16
MAINTENANCE
FREQUENTLY ASKED QUESTIONS
Q. How do you change the optional Wall Touch Control to Fahrenheit/Celsius?
A. Long press on the up and down arrows on the fire unit to toggle between Fahrenheit and Celsius.
Q. What distance can the remote be used from the fireplace?
A. Optimal distance for the remote control is within 6 meters.
Q. Can you turn on the fireplace via the manual control and off via the remote (or vise versa)?
A. Yes.
Q. Can the fireplace be installed outside?
A. No. Please review the entire safety chapter before installing this fireplace.
Q. Does the fireplace need to be on a dedicated 15 amp circuit?
A. It is recommended that the fireplace be on a dedicated 13 amp (EU) or 10 amp (AU/NZ) circuit.
Q. What thickness of sheetrock should be used for the recessed installation?
A. 12mm or 16mm, 10mm is also acceptable. Thin sheetrock is recommended for tile façade.
Q. How often do the batteries in the remote need to be replaced?
A. Annually, possibly more with heavy use.
Q. Is there a remote receiver in the fireplace that requires batteries?
A. No, only the actual remote requires batteries. The rest of the fireplace runs entirely off of the main power supply.
Q. How do I install the Optional Wall Control and Wi-Fi App?
A. Optional wall control & Wi-Fi app instructions available for download on Modern Flames’ website,
www.modernflames.com
Problem
Possible Cause
Corrective Action
Flame is not visible when unit is
turned on
A. Wiring is loose
A. Disconnect unit from power
source and inspect for loose
connections
B. LEDs defective
B. Replace LEDs
C. Motherboard is defective
C. Replace motherboard
Fireplace lights up but there is
no flame image or flame image
frozen
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Spindle rod came loose
B. Reconnect spindle rod
C. Motor is defective
C. Replace motor
Fireplace is squeaking when
flame image is on
A. Fireplace spindle/rod is
contacting to metal
A. Apply lithium grease or any
standard grease to contacts with
rod and metal
B. Motor is defective
B. Replace motor
