10
MAINTENANCE
MAINTENANCE
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Nothing comes on
A. Fireplace is not plugged in to an
electrical outlet
A. Check plug
B. Breaker tripped or outlet has no
power
B. Reset breaker, test outlet for
power
C. Power Switch is not in the “On”
position (bottom right)
C. Turn main power switch to the
“On” position (solid white line is
flush with the fireplace)
D. Safety turnover switch is open
D. Make sure that the fire unit is
installed plumb.
E. Defective component
E. Qualified service technician
needs to replace motherboard,
transformer or LCD touch control
Fireplace turns off and
will not turn back on
A. Fireplace has overheated and
safety disc has snapped or circuit
breaker has tripped
A. Turn off major power switch and
waiting 5 minutes to turn it back on
or reset circuit breaker
Flame is not visible when
unit is turned on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. Motherboard is defective
B. Replace motherboard
Fireplace lights up but
there is no flame image
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Motor is defective
B. Replace motor
A. Fireplace spindle/ rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with rod
and metal
Fireplace is squeaking
when flame image is on
B. Motor is defective
B. Replace motor
CLEANING AND MAINTENANCE INSTRUCTIONS
There is very little maintenance involved with your electric fireplace. Please follow the few points be-
low:
On a semi-annual basis unplug the machine from it’s power source and wait for the heating ele-
ment to cool, remove the glass face of the fireplace and dust the fire unit with a dry cloth. Be
careful not to brush any wires that may be exposed as you do this.
To clean the glass face of the fireplace simply use your desired glass cleaner with paper towels.
To clean the air inlets/outlets, wipe with a soft cloth or the nozzle of a vacuum cleaner
Dust can easily build up around the heater area under the appliance. Take particular care to
clean this area on a regular basis to prevent buildup.
