SmartSELECT Merchant Operating Manual v 2.0
73
Credit Financial Transactions
9.9: Completing a Paper Sales Draft
Use one of the following procedures to complete a Credit or Refund transaction
when the SmartSELECT terminal is down. Floor limits are established by Mon-
eris. Contact your Moneris account manager or sales representative for more
information.
If the transaction amount is LESS than your floor limit:
1. Take an imprint of the customer’s Credit Card using the imprinter.
•
Ensure that the Card Number, Issue Date, Expiry Date and Cardholder
Name are legible.
2. Print the transaction date and amount on the Sales Draft.
3. For a Purchase: have the customer sign the Sales Draft.
IMPORTANT:
Compare the signature on the back of the Credit
Card to the customer’s signature on the Sales Draft.
Report any differences in signature and name to the
Moneris Authorization Centre.
For a Refund: sign the Sales Draft yourself.
4. Provide the customer with the Cardholder Copy of the Sales Draft and retain
the Merchant Copy for your records.
5. Call the Moneris Merchant Service Centre to report the terminal problem.
6. When the SmartSELECT terminal is operational again, process the transac-
tion on the terminal keying in the Credit Card number and expiry date.
7. Attach the Merchant Copy of the receipt to the Merchant Copy of the Sales
Draft and retain the two copies for your records.
If the transaction amount is MORE than your floor limit:
1. Take an imprint of the customer’s Credit Card using the imprinter.
•
Ensure that the Card Number, Issue Date, Expiry Date and Cardholder
Name are legible.
2. Print the transaction date and amount on the Sales Draft.
3. Contact the Moneris Authorization Centre to obtain a Voice Authorization
Number for the transaction.
4. Write the Voice Authorization Number on the Sales Draft.
5. For a Purchase: have the customer sign the Sales Draft.
IMPORTANT:
Compare the signature on the back of the Credit
Card to the customer’s signature on the Sales Draft.
Report any differences in signature and name to the
Moneris Authorization Centre.
For a Refund: sign the Sales Draft yourself.
6. Provide the customer with the Cardholder Copy of the Sales Draft and retain
the Merchant Copy for your records.
7. Call the Moneris Merchant Service Centre to report the terminal problem.
8. When the SmartSELECT terminal is operational again, process an Advice
transaction (see
Section
9. Attach the Merchant Copy of the receipt to the Merchant Copy of the Sales
Draft and retain the two copies for your records.
Summary of Contents for smartselect
Page 10: ...Table of Contents viii SmartSELECT Merchant Operating Manual V2 0...
Page 14: ...Introduction 4 SmartSELECT Merchant Operating Manual v 2 0...
Page 48: ...Configuring Your Terminal 38 SmartSELECT Merchant Operating Manual v 2 0...
Page 58: ...Administrative Transactions 48 SmartSELECT Merchant Operating Manual v 2 0...
Page 72: ...Debit Financial Transactions 62 SmartSELECT Merchant Operating Manual v 2 0...
Page 84: ...Credit Financial Transactions 74 SmartSELECT Merchant Operating Manual v 2 0...
Page 96: ...Clerk Subtotalling 86 SmartSELECT Merchant Operating Manual v 2 0...
Page 102: ...Multi Terminal Reporting 92 SmartSELECT Merchant Operating Manual v 2 0...
Page 128: ...Private Label Transactions 118 SmartSELECT Merchant Operating Manual v 2 0...
Page 158: ...ERNEX Electronic Marketing Programs 148 SmartSELECT Merchant Operating Manual v 2 0...
Page 176: ...AIR MILES Reward Program 166 SmartSELECT Merchant Operating Manual v 2 0...
Page 188: ...Error Messages Troubleshooting 178 SmartSELECT Merchant Operating Manual v 2 0...
Page 198: ...188 SmartSELECT Merchant Operating Manual v 2 0...
