15
Redeeming dollars manually
If your loyalty program has been set up for Manual
Redemption of dollars, follow the steps below to manually
initiate Redemption at the cardholder’s request.
1.
On the applications menu, select GIFT & LOYALTY.
2.
On the Gift & Loyalty transactions menu, select
Redemption.
If the “Password:” prompt appears,
key in the manager
password
and press the green OK key.
The “Swipe or Enter Card:” prompt appears.
3.
Swipe the loyalty card or key in the card number and
press the green OK key.
If the “Clerk ID:” prompt appears, key in the Clerk ID
and press the green OK key.
If a prompt appears for additional data (e.g. “Bonus
Code” or “Reference Code”):
•
Key in the appropriate information and press the
green OK key.
OR
•
Just press the green OK key to bypass the prompt.
The “Enter Amount:” prompt appears.
4.
Key in the dollar amount to be redeemed and press
the green OK key.
“000 Approved” appears.
5.
Press the green OK key.
Note:
The Balance Due prompt appears if there are
insufficient points on the card. If there are
sufficient
points on the card, go to step 6.
If there are
insufficient
points on the card, follow these steps:
a.
Press the green OK key.
The “Select Payment For Balance Due” prompt
appears.
b.
Select the method that the customer wishes
to use to pay:
•
To use a debit card or credit card, press F1
(DbCR).
•
To pay with a gift card, press F2 (Gift).
•
To pay with cash, press F3 (Cash).
The terminal prints the Customer copy of the
receipt.
c.
Tear the receipt and press the green OK key to
print the Merchant copy of the receipt.
d.
If you selected:
•
DbCr, the terminal automatically begins a
debit or credit Purchase transaction at the
“Amount: $0.00” prompt. Refer to the
Merchant receipt for the amount to
charge.
•
Gift, the terminal automatically begins a
gift card Purchase transaction at the
“Total Amount: $0.00” prompt. Refer to
the Merchant receipt for the amount to
charge. Refer to the
Gift Card Program
Using Your Terminal
guide for
instructions on processing a gift card
Purchase. Visit
moneris.com/guides
to
download a free copy of the guide.
•
Cash, the Redemption transaction is
completed. The terminal prints the
Customer copy of the receipt. Proceed to
step 7.
6.
If there were sufficient points on the card and the
“Balance Due” prompt did not appear:
The terminal prints the Customer copy of the receipt.
7.
Tear the receipt and press the green OK key to print
the Merchant copy of the receipt and return to the
Gift & Loyalty transactions menu.
8.
Press the * (asterisk) key to return to the applications
menu.
Processing a Refund
Follow the steps below to remove points from a loyalty
card when the cardholder receives a Refund on a Purchase
transaction that awarded points.
Note:
A loyalty Purchase reference number can only be used
once
for a refund regardless of whether the refund is for the
full or partial amount of the Purchase.
1.
Process the Refund on your terminal.
2.
On the applications menu, select GIFT & LOYALTY.
3.
On the Gift & Loyalty transactions menu, select
Refund.
If the “Password:” prompt appears,
key in the manager
password
and press the green OK key.
The “Total Amount:” prompt appears.
