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Frequently asked questions (FAQ)
What should I do if I cannot open the lid?
• Depressurize the cooker and remove the operating valve.
• Ensure that there is no more pressure inside.
• If necessary, heat the cooker a few moments without the operating valve.
What should I do if the cooker is used without liquid inside?
• Contact the MONIX after-sales service for verification.
What should I do if no steam leaves through the operating valve and
there is no sound of steam release coming from the cooker?
• The pressure has not increased. This is normal during the first minutes
while cooking.
IF THIS EVENT PERSISTS, VERIFY THAT:
• The heat source is sufficiently strong. If not, increase the heat.
• The quantity of liquid in the cooker body is sufficient.
• The operating valve is correctly placed, clean and free of residue.
• The pressure cooker is correctly closed.
• The airtight seal and the cooker’s edges have not deteriorated.
What should I do if the safety valve becomes active?
• Turn off the heat source.
• Wait for the cooker to cool.
• Verify the valve centralizer, the operating valve and the safety valve.
What should I do if steam escapes between the cooker lid and body?
• Verify the cooker is closed, and if necessary, ensure a tighter close.
• Verify the silicone gasket is in a good conditions and replace it if
necessary.
• Verify the silicone gasket is correctly positioned in the pressure cooker.
• Verify that the lid, safety valve and operating valve are clean.
• Verify the edges of the cooker body are not damaged.
What should I do if the food has not cooked or has burned?
• Verify the cooking time used.
• Verify the strength of the heat source.
• Verify the correct placement of the operating valve.
• Verify the amount of water used.
How do I clean the pressure cooker if food has burned in its interior?
• Leave the cooler body to soak before starting to clean it.
• NEVER use bleach or products which contain hydrochloric compounds.
Guarantee
The term of this guarantee is two years from the date of purchase of the
product, and covers possible manufacturing defects but does not cover
defects caused by misuse of the machine, inappropriate use or damage
caused by blows.
To use of this guarantee, consumers should always go to the
establishment where the product was bought, taking the proof of
purchase. Only in the event that to do the above is impossible or too
costly may consumers contact the manufacturer in order to claim for
the repair or replacement of the product, sending the claim by post to:
ISOGONA S.L., c/ Basters 4, Polígono Industrial, (43800) Valls,
Tarragona (Spain).
Possible defective products covered by this guarantee will be accepted,
repaired and/or replaced free of charge and returned free of charge to
the purchaser.
This guarantee does not affect the consumer’s rights in accordance with
the contents of RDL 1/2007, General Law for the Defence of Consumers
and Users.
This document will be interpreted in accordance with the laws of
Spain, with Spanish Courts being competent for settling any possible
difference.
* In the event that the product was purchased in a country other than
Spain, consumers should always go to the establishment where
the product was bought, taking proof of purchase in order to use
the guarantee. Only in the event that the above is impossible or too
costly may consumers contact the importer as indicated by the
aforementioned establishments.
