12
TROUBLESHOOTING
MAINTENANCE
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Nothing comes on (touch
screen, etc.)
A. Breaker tripped or circuit has no
power
A. Reset breaker, test circuit for
power
B. Internal component is frozen
and needs to be reset
B. Turn power off at the main
breaker for 20 seconds. Turn power
back on.
C. Defective component
C. Qualified service technician
needs to replace motherboard,
transformer or LCD touch control
Touch Screen Comes on
- then nothing
A. Not operating touch control
properly with finger
A. Press flat part of finger firmly on
the touch screen and apply
moderate pressure
B. Loose connection on
motherboard
B. Check functions with remote
control. if functional, check
connections on motherboard
C. Motherboard is defective
C. Replace Motherboard
Fireplace turns off and
will not turn back on
A. Fireplace has overheated and
safety disc has snapped or circuit
breaker has tripped
A. Turn the main breaker to the
“
off
”
position for 30 seconds. Next flip the
breaker back into the
“
on
”
position.
Can operate fireplace
functions with touch
controls but not remote
control
A. Low Batteries
A. Replace batteries in remote
control with 2 AA batteries
B. Not aiming control correctly
B. Aim remote control to the upper
right of the viewing area where
sensor is located
C. Remote control defective
C. Replace remote control
D. Remote Sensor is defective
D. Replace remote sensor inside
fireplace
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
Heater does not provide
heat when on
B. Thermal snap disc has been
tripped
B. Turn the main breaker to the
“
off
”
position for 30 seconds. Next flip the
breaker back into the
“
on
”
position.
C. Heater core is defective
C. Replace Heater Core
