TROUBLESHOOTING
17 / 20
Problem: Burner will not light using igniter
Possible Cause 1:
Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 2:
Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 9) or replace the battery.
Possible Cause 3:
Igniter Pin cracked or broken - sparks at crack.
-Call Ocean Rock USA at 800-678-7294 for technical support.
Possible Cause 4:
Wire loose or disconnected.
-Reference page 16, step 1, reconnect wire. Call Ocean Rock USA at 800-678-7294.
Possible Cause 5:
Wire is shorting (sparking) between igniter and electrode.
-Call Ocean Rock USA at 800-678-7294 for support.
Possible Cause 6:
Igniter Pin not pointing at thermocouple.
-Reference page 16, turn electrode to point at the thermocouple.
Possible Cause 7:
Bad Igniter.
-Call Ocean Rock USA at 800-678-7294 for supporting.
burner
Burner Ports
thermocon
Igniter Pin
Problem: Burner will not light with match
Possible Cause 1:
No Gas Flow.
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane tank is not empty,
refer to “Problem: Sudden drop in gas flow” on the following page.
Possible Cause 2:
Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until you feel a solid stop. Do not
use tools, tighten by hand only.
Possible Cause 3:
Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4:
Spider webs or insect nest in the Air mixer.
- Clean the Air mixer.
Possible Cause 5:
Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following
page. Clean the burner ports as described there.
Problem: The Fire Table emits a lot of black smoke when in use
Possible Cause 1:
Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the fire table and
the source of the gas.
Possible Cause 2:
Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free of any lava
rocks so that the flame can flow naturally.
Burner Ports
5mm /
0.196”
Orifice is located
in this connection
5mm /
0.196”
