SmartSELECT Merchant Operating Manual v 2.0
17
Features & Procedures
is based on the current terminal language. If the printer is configured to print only
one copy and the customer’s language code matches the terminal language, the
receipt will be printed in that language. If the customer’s language code does not
match the terminal language, one bilingual receipt will be printed.
3.1.9: Card Number Masking
To reduce the risk of fraudulent card use, only a portion of the cardholder's card
number is printed on the cardholder receipt. The remainder of the card number is
masked, i.e., an '*' is printed for each remaining digit in the card number. Both
debit card and credit card numbers (including private label card numbers) are
masked.
For debit card numbers, the first 10 digits of the card are printed in clear. From the
11th digit onwards, asterisks are printed in the place of the real digits, e.g.:
0123456789******.
For credit card numbers, only the last four digits are printed in clear, the rest are
replaced with an asterisk, e.g.: *************1234.
To further reduce fraudulent credit card use, the credit card expiry date is not
printed on the cardholder copy of the receipt.
3.2: Standard Procedures
These procedures are followed for all configurations of the SmartSELECT.
3.2.1: Terminal Security
To minimize the risk of unauthorized transactions being processed through your
terminal after your business hours, log the terminal off at the end of each business
day and log on again at the beginning of each business day.
3.2.2: Disputed Debit Transactions
Do not attempt to resolve or compensate a Cardholder for a disputed Debit trans-
action. Refer the Cardholder to their Financial Institution.
3.2.3: Code 10 Authorization
During a transaction, if you feel that a customer, card or transaction is suspicious
and needs investigating, call the Moneris Authorization Center (see
Section 1.3:
for contact numbers) and state that the call is a
Code 10. This will alert the Moneris operator without alarming your customer.
The operator will ask you some “Yes/No” questions and then provide instructions.
Reasons for calling in a Code 10 include:
•
the signature on the credit card does not seem to match the signature on the
purchase receipt.
•
the card appears to have been tampered with.
•
the name on the card is inconsistent with the person’s gender.
Summary of Contents for smartselect
Page 10: ...Table of Contents viii SmartSELECT Merchant Operating Manual V2 0...
Page 14: ...Introduction 4 SmartSELECT Merchant Operating Manual v 2 0...
Page 48: ...Configuring Your Terminal 38 SmartSELECT Merchant Operating Manual v 2 0...
Page 58: ...Administrative Transactions 48 SmartSELECT Merchant Operating Manual v 2 0...
Page 72: ...Debit Financial Transactions 62 SmartSELECT Merchant Operating Manual v 2 0...
Page 84: ...Credit Financial Transactions 74 SmartSELECT Merchant Operating Manual v 2 0...
Page 96: ...Clerk Subtotalling 86 SmartSELECT Merchant Operating Manual v 2 0...
Page 102: ...Multi Terminal Reporting 92 SmartSELECT Merchant Operating Manual v 2 0...
Page 128: ...Private Label Transactions 118 SmartSELECT Merchant Operating Manual v 2 0...
Page 158: ...ERNEX Electronic Marketing Programs 148 SmartSELECT Merchant Operating Manual v 2 0...
Page 176: ...AIR MILES Reward Program 166 SmartSELECT Merchant Operating Manual v 2 0...
Page 188: ...Error Messages Troubleshooting 178 SmartSELECT Merchant Operating Manual v 2 0...
Page 198: ...188 SmartSELECT Merchant Operating Manual v 2 0...
