MobileHelp CBS5-01, User Manual

Page 1: ...MobileHelp Complete User Guide MHP8003 359B Help at the touch of a button Mobile Medical Alert Systems Cellular Base Station Gen 5 0 ...

Page 2: ...MobileHelp Customer Service 1 877 827 6207 2 MHP8003 359B MobileHelp Complete User Guide This MobileHelp User Guide includes information covering the following MobileHelp System Classic LT System ...

Page 3: ...c LT System What s In the Box Optional Accessories The Fall Button and Wall button are optional and at an additional cost The Fall Button has a separate user guide Neck Pendant OR Wrist Button Fall Button Wall Button PRESS for HELP Cellular Base Station ...

Page 4: ...k you for choosing a MobileHelp Medical Alert System and welcome you to the MobileHelp family Congratulations on making a smart choice If you have any questions during the setup process please call our support team at 1 877 827 6207 and select the Technical Support option See last page for hours of operation Figure 1 ...

Page 5: ...e 5 MHP8003 359B Cellular Base Station Features Figure 2 7 Cellular Base Station Features Front Emergency Button Speaker Microphone Test Icon ON OFF Switch Back Volume Signal Strength Indicator Battery Charge Indicator Reset Button ...

Page 6: ...Wristband Fall Button optional accessory Fall Button does not detect 100 of falls If able users should always push their help button when they need assistance Fall Button is not intended to replace a caregiver for users dealing with serious health issues Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls ...

Page 7: ...g room family room or kitchen area Place it near an electrical outlet Do not place any object in front of the Base Station Do not place near any appliances that make noise Step 2 Plug in the Power Cord Please refer to figure 4 Plug the power cord that is attached to the back of the Base Station into an electrical outlet To avoid accidentally turning off the Base Station DO NOT plug it into an elec...

Page 8: ...0 seconds Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the display screen You can use the volume control icons on the front of the unit at the bottom of the display screen by tapping the or the sign to adjust if the voice is too loud or too soft Figure 6 Figure 5 ON OFF Switch Model Number CBS5 01 Manufactured For MobileHelp 33431 Mad...

Page 9: ...test this will take approximately 6 seconds You will hear an announcement over the Base Station that will instruct you to press the Emergency button or Pendant Press the Neck Pendant or Wrist Button The Base Station will announce test call sent to Emergency Response Center If your test was successful you will hear thank your for testing your device from the Base Station speaker If your test was no...

Page 10: ...t the Base Station is correctly plugged into an electrical outlet The battery needs charging Low Battery Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup The emergency call is initiated Call in progress Alarm is being sent to the Emergency Response Center Call connected Please stand by for operator Respond to the Emergency Operator s call ...

Page 11: ...ystem Test your Classic LT System weekly Do not block the Base Station s microphone This will affect your ability to communicate with the Emergency Response Center During a power outage the Base Station s battery backup will last up to 24 hours after it has been charged for 3 hours The Wrist Button and or Neck Pendant are designed to work at an approximate range of 600 feet from the Base Station d...

Page 12: ...dry your button out in the microwave or oven WARNING Strangulation and choking hazard The Neck Pendant button lanyard has been designed to break away when tugged However the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects Avertissement Risque de suffocation ou d étranglement La lanière pour bouton pendentif est conçue pour se détacher lorsqu...

Page 13: ... also notify the personal contacts listed on your profile If I accidentally set off the alarm what do I do If you accidentally set off the alarm simply notify the Emergency Operator when they respond that this is a false alarm The operator will disconnect and no further action will be taken How will an Emergency Response team get into my home Rescue personnel follow different procedures In most ca...

Page 14: ...nge of 600 feet from the Base Station depending on the size and construction of your home What happens if I push my help button but cannot get to the Base Station What happens if I push my help button but cannot get to the Base Station If you push your help button stay where you are An Emergency Operator will attempt to communicate with you through your Base Station If you are not heard we will as...

Page 15: ...and select Technical Support What if I move to a different home or my personal information has changed Please contact Customer Service at 1 877 827 6207 any time there are any changes to your personal information including changes to your address and phone number Just give us a call one week before you move to determine whether the service will be available in your area What if I spend part of the...

Page 16: ...are two connectors on the lanyard One that is cone shaped and one that is pear shaped There are 2 parts of the lanyard coming out the left side of the cones Use one hand to hold the cone shaped part use the other to pull the top string to shorten the lanyard Do the reverse to tighten the lanyard Magnetic lanyard These lanyards are not adjustable and are only available upon request ...

Page 17: ...th just about any chain or cord so feel free to use any one of your personal chains or necklaces However the risk of choking may increase if you do not use the lanyard provided by MobileHelp Can I replace the wrist button band Yes you may replace the Wrist Button band with a standard watch band of your choice Can I speak into my help button No you can communicate with the monitoring center through...

Page 18: ...etics and veterinary products in the United States FCC Statement Product Base Pendant Wrist Button FCC ID PXTCBS2 01 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS4 01 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS5 01 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS5 02 VDQIGP 01 VDQIGP 02 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interfere...

Page 19: ...nce by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 15 21 You are cautioned that changes or modifications not expressly approved by th...

Page 20: ...rence and 2 This device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage 2 l utilisateur de l appareil doit accepter tout brouilla...

Page 21: ...01 115 V 5 VDC 1000 mA IGMCA 01 12 V 5 VDC 1000 mA IGP 02 Internal 3 VDC 230 mAh IGPWS 02B Internal 3 VDC 230 mAh IGPWS 02W Internal 3 VDC 230 mAh WMP 01 Internal 3 VDC 230 mAh IGPFD 01 Internal 3 6 VDC 1200 mAh CBS5 01 Battery Backup 4 2 VDC 3000 mAh CBS5 01 115V 5 VDC 2000 mA CBS5 02 115V 5 VDC 2000 mA CBS5 02 Battery Backup 4 2 VDC 3000 mAh Radio Frequency RF All devices frequency transmission ...

Page 22: ...59B Medical Information Form Remember to complete the Medical Information Form that comes with your system and place this in a safe place that can be accessed by emergency personnel You can print extra copies at any time by visiting www mobilehelp com forms ...

Page 23: ...9B If you have any questions during the setup process please call our support team at 1 877 827 6207 and select the Technical Support option Please test your system when you can using the TEST icon as instructed in this user guide refer to page 9 ...

Page 24: ...ency Support Available 24 7 via MobileHelp System Technical Support phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email support mobilehelp com Customer Service phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email cs mobilehelp com Copyright 2018 MobileHelp LLC All Rights Reserved MHP8003 359B ...