MobileHelp Cellular Classic System, User Manual

Page 1: ...bileHelp Complete User Guide MHP8003 179E Help at the touch of a button Mobile Medical Alert Systems Duo Classic and Solo Systems CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 1 8 16 2018 11 14 10 AM ...

Page 2: ... includes information covering the 4 most popular MobileHelp Systems Note Remember to always carry the Mobile Device with you when going outside of your home Cellular Duo System Cellular Classic System Solo System Mobile Duo System CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 2 8 16 2018 11 14 11 AM ...

Page 3: ...tton and Wall button are optional and at an additional cost The Fall Button has a separate user guide Cellular Base Station Mobile Device Mobile Case Power Cord Neck Pendant or Wrist Button Cradle Charger Fall Button Wall Button PRESS for HELP CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 3 8 16 2018 11 14 12 AM ...

Page 4: ...x Optional Accessories The Fall Button and Wall button are optional and at an additional cost The Fall Button has a separate user guide Cellular Base Station Neck Pendant or Wrist Button Fall Button Wall Button PRESS for HELP CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 4 8 16 2018 11 14 12 AM ...

Page 5: ...button are optional and at an additional cost The Fall Button has a separate user guide Products may vary based upon system type Mobile Device Mobile Case Power Cord Neck Pendant or Wrist Button Cradle Charger Fall Button Wall Button PRESS for HELP CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 5 8 16 2018 11 14 12 AM ...

Page 6: ...utton are optional and at an additional cost The Fall Button has a separate user guide Products may vary based upon system type 2 Mobile Devices 2 Mobile Cases 2 Power Cords Neck Pendant or Wrist Button Choose 2 2 Cradle Chargers Fall Button Wall Button PRESS for HELP CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 6 8 16 2018 11 14 12 AM ...

Page 7: ...rt System and welcome you to the MobileHelp family Congratulations on making a smart choice If you have any questions during the setup process please call our support team at 1 877 827 6207 and select the Technical Support option See last page for hours of operation Figure 1 CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 7 8 16 2018 11 14 12 AM ...

Page 8: ...ase Station Features Front Figure 2 Emergency Button Speaker Microphone TEST Button Date Time ON OFF Switch Back Volume Signal Strength Indicator Temperature Battery Charge Indicator Reset Button CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 8 8 16 2018 11 14 12 AM ...

Page 9: ...e System Features Emergency Help Button Low Battery Indicator red GPS Indicator yellow Cellular Indicator green USB Charging Port ON OFF Button Speaker Emergency Light red ring Figure 3 CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 9 8 16 2018 11 14 12 AM ...

Page 10: ...ton Neck Pendant Wrist Button Fall Button optional accessory Fall Button does not detect 100 of falls If able users should always push their Help Button when they need assistance Fall Button is not intended to replace a caregiver for users dealing with serious health issues CBS4 0_Complete_UserGuide_MHP8003 179E_12mech indd 10 8 16 2018 11 14 12 AM ...

Page 11: ...ce it near an electrical outlet Do not place any object in front of the Base Station Do not place near any appliances that make noise Step 2 Plug in the Power Cord Please refer to figure 4 Plug the power cord that is attached to the back of the Base Station into an electrical outlet To avoid accidentally turning off the Base Station DO NOT plug it into an electrical outlet that is controlled by a ...

Page 12: ...lume control buttons on the front of the unit at the bottom of the display screen indicated by the or sign to adjust if the voice is too loud or too soft Within a few minutes of turning on the system the Cellular Base Station will obtain the date and time from the cellular network and they will appear in the display area You are not able to set the date and time manually Figure 6 Volume 70 F Figur...

Page 13: ...dle Charger Please refer to figure 7 Plug the power cord into the slot on the back of the Cradle Charger making sure that the narrow side is on the bottom Plug the other end of the power cord into an electrical outlet that is not controlled by a light switch WARNING To prevent electrical shock please keep the system away from wet locations AVERTISSEMENT Pour éviter le choc électrique SVP tenir le ...

Page 14: ...bile Device correctly in the charger The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network The red battery light will come on indicating that the device still needs charging When the device is fully charged the red light will turn off It will take up to 3 hours for the device to be fully charged ON OFF Button Figu...

Page 15: ...radle charger assuming the cradle charger is plugged in All the lights will turn on and the green light will start blinking This indicates the Mobile Device was successfully turned on To turn off your Mobile Device Press the ON OFF button and hold for approximately two seconds All the lights will turn off and you will hear a beep This indicates your Mobile Device was successfully turned off CBS4 0...

Page 16: ...ncy Response Operator by following these steps Press and hold the TEST button on Base Station until it illuminates green You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant Press the Neck Pendant or Wrist Button The Base Station will announce test call sent to Emergency Response Center and the Mobile Device will respond by either beep...

Page 17: ...se Station Test Button both devices will be in auto test mode If the operator speaks to you please state clearly that THIS IS A TEST If you do not explain to the operator that you are okay and that you are testing EMS will be contacted If you unplugged your Base Station for the test once you have finished testing please remember to plug the power back into the AC outlet CBS4 0_Complete_UserGuide_M...

Page 18: ...green You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant Press the Neck Pendant or Wrist Button The Base Station will announce test call sent to Emergency Response Center If your test was successful you will hear thank you for testing your device from the Base Station speaker If your test was not successful the Base Station will anno...

Page 19: ...ttery needs charging Low Battery Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup The Emergency call is initiated Call in progress Alarm is being sent to the Emergency Response Center Call connected Please stand by for operator Respond to the Emergency Operator s call over the device speaker Cellular Base Station receives a Fall Signal Fal...

Page 20: ...Connect web portal The Base Station will make the announcement once a minute for 30 minutes or until Reset Button is pressed If you press the Reset Button the reminder will be recorded as accepted If you do not press the Reset Button within 30 minutes the reminder will be recorded as ignored For complete instructions for Medication Reminders please log in to MobileHelp Connect and under the Help t...

Page 21: ... Mobile Device version An Emergency Operator will communicate with you through the 2 way speaker on the Mobile Device and ask you if you are okay Please state clearly to the operator that THIS IS A TEST If you do not explain to the operator that you are testing your unit EMS will be contacted If the Help Button on your Mobile Device is not working properly or if the light is blinking rapidly pleas...

Page 22: ... source Note There may be situations where the voice prompts don t complete the entire phrase when another voice event occurs In this instance the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely Technical Information MobileHelp Model Number FCC Product Code Input Output Current Rating MD3 01 FGS MD3 3G 01 Internal 3 7 VDC 930 mAh Radio Frequency All...

Page 23: ...arm Canceled Alarm has been cancelled 20 second window for cancellation has ended Fall Detected Contacting Emergency Response Center The signal will then be sent to the Monitoring Center and an operator will call your Mobile Device and or the Base Station to assess your situation and dispatch the appropriate help to you Technical Information MobileHelp Model Number FCC Product Code Input Output Cu...

Page 24: ...Test your system using the TEST button when possible as instructed in this User Guide Do not block the Base Station s microphone This will affect your ability to communicate with the Emergency Response Center During a power outage the Base Station s battery backup will last 24 hours after it has been charged for 3 hours The Wrist Button and or Neck Pendant are designed to work at an approximate ra...

Page 25: ...utton through the clothes washer or dryer Do not attempt to dry your button out in the microwave or oven If the LED on your pendant flashes amber the battery is low Please contact MobileHelp immediately to provide you with a replacement pendant WARNING Strangulation and choking hazard The Neck Pendant button lanyard has been designed to break away when tugged However the user can still suffer seri...

Page 26: ...we will assume it is an emergency and notify Emergency Response on your behalf We will also notify the personal contacts listed on your profile If I accidentally set off the alarm what do I do If you accidentally set off the alarm simply notify the Emergency Operator when they respond that THIS IS A FALSE ALARM The operator will disconnect and no further action will be taken How will an Emergency ...

Page 27: ...te range of 600 feet from the Base Station depending on the size and construction of your home What happens if I push my Help Button but cannot get to the Base Station If you push your Help Button stay where you are An Emergency Operator will communicate with you through your Base Station or Mobile Device Why is the Emergency Operator having trouble understanding me The microphones in the Base Sta...

Page 28: ...not waterproof However your Help Buttons Neck Pendant and Wrist Button are waterproof and can be taken with you in the shower What if I move to a different home or my personal information has changed Please contact Customer Service at 1 877 827 6207 any time there are any changes to your personal information including changes to your address and phone number Just give us a call one week before you...

Page 29: ...itional accessory Power Cord and Charger How do I prepare my device for air travel Your Mobile Device will need to be turned OFF Simply hold the ON OFF button for approximately two seconds until all the lights are turned OFF Is the lanyard adjustable There are fixed length magnetic lanyards and adjustable length lanyards Adjustable lanyard There are two connectors on the lanyard One that is cone s...

Page 30: ... able to use any one of your personal chains or necklaces However the risk of choking may increase if you do not use the lanyard provided by MobileHelp Can I replace the Wrist Button band Yes you may replace the Wrist Button band with a standard watch band of your choice Can I speak into my Help Button No you can only communicate with the monitoring center through your Base Station and or Mobile D...

Page 31: ...nt Product Base Pendant Wrist Button FCC ID PXTCBS2 01 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS4 01 VDQIGP 01 VDQIGP 02 FCC ID PXTIGM 02 VDQIGP 01 VDQIGP 02 FCC ID PXTMD3 01 VDQIGP 01 VDQIGP 02 FCC ID PXTCBS4 02 VDQIGP 01 VDQIGP 02 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must...

Page 32: ...y to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help 15 21 You are cautioned that changes or modifications no...

Page 33: ...mpt RSSs Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 l appa...

Page 34: ...5 VAC 5 VDC 1000 mA IGP 02 Internal 3 VDC 230 mAh IGPWS 02B Internal 3 VDC 230 mAh IGPWS 02W Internal 3 VDC 230 mAh WMP 01 Internal 3 VDC 230 mAh CBS2 01 115 V 5 VDC 3000 mA CBS2 01 Battery Backup 4 2 VDC 3000 mAh CBS4 01 115 V 5 VDC 3000 mA CBS4 01 Battery Backup 4 2 VDC 3000 mAh MD3 01 Internal 3 7 VDC 930 mAh CBS4 02 115 V 5 VDC 3000 mA CBS4 02 Battery Backup 4 2 VDC 3000 mAh Radio Frequency RF...

Page 35: ...g Indicates device is communicating to the GPS satellite RED Blinking slowly off charger Battery is low you have about one hour of battery left On while charging Battery is charging Off while charging Battery is fully charged EMERGENCY LIGHT On Indicates you successfully pushed your button and sent an alert to the monitoring center All lights off Device is turned off CBS4 0_Complete_UserGuide_MHP8...

Page 36: ...Help System Technical Support phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email support mobilehelp com Customer Service phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email cs mobilehelp com Copyright 2018 MobileHelp LLC All Rights Reserved MHP8003 179E CBS4 0_Complete_UserGuide_MHP8003 179E_1...