166
16 TROUBLESHOOTING
16.8 Information Required for Inquiries
16.8
Information Required for Inquiries
When the troubleshooting cannot solve the problem, or a board failure occurs, please consult your local Mitsubishi
representative.
Inform the following conditions and situations when inquiring the problems.
Product information
Failure content
Item
Condition/Situation
Reference
Product version
Board
Model: Q80BD-J71GF11-T2/Q81BD-J71GF11-T2
Rating plate: _____ __________-_
Product information: _____ __________-_
Page 222 Checking Serial
Number and Function Version
Utility
Model: SW1DNC-CCIEF-( )
Version: _.__ _
Personal computer
Personal computer
name
Manufacturer:
Personal computer name:
CPU
(Example: Intel
Core
2 Duo Processor 3GHz)
Memory size
OS
(Example: Windows XP Professional)
Other option boards
Existence
(If exists, type, the number of boards and so on)
Situation checked with disconnecting other option boards
Item
Condition/Situation
Failure description
(Example: The RUN LED does not turn ON even though the computer is started.)
Occurrence frequency
Occurrence condition
If the failure occurs only in the specific case, inform the occurrence condition noticed.
Troubleshooting result
Inform the following descriptions.
The result of troubleshooting performed
The situation when checking with other boards or computers.
(Example: Event ID 295 "The Board WDT error had occurred." is displayed on the event viewer when the personal computer is
started. It also occurs when mounting the problem board with another computer. Other boards mounted with the computer work
properly.)
Summary of Contents for MELSEC Q80BD-J71GF11-T2
Page 2: ......
Page 6: ...4 Disposal Precautions CAUTION When disposing of this product treat it as industrial waste ...
Page 118: ...116 12 MONITORING MEMO ...
Page 140: ...138 14 MELSEC DATA LINK LIBRARY MEMO ...
Page 142: ...140 15 PROGRAMMING 15 1 Precautions on Programming MEMO ...
Page 243: ...241 I U Utility 83 ...
Page 247: ......