Modern Flames Landscape Pro Multiview LPM-4216, Installation And Owner'S Manual

14

MAINTENANCE

TROUBLESHOOTING

Problem

Possible Cause

Corrective Action

Nothing comes on (touch screen, 

etc.)

A. Breaker tripped or circuit has 

no power

A. Reset breaker, test circuit for 

power

B. Internal component is frozen 

and needs to be reset

B. Turn power off at the main 

breaker for 20 seconds. Turn 

power back on.

C. Loose connection

C. Look for loose connection

D. Defective component

D. Replace motherboard or touch 

control

Touch Screen Comes on - then 

nothing 

A. Not operating touch control 

properly with finger

A. Press flat part of finger firmly 

on the touch screen and apply 

moderate pressure

B. Loose connection on 

motherboard

B. Check functions with remote 

control. If functional, check 

connections on motherboard

C. Motherboard is defective

C. Replace Motherboard

Fireplace turns off and will not 

turn back on

A. Fireplace has overheated and 

safety disc has snapped or circuit 

breaker has tripped

A. Turn the main breaker to the 

“off” position for 30 seconds. 

Next flip the breaker back into 

the “on” position.

Can operate fireplace functions 

with manual controls but not 

remote control 

A. Low Batteries

A. Replace batteries in remote 

control with - CR2025

B. Remote not paired properly

B. To pair remote, turn off the 

fire unit at the main power switch 

for 30 seconds. Hold the On/

Off button on the remote while 

flipping the main power switch 

back to on. When the fire unit 

powers up, the remote will be 

paired.

C. Remote control defective

C. Replace remote control 

Heater does not provide heat 

when on 

A. Wiring is loose

A. Disconnect unit from power 

source and inspect for loose 

connections

B. Heater core is defective

B. Replace Heater Core

Flame is  not visible when unit is 

turned on 

A. Wiring is loose

A. Disconnect unit from power 

source and inspect for loose 

connections

B. LEDs defective

B. Replace LEDs

C. Motherboard is defective

C. Replace motherboard