36
37
ENGLISH
ENGLISH
6.4 TROUBLESHOOTING
PROBLEMS
CAUSES
SOLUTIONS
The satellite dish cannot be
opened
-No power supply to the satellite
dish
-An obstacle is on the satellite dish
-The vehicle is moving or engine
is on
-Loose or broken connection
-Check the power supply & fuse
-Switch the control panel on
- Remove the obstacle
- Stop the vehicle and turn of
- Check the connections
Error: satellite not found
- Obstacles in front of the satellite
dish (trees, metal walls, buildings,
etc.) prevent the reception of the
signal.
- The connection from the box to
the LNB is loose
- You are outside or at the extreme
limits of the satellite footprint
- Move the vehicle away from
anything that prevents satel
-
lite reception and make sure
that the South is free from ob-
stacles
- tighten the connectors and try
again
- Make sure that you have fol
-
lowed the instructions in para-
graph 4.7; otherwise wait until
you arrive in a more central
area
Error: rotation maximum
stress
- there are obstacles in the area of
action of the satellite dish (trees,
ice or snow)
- remove the obstacles that pre-
vent rotation
Error: elevation maximum
stress
- there are obstacles in the area of
action of the satellite dish (trees,
ice or snow)
- Remove the obstacles which
are causing the obstruction .
Rotation error
- the rotation motor does not work
- check the connections of the
grey cable to the box from the
satellite dish to the external
unit position
Elevation error
- the elevation motor does not
work
- check the connections of the
grey cable to the box from the
satellite dish to the external
unit position
Error: insufficient
power supply
- the battery is too low and cannot
ensure the correct operation of
the system
- charge the battery
Error: unstable
power supply
- faulty battery or presence of non
stabilised power supply
Turn of any current generators
or have the battery checked
The satellite dish
loses the signal
- slow connections
- strong storm or wind
- check and tighten the F con
-
nections of the box, satellite
dish and decoder
- wait until the storm or wind
cease
RF cable error
broken or disconnected satellite
cable
- check the connection
- check the supply voltage
- check the LNB
6.4 Troubleshooting
19
GB
6
6.5 WARRANTY CERTIFICATE:
MobileTV SAS
5 Rue Georges Guynemer
67120 Altorf
France
WARRANTY CERTIFICATE :
NAME
SURNAME
ADDRESS
TOWN’
ZIP CODE
PROVINCE
TELEPHONE
E–MAIL
Date of purchase
........................................
Retailer’s stamp
20
GB
6
ALPHATRONICS GMBH
Breitengraserstr. 6
90482 Nürnberg DE
