16
MAINTENANCE
FREQUENTLY ASKED QUESTIONS
Q. How do you change the optional Wall Touch Control to Fahrenheit/Celsius?
A. Long press on the up and down arrows on the
fi
re unit to toggle between Fahrenheit and Celsius.
Q. What distance can the remote be used from the
fi
replace?
A. Optimal distance for the remote control is maximum 20 feet.
Q. Can you turn on the
fi
replace via the manual control and o
ff
via the remote (or vise versa)?
A. Yes.
Q. Can the
fi
replace be installed outside?
A. No. Please review the entire safety chapter before installing this
fi
replace.
Q. Does the
fi
replace need to be on a dedicated 20 amp circuit?
A. Yes.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 1/2” or 5/8”, thinner is recommended for tile façade.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the
fi
replace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the
fi
replace runs entirely o
ff
of the main
power supply.
Q. How do I reset the unit?
A. Turn power o
ff
at the breaker for 1 minute.
Q. How do I install the Optional Wall Control and Wi-Fi App?
A. Optional wall control & Wi-Fi app instructions available for download on Modern Flames’ website,
www.modern
fl
ames.com
Problem
Possible Cause
Corrective Action
Flame is not visible when unit is
turned on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. LEDs defective
B. Replace LEDs
C. Motherboard is defective
C. Replace motherboard
Fireplace lights up but there is
no
fl
ame image or
fl
ame image
frozen
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Spindle rod came loose
B. Reconnect spindle rod
C. Motor is defective
C. Replace motor
Fireplace is squeaking when
fl
ame image is on
A. Fireplace spindle/rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with
rod and metal
B. Motor is defective
B. Replace motor
