ERNEX Electronic Marketing Programs
144
SmartSELECT Merchant Operating Manual v 2.0
H.4.5: Refund Void with ERNEX Loyalty
Used to remove an incorrectly entered Refund with Loyalty transaction, this adds
points back on to the Loyalty card based on the void amount AND voids the
Refund transaction. The amount voided must equal the amount of the original
Refund.
1. Press
MENU
.
2. Press
REFUND VOID
.
3. Swipe the POS Admin Card.
4. Swipe the Loyalty Card.
5. Key in the Clerk ID and press
ENTER
.
6. Key in the transaction amount and press
ENTER
.
7. Key in the ERNEX Reference Number and press
ENTER
.
8. Key in Info Prompt and press
ENTER
.
9. Key in or scan Product Data and press
ENTER
.
10. Key in Amount Prompt and press
ENTER
.
11. Select payment method:
•
Select
CASH
then press
EXIT
OR
•
Select
CARD
then swipe a Debit, Credit or E-Gift Card.
12. Give the PINPad to the customer to continue the transaction OR
Key in the last four digits of the Credit Card and press
ENTER
OR
Key in the CVC of the E-Gift Card and press
ENTER
.
13. Key in the original AUTH. # from the receipt and press
ENTER
.
14. Key in the second ERNEX reference number.
15. Press
EXIT
when the transaction is complete.
H.4.6: Pre-Authorization with ERNEX Loyalty
This adds points to a Loyalty card based on the Pre-auth amount AND prompts for
the Pre-auth transaction. Pre-auth can be used only with a Credit card. A Pre-auth
transaction simply places a hold on funds in the cardholder’s account. It must be
followed by an Advice transaction to complete the transaction.
1. Press
MENU
.
2. Press
PRE-AUTHORIZATION
.
3. Swipe the Loyalty Card.
4. Key in the Clerk ID and press
ENTER
.
5. Key in the transaction amount and press
ENTER
.
6. Key in Info Prompt and press
ENTER
.
7. Key in or scan Product Data and press
ENTER
.
8. Key in Amount Prompt and press
ENTER
.
9. Select payment method:
•
Select
CASH
then press
EXIT
OR
•
Select
CARD
then swipe a Debit, Credit or E-Gift Card.
10. Give the PINPad to the customer to continue the transaction OR
Key in the last four digits of the Credit Card and press
ENTER
OR
Key in the CVC of the E-Gift Card and press
ENTER
.
11. Press
EXIT
when the transaction is complete.
Summary of Contents for smartselect
Page 10: ...Table of Contents viii SmartSELECT Merchant Operating Manual V2 0...
Page 14: ...Introduction 4 SmartSELECT Merchant Operating Manual v 2 0...
Page 48: ...Configuring Your Terminal 38 SmartSELECT Merchant Operating Manual v 2 0...
Page 58: ...Administrative Transactions 48 SmartSELECT Merchant Operating Manual v 2 0...
Page 72: ...Debit Financial Transactions 62 SmartSELECT Merchant Operating Manual v 2 0...
Page 84: ...Credit Financial Transactions 74 SmartSELECT Merchant Operating Manual v 2 0...
Page 96: ...Clerk Subtotalling 86 SmartSELECT Merchant Operating Manual v 2 0...
Page 102: ...Multi Terminal Reporting 92 SmartSELECT Merchant Operating Manual v 2 0...
Page 128: ...Private Label Transactions 118 SmartSELECT Merchant Operating Manual v 2 0...
Page 158: ...ERNEX Electronic Marketing Programs 148 SmartSELECT Merchant Operating Manual v 2 0...
Page 176: ...AIR MILES Reward Program 166 SmartSELECT Merchant Operating Manual v 2 0...
Page 188: ...Error Messages Troubleshooting 178 SmartSELECT Merchant Operating Manual v 2 0...
Page 198: ...188 SmartSELECT Merchant Operating Manual v 2 0...
