26
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Nothing comes on
(touch screen, etc.)
Touch Screen Comes on
- then nothing
Fireplace turns off and
will not turn back on
Can operate fireplace
functions with manual
controls but not
remote control
Heater does not provide
heat when on
Flame is not visible
when unit is turned on
Fireplace lights up but
there is no flame image
or flame image frozen
Fireplace is squeaking
when flame image is on
A. Breaker tripped or circuit has no power
B. Internal component is frozen and needs
to be reset
C. Loose connection
D. Defective component
A. Reset breaker, test circuit for power, check power
switch
B. Turn power off at the main breaker for 60 seconds.
Turn power back on.
C. Inspect wiring for loose or damaged connection
D. Replace motherboard, touch control or power switch
A. Not operating touch control properly
with finger
B. Loose connection on motherboard
C. Motherboard is defective
A. Press flat part of finger firmly on the touch screen
and apply moderate pressure
B. Check functions with remote control. If functional,
check connections on motherboard
C. Replace Motherboard
A. Fireplace has overheated and safety
disc has snapped or circuit breaker
has tripped
A. Turn the main breaker to the “off” position for 60
seconds. Next flip the breaker back to “on” position.
A. Low Batteries
B. Remote not paired properly
C. Remote control defective
A. Replace batteries in remote control with -
CR2025
B. With the fireplace ON, press and hold the Power
button for about 3 seconds until you hear the buzzer
sound twice and the power indicators begin to flash.
Within 5 seconds on the hand held remote or wall
touch control press the Power button repeatedly
until the buzzer sounds again and the indicators
flash acknowledging that it has paired. You may also
hear another buzzer and the pair is now completed.
C. Replace remote control
A. Wiring is loose
B. Snap disc tripped
C. Heater core is defective
A. Disconnect unit from power source and inspect for
loose connections
B. Turn off for 5 minutes to reset
C. Replace Heater Core
A. Wiring is loose
B. LEDs defective
C. Motherboard is defective
A. Disconnect unit from power source and inspect for
loose connections
B. Replace LEDs
C. Replace motherboard
A. Wiring for motor is loose
B. Spindle rod came loose
C. Motor is defective
A. Disconnect unit from power source and inspect for
loose connections from motor
B. Reconnect spindle rod
C. Replace motor
A. Fireplace spindle/rod is contacting
to metal
B. Motor is defective
A. Apply lithium grease or any standard grease to
contacts with rod and metal and rubber
bushings
B. Replace motor
