MobileHelp CBS4-01, User Manual

Page 1: ...Mobile Medical Alert Systems MobileHelp Complete User Guide ...

Page 2: ... User Guide includes information covering the 3 most popular MobileHelp Systems Note Remember to always carry the Mobile Device with you when going outside of your home 3 most popular MobileHelp Systems 3 most popular MobileHelp Systems Cellular DUO System Cellular Classic System Solo System ...

Page 3: ...omatic Fall Detect system you will receive the Fall Button and your choice of wrist button or neck pendant You will also receive an additional manual for the Fall Button Automatic Fall Detect pendant Cellular Base Station Mobile Device Mobile Case Power Cord Neck Pendant Wrist Button Cradle Charger Fall Button Wall Button PRESS for HELP ...

Page 4: ...ected the optional Fall Button Automatic Fall Detect system you will receive the Fall Button and your choice of wrist button or neck pendant You will also receive an additional manual for the Fall Button Automatic Fall Detect pendant Cellular Base Station Neck Pendant Wrist Button Fall Button Wall Button PRESS for HELP ...

Page 5: ...ton Automatic Fall Detect system you will receive the Fall Button and your choice of wrist button or neck pendant You will also receive an additional manual for the Fall Button Automatic Fall Detect pendant Mobile Device Mobile Case Power Cord Neck Pendant Wrist Button Cradle Charger Fall Button Wall Button PRESS for HELP ...

Page 6: ... choosing MobileHelp s Medical Alert System and we welcome you to the MobileHelp family Congratulations on making a smart choice If you have any questions during the setup process please call our support team at 1 877 827 6207 and select the Technical Support option See last page for hours of operation Figure 1 ...

Page 7: ...e User Guide 7 Cellular Base Station Features Front Figure 2 Emergency Button Speaker Microphone Test Button Date Time ON OFF Switch Back Volume Signal Strength Indicator Temperature Battery Charge Indicator Reset Button ...

Page 8: ...t 1 877 827 6207 8 Mobile Device System Features Emergency Help Button Low Battery Indicator red GPS Indicator yellow Cellular Indicator green USB Charging Port ON OFF Button Speaker Microphone Emergency Light red ring Figure 3 ...

Page 9: ...MobileHelp Complete User Guide 9 Wearable Features LED Light LED Light Technical Support Use Only Emergency Help Button Pendant Wristband Fall Button optional accessory ...

Page 10: ... kitchen area Place it near an electrical outlet Do not place any object in front of the Base Station Do not place near any appliances that make noise Step 2 Plug in the Power Cord Please refer to figure 4 Plug the power cord that is attached to the back of the Base Station into an electrical outlet that is not controlled by a light switch To avoid accidentally turning off the Base Station DO NOT ...

Page 11: ...s connected to the cellular network by checking for the signal strength bars on the Display screen You can use the volume control buttons on the front of the unit at the bottom of the display screen indicated by the or the sign to adjust if the voice is too loud or too soft Within a few minutes of turning on the system the Cellular Base Station will obtain the date and time from the cellular netwo...

Page 12: ...r home where it can be easily accessible Place your Mobile Device s cradle charger near an electrical outlet Step 2 Connect the Cradle Charger Please refer to figure 7 Plug the power cord into the slot on the back of the Cradle Charger making sure that the narrow side is on the bottom Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch ...

Page 13: ...p Complete User Guide 13 Figure 7 WARNING To prevent electrical shock please keep the system away from wet locations AVERTISSEMENT Pour éviter le choc électrique SVP tenir le système éloigné des endroits humides ...

Page 14: ... have placed the Mobile Device correctly in the charger The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network The red battery light will come on indicating that the device still needs charging When the device is fully charged the red light will turn off It will take about 3 hours for the device to be fully charged...

Page 15: ...tion 2 Simply place Mobile Device in the cradle charger assuming the cradle charger is plugged in All the lights will turn on and the green light will start blinking This indicates the Mobile Device was successfully turned on To turn off your Mobile Device Press the ON OFF button and hold for approximately two seconds All the lights will turn off This indicates your Mobile Device was successfully ...

Page 16: ... on your Cellular Base Station to conduct a test without placing a call to the Emergency Response Center by following these steps Press and hold the TEST button on Base Station until it illuminates green You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant Press the Neck Pendant or Wrist Button The Base Station will announce Test call ...

Page 17: ...til it illuminates green You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant Press the Neck Pendant or Wrist Button The Base Station will announce Test call sent to emergency response center If your test was successful you will hear thank you for testing your device from the Base Station speaker If your test was not successful the Bas...

Page 18: ...Base Station is correctly plugged into an electrical outlet The battery needs charging Low Battery Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup The emergency call is initiated Call in progress Alarm is being sent to the Emergency Response Center Call connected Please stand by for operator Respond to the emergency operator s call over t...

Page 19: ...red in the MobileHelp Connect web portal The Base Station will make the announcement once a minute for 30 minutes or until reset button is pressed If you press the reset button the reminder will be recorded as accepted If you do not press the reset button within 30 minutes the reminder will be recorded as ignored For complete instructions for Medication Reminders please log in to MobileHelp Connec...

Page 20: ...ou are okay Please state clearly to the operator that THIS IS A TEST If you do not explain to the operator that you are testing your unit EMS will be contacted Test your Solo System using a Help Button Please refer to figure 6 Press your Neck Pendant or Wrist Button firmly once and you will see the button s red light indicator flash once indicating a signal was sent to the Mobile Device The red ri...

Page 21: ...le Device version An emergency operator will communicate with you through the Mobile Device and ask you if you are okay Please state clearly to the operator that THIS IS A TEST If you do not explain to the operator that you are testing your unit emergency help will be contacted If your help button is not working properly or if the light is blinking rapidly Please call customer support at 1 877 827...

Page 22: ...s low please connect to a power source Note There may be situations where the voice prompts don t complete the entire phrase when another voice event occurs In this instance the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD3 01 FGS MD3 3G 01 Internal 3 7 ...

Page 23: ...ou may press and hold the button on the Fall Button for 5 seconds to cancel the signal Fall alarm is canceled Alarm Canceled 20 second window for cancellation has ended Fall Detected Contacting Emergency Response Center The signal will then be sent to the monitoring center and an operator will call your Mobile Device and or the Base Station to assess your situation and dispatch the appropriate hel...

Page 24: ... accessory that is not intended for use with this system Test your system once a month Do not block the Base Station s microphone This will affect your ability to communicate with the emergency response center During a power outage the Base Station s battery backup will last up to 30 hours after it has been charged for 3 hours The wrist button and or neck pendant are designed to work at an approxi...

Page 25: ...n Button are waterproof and can be taken with you in the shower Do not put the neck pendant or wrist button through the clothes washer or dryer or attempt to dry your button out in the microwave or oven WARNING Strangulation and choking Hazard The neck pendant button lanyard has been de signed to break away when tugged however the user can still suffer serious per sonal injury or death if the cord...

Page 26: ... If you are unable to speak or be heard we will assume it is an emergency and contact the authorities on your behalf as well as notify your personal contacts listed on your profile If I accidentally set off the alarm what do I do If you accidentally set off the alarm let the alarm go through then simply inform the emergency operator that this is a false alarm The operator will disconnect and no fu...

Page 27: ...to work at an approximate range of 600 feet from the Base Station depending on the size and construction of your home What happens if I push my help button but cannot get to the Base Station If you push your help button stay where you are An emergency operator will communicate with you through your Base Station or Mobile Device Why is the emergency operator having trouble understanding me The micr...

Page 28: ... option Is the Mobile Device waterproof No however your help buttons neck pendant and wrist button are waterproof and can be taken with you in the shower What if I move to a different home or my personal information has changed Please contact Customer Support at 1 877 827 6207 any time there are any changes to your personal information including changes to your address and phone number Just give u...

Page 29: ...bile Device Car Charger if you purchased this additional accessory Power Cord and Charger How do I prepare my device for air travel Your Mobile Device will need to be turned OFF Simply hold the on off button for approximately two seconds until all the lights are turned OFF Is the lanyard adjustable There are fixed length magnetic lanyards and adjustable length lanyards Adjustable lanyard There are...

Page 30: ...l free to use any one of your personal chains or necklaces However the risk of choking may increase if you do not use the lanyard provided by MobileHelp Can I replace the wrist button band Yes you may replace the wrist button band with a standard watch band of your choice Can I speak into my help button No you can communicate with the monitoring center through your Base Station and or Mobile Devic...

Page 31: ...metics and veterinary products in the United States FCC Statement Product Base Pendant Watch FCC ID PXTWBS 01 VDQIGP 01 VDQIGP 02 FCC ID PXTIGM 02 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS3 01 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS4 01 VDQIGP 01 VDQIGP 02 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and ...

Page 32: ...on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 15 21 You are cautioned t...

Page 33: ...nt non contrôlé Cet équipement doit être installé et utilisé à une distance minimum de 20 cm entre le radiateur et votre corps Cet émetteur ne doit pas être co localisées ou opérant en conjonction avec une autre antenne ou transmetteur This device complies with Industry Canada license exempt RSS standard s Operation is subject to the followingtwo conditions 1 this device may not cause interference...

Page 34: ...PWS 02 Internal 3 VDC 230 mAh IGPWC 01 115 V 5 VDC 1000 mA IGMCA 01 12 V 5 VDC 1000 mA MCC 02 115 VAC 5 VDC 1000 mA IGP 02 Internal 3 VDC 230 mAh IGPWS 02B Internal 3 VDC 230 mAh IGPWS 02W Internal 3 VDC 230 mAh WMP 01 Internal 3 VDC 230 mAh CBS2 01 115 V 115 V 5 VDC 3000 mA 5 VDC 3000 mA CBS2 01 CBS4 01 CBS4 01 Battery Backup Battery Backup 4 2 VDC 4 2 VDC 3000 mA MD3 01 Internal 3 7 VDC 930 mAh ...

Page 35: ... wireless network YELLOW Blinking Indicates device is communicating to the GPS satellite RED Blinking slowly off charger Battery is low you have about one hour of battery left On while charging Battery is charging Off while charging Battery is fully charged EMERGENCY LIGHT On Indicates you successfully pushed your button and sent an alert to the monitoring center All lights off Device is turned of...

Page 36: ...rgency Support Available 24 7 via MobileHelp System Technical Support phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email support mobilehelp com Customer Service phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email cs mobilehelp com Copyright 2016 MobileHelp an Integrity Tracking LLC Company All...