Modern Flames LANDSCAPE FULLVIEW LFV10015-SH, Operating Manual

12  

MAINTENANCE 

MAINTENANCE 

PROBLEM 

POSSIBLE CAUSE 

CORRECTIVE ACTION 

Nothing comes on (touch 
screen, etc.) 

A. Breaker tripped or circuit has no 
power 

A. Reset breaker, test circuit for 
power 

B. Internal component is frozen 
and needs to be reset 

B. Turn power off at the main 
breaker for 20 seconds. Turn power 
back on. 

C. Defective component 

C. Qualified service technician 
needs to replace motherboard, 
transformer or LCD touch control 

Touch Screen Comes on 
- then nothing 

A. Fireplace is not plum to the wall 
(there is space between the touch 
screen and fascia) 

A. Reposition the fireplace in the 
installation so the glass fascia rests 
firmly to the fireplace touch controls. 
Check that fascia is seated correctly 
on pins 

B. Fireplace was installed with the 
power in "on" position 

B. Turn the main breaker to the "off" 
position for 30 seconds. Next flip the 
breaker back into the "on" position 
for 20 seconds for complete reboot 
of touch control. 

C. Not operating touch control 
properly with finger 

C. Press flat part of finger firmly on 
the touch screen and apply 
moderate pressure 

D. Loose connection on 
motherboard 

D. Check functions with remote 
control. if functional, check 
connections on motherboard 

E. Motherboard is defective 

E. Replace Motherboard 

Fireplace turns off and 
will not turn back on 

A. Fireplace has overheated and 
safety disc has snapped or circuit 
breaker has tripped 

A. Turn the main breaker to the “off” 
position for 30 seconds. Next flip the 
breaker back into the “on” position. 

Can operate fireplace 
functions with touch 
controls but not remote 
control 

A. Low Batteries 

A. Replace batteries in remote 
control with 2 AA batteries 

B. Not aiming control correctly 

B. Aim remote control to the upper 
right of the viewing area where 
sensor is located 

C. Remote control defective 

C. Replace remote control  

D. Remote Sensor is defective 

D. Replace remote sensor inside 
fireplace