Mobilex A/S
Grønlandsvej 5
DK-8660 Skanderborg
www.mobilex.dk
5. Maintenance and care
Normal dirt can be removed with standard cleaning agents and a sponge or soft rag. Check the specific product
information and use only commercial cleaning products which are suitable for cleaning and disinfection (do not
use alcohol-containing products and no solvents or abrasives).
The device basically does not need maintenance. Despite the solid construction and the use of resistant materials
the product is subject to wear. It is therefore recommended to check the product at regular intervals by a
professional service. We recommend the following to be checked:
✔
Cleaning and disinfection of the product
✔
Frame/product should be checked if it has been bent, damaged, worn or corroded
✔
Wear parts are checked and replaced if necessary
✔
General retightening of the product and checking of tyre pressures
Recommended service life:
Normally 10 years depending on use.
Cleaning the wheels
It is recommended to clean the wheels in hot water with a mild cleaning agent. Lubricate the bearings with oil
periodically or when the wheels start squeaking.
Warning
If the product is exposed to very calcareous water, a binding and accumulation of lime on wheel bearings
and other moving parts may occur. In this case, the product can be cleaned with a limescale remover and
then lubricated with lubricating oil.
Warning
Please note that if the frame is bent or broken, the product must not be recycled but must be replaced
Storage
We recommend storage in a dry place.
Transport recommendations
The device should be transported in a stabilized and secured way with no risk of sudden or dangerous
movements during transport.
Reuse
The product is suitable for reuse. Before reusing, where a new user is to take over the product, the product must
be checked according to point 5.
6. Troubleshooting
Problems
Possible Causes
Solutions
The rollator is difficult to guide or push Dirt between wheels and forks
Remove dirt or hair between wheels
and forks
The brakes do not work or work only in
one side
The brake shoes are worn, or the
brakes are not adjusted correctly
Adjust the brakes. Replace the brake
shoes if needed (→ service centre)
The seat does not fit in when the
rollator is unfolded
The locking device is in a wrong
position or defective
Check that the locking device is in a
correct position. Replace it if needed
(→ service centre
The rollator runs crooked
There is not enough air in the tyres
Check tyre pressure
7. Disposal of the product
The product may not be disposed of with household waste but must be brought to the local recycling site.
8. Guarantee
Mobilex A/S offers 2 years of warranty for damages caused by errors in production or material errors. The
warranty is not valid by not-intended repair or usage of the product. Parts subject to normal wear are not covered
by the warranty, unless wear is caused by a manufacturing fault. If product changes are made without our written
acceptance the CE-marking and product warranty will not be valid. In the event of product damages covered by
this warranty, please notify your dealer or Mobilex A/S directly. The warranty does not cover transport costs and
does not include compensation for personal injuries or non-use of the product during repair. The warranty does
not cover damages due to the user manual not being followed.
Rev. 25.03.22
15 - 20
UM-317001-02-MULTI_25032022.odt
