SmartSELECT Merchant Operating Manual v 2.0
59
Debit Financial Transactions
8.4: Debit Refund Void
This transaction is used only when a Debit Refund was entered incorrectly and
needs to be cancelled before it is re-entered correctly. It must be processed for the
same amount as the original Debit Refund and must be processed in the same
batch as the original transaction.
Note:
The POS Admin Card is required to process this transaction.
From the Idle screen:
1. Press
Menu
. The
Financial Transactions
menu appears.
2. Select
Refund Void
. The
Swipe Admin Card
prompt appears with the words
Refund Void
above it.
3. Swipe the POS Admin Card. The
Swipe Customer Card
prompt appears.
4. Swipe the customer’s Debit card on the terminal. The terminal displays
Pro-
cessing
, then the
Enter Original Authorization Number
prompt appears.
a. On the PINPad the
REF. CORRECTION
prompt appears.
5. Key in the authorization number (AUTH. #) found on the original receipt and
press
Enter
. The
Enter Refund Void Amount
prompt appears.
6. Key in the full amount of the refund to be voided and press
Enter
. The
Con-
tinue on PINPad
prompt appears.
On the PINPad:
a. the
REF. CORRECTION $#.## - OK?
prompt appears.
b. The customer presses the
OK
button. The
SELECT ACCOUNT
prompt
appears.
c. The customer presses the
CHQ
button to select their chequing account OR
the
SAV/EP
button to select their savings account. The
ENTER PIN & OK
PIN=
prompt appears.
d. The customer keys in their personal identification number (PIN) and
presses the
OK
button. The
PLEASE WAIT FOR MESSAGE
prompt
appears.
7. The terminal displays
Processing
then the Host Response screen (indicating
the amount to be voided and the card number) while it communicates with the
Host and prints the beginning of the first receipt.
8. When the Refund Void is approved, the Host Response screen is updated with
the
Approved
text and the transaction number, and the terminal finishes print-
ing the Merchant Copy of the receipt. The
Next Copy
button appears.
a. The PINPad displays the
APPROVED-THANKS OBTAIN CARD
prompt.
b. The customer returns the PINPad.
9. Tear off the receipt and keep it for your records.
10. Press
Next Copy
to print the Cardholder copy of the receipt. The receipt
prints.
11. Tear off the receipt and give it to the customer along with their Debit card.
12. Press
Exit
. The terminal returns to the Idle screen.
a. The PINPad display returns to the
WELCOME/BONJOUR
prompt.
Summary of Contents for smartselect
Page 10: ...Table of Contents viii SmartSELECT Merchant Operating Manual V2 0...
Page 14: ...Introduction 4 SmartSELECT Merchant Operating Manual v 2 0...
Page 48: ...Configuring Your Terminal 38 SmartSELECT Merchant Operating Manual v 2 0...
Page 58: ...Administrative Transactions 48 SmartSELECT Merchant Operating Manual v 2 0...
Page 72: ...Debit Financial Transactions 62 SmartSELECT Merchant Operating Manual v 2 0...
Page 84: ...Credit Financial Transactions 74 SmartSELECT Merchant Operating Manual v 2 0...
Page 96: ...Clerk Subtotalling 86 SmartSELECT Merchant Operating Manual v 2 0...
Page 102: ...Multi Terminal Reporting 92 SmartSELECT Merchant Operating Manual v 2 0...
Page 128: ...Private Label Transactions 118 SmartSELECT Merchant Operating Manual v 2 0...
Page 158: ...ERNEX Electronic Marketing Programs 148 SmartSELECT Merchant Operating Manual v 2 0...
Page 176: ...AIR MILES Reward Program 166 SmartSELECT Merchant Operating Manual v 2 0...
Page 188: ...Error Messages Troubleshooting 178 SmartSELECT Merchant Operating Manual v 2 0...
Page 198: ...188 SmartSELECT Merchant Operating Manual v 2 0...
