15
MAINTENANCE
FREQUENTLY ASKED QUESTIONS
Q. How do you change the optional Wall Touch Control to Fahrenheit/Celsius?
A. Long press on the up and down arrows on the fire unit to toggle between Fahrenheit and Celsius.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 6 meters.
Q. Can you turn on the fireplace via the manual control and off via the remote (or vise versa)?
A. Yes.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 12mm or 16mm, thinner is recommended for tile façade.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the main
power supply.
Problem
Possible Cause
Corrective Action
Fireplace lights up but there is
no flame image or flame image
frozen
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Motor is defective
B. Replace motor
Fireplace is squeaking when
flame image is on
A. Fireplace spindle/rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with
rod and metal
B. Motor is defective
B. Replace motor
16
MAINTENANCE
CLEANING AND MAINTENANCE INSTRUCTIONS
WIRING DIAGRAM
There is very little maintenance involved with your electric fireplace. Please follow the few points below:
•
On a semi-annual basis unplug the machine from it’s power source, wait for the heating element to
cool and dust the fire unit with a dry cloth. Be careful not to brush any wires that may be exposed as
you do this.
•
To clean the glass face of the fireplace simply use your desired glass cleaner with paper towels.
• To clean the air inlets/outlets, wipe with a soft cloth or the nozzle of a vacuum cleaner
•
Dust can easily build up around the heater area inside the fire unit, on the left and right sides. Take
particular care to clean this area on a regular basis to prevent buildup.
•
For long periods of inactivity, please unplug the fireplace and ensure the surrounding area remains
dry.
1
2
Downlight
Ember Bed light
Flame light
WIFI
Ember
Motor
Flame
Motor
