Chapter 17: Maintenance
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Obtaining Support
Molecular Devices is a leading worldwide manufacturer and distributor of analytical
instrumentation, software, and reagents. We are committed to the quality of our products and to
fully supporting our customers with the highest level of technical service.
Our Support website—
www.moleculardevices.com/service-support
—describes the support
options offered by Molecular Devices, including service plans and professional services. It also
has a link to the Molecular Devices Knowledge Base, which contains documentation, technical
notes, software upgrades, safety data sheets, and other resources. If you still need assistance,
you can submit a request to Molecular Devices Technical Support.
Please have your instrument serial number or Work Order number, and your software version
number available when you call.
WARNING! BIOHAZARD.
It is your responsibility to decontaminate components of
the instrument before you return parts to Molecular Devices for repair. Molecular
Devices does not accept items that have not been decontaminated where it is
applicable to do so. If parts are returned, they must be enclosed in a sealed plastic bag
stating that the contents are safe to handle and are not contaminated.
For more information about QPix instruments and accessories visit:
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