MobileHelp Customer Service 1-877-827-6207
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MHP8003-359B
We recommend that you purchase a MobileHelp “lock box” to safely store your
house key. Your lock box code will be stored on your account and given to emergency
personnel in order to gain entry to your home without causing damage. If you have
your own lock box (not purchased from MobileHelp), please call MobileHelp Customer
Service at 1-877-827-6207 to ensure your code is noted on your account.
How far away from the Base Station will my help buttons work?
Your help buttons are designed to work at an approximate range of 600 feet from the
Base Station, depending on the size and construction of your home.
What happens if I push my help button but cannot get to the Base Station?
What happens if I push my help button but cannot get to the Base Station? If you push your
help button, stay where you are. An Emergency Operator will attempt to communicate with
you through your Base Station. If you are not heard, we will assume it is an emergency and
notify Emergency Response on your behalf.
Why is the emergency operator having trouble understanding me?
The microphone on the Base Station is very sensitive and will pick up surrounding noises
from your television, radio, wind from ceiling fans, and the like. To increase the quality of
the call, look for a quieter area to set up your Base Station.
