 199 Logs 209 commands 200 emailing 209 maintenance logs 206 Loop start line trunk troubleshooting 224 Loss levels measuring on LS lines 194 LS Measurement Tool 194 LS CLASS phones and lines 59 M Mailboxes naming 93 Maintenance backups 185 checking the system 178 Diagnostic Function commands 207 displaying card conf...

Page 354: ...PC networking 137 152 checklist 240 configuration questions 139 configuring Windows 2000 DHCP server 147 149 connecting computer to controller 70 helpful websites 6 IP PBXs 171 line requirements 25 one DHCP server for multiple VLANS 146 one DHCP server for two VLANs 144 one DHCP server per VLAN 141 requirements 26 router on a stick 146 setting up FTP server 65 Telnet connection to controller 71 Te...

Page 355: ...ge format 233 programming interface 117 testing PBX interface 235 troubleshooting 232 PoE See Power over Ethernet Port expansion 55 Ports connecting computer to controller 70 controller 21 LS CLASS 59 maintenance port 197 ONS CLASS 59 programming printer ports 94 serial port converter 117 used by controller 73 Power LED meaning 213 239 powering up system 179 Power Fail Transfer 59 Power over Ether...

Page 356: ... 52 RAD assign greetings to ports 86 enabling 85 message length timer 86 naming hunt groups 86 programming 85 record greetings 85 Radio See Music on Hold Range programming deleting 97 dial in trunks 108 non dial in trunks 106 Record a Call assigning voice mail ports 87 COS options 87 Feature Access Code 87 programming 87 Record RAD greetings 85 Recorded Announcement Device See RAD Registered user ...

Page 357: ... 3 Clock 23 installing 47 replacing 184 Stratum 4 Clock 23 installing 36 Stud grounding 28 Subattendant set deleting 97 Subscription service 191 SX 200 ICP See System Symbols meaning of 7 System about the system 8 backups 185 checking 178 checking LEDs 217 commands 200 configuration 8 23 controller 28 default database configuration 15 displaying card configuration 199 forms default database values...

Page 358: ...5 voice mail operation 92 Tips maintenance 209 Tools installation 24 running quick installation tool 57 troubleshooting 214 Trap files 209 backing up to FTP 209 backing up using Kermit 208 Troubleshooting about advanced troubleshooting 239 about basic troubleshooting 213 analog trunks 222 checking LEDs 217 general steps 216 Hotel Motel 232 IP phone connectivity 242 IP phone registration 243 IP tru...

Page 359: ...lbox 88 assigning ports to hunt groups 86 assigning RAC ports 87 backups 185 default database configuration 15 default passcodes 88 passcodes 88 Phonebook hunt group 93 programming 82 System Administrator s mailbox menu 90 testing operation 92 troubleshooting 230 Voice station programming 98 Voice only network implementing 156 Voice only system 3 W Wall mounting controller 51 WAN interface program...

Page 360: ... Trademark of Mitel Networks Corporation Copyright 2006 Corporation All rights reserved Mitel Networks ...

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