Micro-Ion
®
Module Instruction Manual - 356007-GP
59
In
stallation
O
per
a
tion
Maintenance
Before You
Begin
Chapter 4
Maintenance
4.1
Customer Service
Some minor difficulties are readily corrected in the field. If the product must
be returned to the factory for service, request a Return Material
Authorization (RMA) from MKS, which can be completed at
https://www.mksinst.com/service/servicehome.aspx
. Do not return
products without first obtaining an RMA. In most cases a hazardous
materials disclosure form is required. The MKS Customer Service
Representative will advise you if the hazardous materials document is
required.
When returning products to MKS, be sure to package the products to
prevent shipping damage. Shipping damage on returned products as a result
of inadequate packaging is the Buyer's responsibility.
For Customer Service / Technical Support:
MKS Pressure and Vacuum Measurement Solutions
MKS Instruments, Inc.
6450 Dry Creek Parkway
Longmont, Colorado 80503 USA
Tel: 303-652-4400
Fax: 303-652-2844
Email: mks@mksinst.com
MKS Corporate Headquarters
MKS Instruments, Inc.
2 Tech Drive, Suite 201
Andover, MA 01810 USA
Tel: 978-645-5500
Fax: 978-557-5100
Email: mks@mksinst.com
Damage Requiring
Service
Shut off power to the module
and refer servicing to qualified service
personnel under the following conditions:
• The product has been exposed to rain or water.
• The product does not operate normally, even if you have followed the
operation instructions. Operate only those controls that are covered in
the instruction manual.
• The product has been dropped or the module enclosure has been
damaged.
• The product exhibits a distinct change in performance.
If the module requires repair:
• See Section 4.5 Returning a Micro-Ion Module for Service on page 66
• Phone
1-303-652-4400
or email mks@mksinst.com.
Summary of Contents for 356 Micro-Ion Plus Series
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