Tip Entry on PINPad Transactions
98
SmartSELECT Merchant Operating Manual v 2.0
C.2.4: Debit Refund Void with Tip Entry
This transaction is used only when a Debit Refund was entered incorrectly and
needs to be cancelled before it is re-entered correctly. It must be processed for the
same amount as the original Debit Refund and must be processed in the same
batch as the original transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Refund Void
. The
Swipe Admin Card
prompt appears with the words
Refund Void
above it.
a. On the PINPad the
Ref. Correction
prompt appears.
3. Swipe the POS Admin Card. The
Enter Refund Void Amount
prompt appears.
4. Key in the amount and press
Enter
. The
Enter Original Authorization Number
prompt appears.
5. Key in the authorization number found on the original receipt and press
Enter
.
The
Enter Sequence No. of Original Trans
prompt appears.
6. Key in the Sequence number (the last six digits of the Receipt number without
the ‘-’) and press
Enter
. The
Swipe Card at Terminal or PINPAD
prompt
appears.
a. On the PINPad, the
Ref. Correction Swipe Card
prompt appears.
7. Swipe the card on the terminal or pinpad. The terminal displays
Processing
then the
Continue on PINPad
prompt appears.
a. On the PINPad, the
Ref. Correction $#.## - OK?
prompt appears.
b. The customer presses the OK button on the PINPad keypad. The
Select
Account
prompt appears.
c. The customer presses the Chequing or the Savings button on the PINPad
keypad. The
Enter PIN & OK PIN=
prompt appears.
d. The customer keys in their personal identification number (PIN) and
presses the OK button on the PINPad keypad. The
Please Wait for Mes-
sage
prompt appears.
8. The terminal prints the beginning of the Merchant copy of the receipt. The
Host Response screen appears (indicating the Refund Void amount and the
customer’s Debit card number) while the terminal communicates with the
Host.
9. When the Refund Void is approved, the Host Response screen is updated with
the
Approved
text, the transaction number, and the
Keep Merchant Record
prompt. The terminal finishes printing the Merchant copy of the receipt. The
Next Copy
button appears.
a. The PINPad displays the
Approved-Thanks Obtain Card
prompt.
b. The customer returns the PINPad.
10. Tear off the receipt and keep it for your records.
11. Press
Next Copy
. The Cardholder copy of the receipt prints and the Host
Response screen is updated with the
Provide Transaction Record
prompt.
12. Tear off the receipt and give it to the customer along with the Debit card.
13. Press
Exit
. The terminal returns to the Idle screen.
a. The PINPad displays returns to the
WELCOME/BONJOUR
prompt.
Summary of Contents for smartselect
Page 10: ...Table of Contents viii SmartSELECT Merchant Operating Manual V2 0...
Page 14: ...Introduction 4 SmartSELECT Merchant Operating Manual v 2 0...
Page 48: ...Configuring Your Terminal 38 SmartSELECT Merchant Operating Manual v 2 0...
Page 58: ...Administrative Transactions 48 SmartSELECT Merchant Operating Manual v 2 0...
Page 72: ...Debit Financial Transactions 62 SmartSELECT Merchant Operating Manual v 2 0...
Page 84: ...Credit Financial Transactions 74 SmartSELECT Merchant Operating Manual v 2 0...
Page 96: ...Clerk Subtotalling 86 SmartSELECT Merchant Operating Manual v 2 0...
Page 102: ...Multi Terminal Reporting 92 SmartSELECT Merchant Operating Manual v 2 0...
Page 128: ...Private Label Transactions 118 SmartSELECT Merchant Operating Manual v 2 0...
Page 158: ...ERNEX Electronic Marketing Programs 148 SmartSELECT Merchant Operating Manual v 2 0...
Page 176: ...AIR MILES Reward Program 166 SmartSELECT Merchant Operating Manual v 2 0...
Page 188: ...Error Messages Troubleshooting 178 SmartSELECT Merchant Operating Manual v 2 0...
Page 198: ...188 SmartSELECT Merchant Operating Manual v 2 0...
