Mitsubishi Electric GM-SHY, Instruction Manual

15.

Contact us 

When you contact us, let us know the following items 

(1)

SERIAL

No

．

(2)

Model 

number                             

(3)

Output 

(4)

Reduction ratio or speed 

(5)

Part name(see the construction) 

(6)

Quantity 

(7)

Desired delivery date 

「

Warranty

」

1

．

Warranty term and scope of warranty 

When failure by the responsibility by the side of our company occurs for a product during the term of a warranty, our company will fix a 

product gratuitously through the store or the service company of our company which purchased. However, when the business trip repair to 

overseas from domestic is required, or when the business trip repair to the remote place according to a detached island and this is required, I 

do the cost price which engineer dispatch takes as onerousness. 

【

Warranty term

】

The warranty term for the product shall be 18 months after the date of delivery or 12 month from the product starting operation, whether be 

shorter. Moreover, the term of warranty of a repair products does not become long more than the term of warranty before repair. 

【

Scope of warranty

】

(1)Inspection 

Please inspect your product by yourself. Our service personal, however, can inspect your product at your request with change to you. If a 

problem is detected by the inspection ,we will discuss with you to determine whether we are responsible for the problem. If we are 

responsible for the problem, we will repair your product free of charge. 

(2)Repair 

In the following cades (

①，②，③，④

,

⑤

,

⑥

,

⑦

,

⑧

 and 

⑨

),we will charge the repair expense, parts replacement expense, and traveling 

expense to you. In the other cases, we will repair your product free of charge. 

①

The problem is caused due to inappropriate storage or handling of your product, carelessness, negligence , or operation in inappropriate 

facility or with inappropriate machine, etc 

②

The problem is caused because you have modified our product without our approval. 

③

The problem is caused because you have used lubricating oil other than recommendation of our products. 

④

The problem is caused because periodical inspection is not performed 

⑤

The problem is caused because you have used our product while ignoring the product specifications. 

⑥

The problem is caused because you have used accepted that the consumable parts (Bearing, oil seal, etc.) specified as the instructions 

manual etc. even if it was a normal operating condition were able to protect when performed maintenance and inspection normally. 

⑦

The problem is caused because natural disasters, such as an external factor by inevitability, such as a fire and unusual voltage, and an 

earthquake, thunder, and storm and flood damages. 

⑧

The problem is caused because the reason which was not able to be foreseen with the level of the technology at the time of our company 

shipment. 

⑨

Other cases where you are responsible for the problem 

2

．

Exclusion 

Even if a problem of our product causes damage of other manufacturers’ machine, etc., we will not compensate any loss caused by the 

problem of our product or damaged other manufacturers’ machines (loss of your company or your customer), even in the warranty period 

Since it may change without a notice, please give beforehand the specification indicated to a catalog, an instructions manual, or technical data 

every knowledge. 

3

．

Repair after stopping production 

Even if production of the same model is stopped, we will repair your product for 7 years from the date of production stoppage. 

However, the parts manufactured by casting and mold have a case where allowed to consider it as the alternative parts which have the same 

function. 

The product supply after production stoppage cannot respond including spare parts. 

4. Change of Product specifications 

Specifications listed in our catalogs, manuals or technical documents may be changed without notice. 

5. Application and use of the Product 

(1) For the use of the product, its applications should be those that may not result in a serious damage even if any failure or malfunction 

occurs in the product, and a backup or fail-safe function should operate on an external system to the product when any failure or 

malfunction occurs. 

(2)The product is designed and manufactured as a general purpose product for use at general industries. Therefore, applications 

substantially influential on the public interest for such as atomic power plants and other power plants of electric power companies, 

and also which require a special quality assurance system, including applications for railway companies and government or public 

offices are not recommended, and we assume no responsibility for any failure caused by these applications when used. In addition, 

applications which may be substantially influential to human lives or properties for such as airlines, medical treatments, railway 

service, incineration and fuel systems, man-operated material handling equipment, entertainment machines, safety machines, etc. are 

not recommended, and we assume no responsibility for any failure caused by these applications when used. We will review the 

acceptability of the abovementioned applications, if you agree not to require a specific quality for a specific application. Please 

contact us for consultation. 

（

See

the nameplate

）

－ 17 －