11
MAINTENANCE
FREQUENTLY ASKED QUESTIONS
Q. How do you program the remote control?
A. The remote comes pre-programmed. No programming is necessary.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 10 meters.
Q. Can you turn on the fireplace via the touch screen and off via the remote (or vise versa)?
A. Yes.
Q. My touch screen will not operate properly.
A. The fireplace must be installed to a plumb vertical wall for correct operation of touch controls. Re-
move power source for 30 seconds to allow unit to reset. Attach glass face, turn on power and wait
for indicator lights to turn off.
Q. Low long will the LED lights last?
A. LED Lamps have a life span of up to 20 years.
Q. Can the sensitivity of the touch screen be adjusted?
A. Yes, but only by the factory. Not just any technician will be able to adjust the touch screen sensi-
tivity.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 12mm or 16mm.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the
main power supply.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
Heater does not provide
heat when on
B. Thermal snap disc has been
tripped
B. Turn unit off and unplug unit for 5
minutes. Plug back in and turn unit
on. If plug cannot be reached, reset
breaker and turn unit back on
C. Heater core is defective
C. Replace Heater Core
Summary of Contents for HF1200CBI
Page 14: ...14 MAINTENANCE NOTES ...
Page 15: ...15 MAINTENANCE NOTES ...
Page 16: ...16 2012 www modernflames com Please dispose of properly ...
