MobileHelp Fall Button User Manual Download

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MobileHelp Customer Support 1-877-827-6207

Fall Detection Pendant Light Indicator

color

pattern

purpose

Off

No alarm detected

Red

Flashes once

Button has been pressed or a fall is detected

Green

Flashes once

Alarm has been cancelled

Amber

One flash every few minutes

Pendant is low on battery

Warning: Strangulation and choking hazard. the neck pendant button lanyard has

been designed to break away when tugged, however the user can still suffer serious

personal injury or death if the cord becomes entangled or stuck on objects.

avertissement: risque de suffocation ou d’étranglement. La lanière pour bouton

pendentif est conçue pour se détacher lorsqu’elle est tirée, cependant, l’utilisateur
peutsubir une blessure ou la mort si la lanière se mêle ou s’accroche à d’autres objets.

Summary of Contents for Fall Button

Page 1: ...Fall Button User s Guide Fall Button ...

Page 2: ...100 of falls If able users should always push their help button when they need assistance Fall Button is not intended to replace a caregiver for users dealing with serious health issues Users should wear the Fall Button on the outside of their clothing to improve accuracy in detecting falls ...

Page 3: ...MobileHelp Customer Support 1 877 827 6207 3 Fall Detect System Features Multi color indicator Emergency Help Button Technical Support Use Only ...

Page 4: ... you to send an alarm to our emergency response center when you need it by pressing the emergency button It also provides extra protection by automatically sending an alarm if you fall and are unable to push your button Putting on the Fall Button Automatic Fall Detect Pendant You should wear your pendant around your neck and adjust the lanyard so that it rests at chest level with the emergency but...

Page 5: ...ashing You can cancel the alarm by pressing and holding your button for approximately 5 seconds until the light flashes green once and you hear a series of beeps If you are unable to cancel please tell the operator that it was a false alarm If you do not explain this to the operator emergency help will be contacted If you have any questions please call our support team at 1 877 827 6207 and select...

Page 6: ...ce the alarm is received by the central station your Cellular Base Station will announce Please stand by for an operator and your Mobile Device will continue to beep or depending on the version you have it will announce Please stand by for an operator An emergency operator will communicate with you through your Base Station or Mobile Device Tell the operator that this is not an emergency and that ...

Page 7: ...ress and hold button to cancel Please do not pick up the pendant before the test is completed as it may interpret this as normal movement and cancel the test If you want to cancel the test press and hold your Fall Button until it flashes green once and you hear a series of beeps For Cellular Base Station customers who do not have a Mobile Device you can also cancel by pressing the blue reset butto...

Page 8: ...asier for you to press Helpful Tips to Minimize Activation While Sleeping Tip 1 To prevent your fall detect pendant from accidentally activating while you sleep please shorten the length of your lanyard so that the pendant rests at chest level Tip 2 Keep your Cellular Base Station or Mobile Device in or close to your bedroom If your pendant accidentally activates while you are sleeping you will be...

Page 9: ... battery Warning Strangulation and choking hazard The neck pendant button lanyard has been designed to break away when tugged however the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects Avertissement Risque de suffocation ou d étranglement La lanière pour bouton pendentif est conçue pour se détacher lorsqu elle est tirée cependant l utilisat...

Page 10: ...larm Alarms can be manually cancelled by pressing and holding the pendant s emergency button for at least 5 seconds during the time that the red light is flashing You will hear a series of beeps and the light will flash green once For Cellular Base Station customers who do not have a Mobile Device you can also cancel by pressing the blue reset button on your Base Station If the alarm is not cancel...

Page 11: ...e that is pear shaped There are 2 parts of the lanyard coming out the left side of the cones Use one hand to hold the cone shaped part use the other to pull the top string to shorten the lanyard Do the reverse to tighten the lanyard Magnetic lanyard These lanyards are not adjustable Can a magnetic lanyard cause interference with a pacemaker or other medical device If you have a pacemaker or any me...

Page 12: ... you have a DUO system the operator may try to contact you over the Mobile Device If you tell the operator it is a false alarm the operator will disconnect and no further action will be taken Can I replace the neck pendant cord Yes it will work with just about any chain or cord so feel free to use any one of your personal chains or necklaces However the risk of choking may increase if you do not u...

Page 13: ...se harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or reloca...

Page 14: ...or compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

Page 15: ...C 1 5 A IGM 01 IGM 02 Internal 3 7 VDC 930 mAh WBS 115 V 5 VDC 3000 mA WBS Battery Backup 4 2 VDC 3000 mA IGPFD 01 Internal 3 6 VDC 1200 mAh IGP 01 Internal 3 VDC 230 mAh IGPWS 01 Internal 3 VDC 230 mAh IGPWS 02 Internal 3 VDC 230 mAh IGPWC 01 115 V 5 VDC 1000 mA IGMCA 01 12 V 5 VDC 1 A MCC 02 115 VAC 5 VDC 1 A Radio Frequency RF All devices frequency transmission 433MHZ ...

Page 16: ...rgency Support Available 24 7 via MobileHelp System Technical Support phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email support mobilehelp com Customer Service phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email cs mobilehelp com Copyright 2016 MobileHelp an Integrity Tracking LLC Company All...

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