13
FREQUENTLY ASKED QUESTIONS
Q. How do you program the remote control?
A. The remote comes pre-programmed. No programming is necessary.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 20 feet.
Q. Can you turn on the fireplace via the touch screen and off via the remote (or vise versa)?
A. Yes.
Q. How long will the LED lights last?
A. LED Lamps have a life span of up to 20 years.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A.
1/2”
or
5/8”.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the
main power supply.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Flame is not visible when
unit is turned on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. Motherboard is defective
B. Replace motherboard
Fireplace lights up but
there is no flame image
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Motor is defective
B. Replace motor
Fireplace is squeaking
when flame image is on
A. Fireplace spindle/ rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with rod
and metal
B. Motor is defective
B. Replace motor
MAINTENANCE
