9
MAINTENANCE
FREQUENTLY ASKED QUESTIONS
Q. How do you program the remote control?
A. The remote comes pre-programmed. No programming is necessary.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 10 yards.
Q. Can you turn on the fireplace via the control buttons and off via the remote (or vise versa)?
A. Yes.
Q. Low long will the LED lights last?
A. LED Lamps have a life span of up to 20 years.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the
main power supply.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
Heater does not provide
heat when on
B. Thermal snap disc has been
tripped
B. Turn unit off and unplug unit for 5
minutes. Plug back in and turn unit
on. If plug cannot be reached, reset
breaker and turn unit back on
C. Heater core is defective
C. Replace Heater Core
Can operate fireplace
functions with mechanical
controls but not remote
control
A. Low Batteries
A. Replace batteries in remote
control with - 2 AA batteries
B. Not aiming control correctly
B. Aim remote control to the upper
right of the viewing area where
sensor is located
C. Remote control defective
C. Replace remote control
D. Remote Sensor is defective
D. Replace remote sensor inside
fireplace
