background image

31

Consumer Services

Stainless Steel Refrigerator

With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!

GE Answer
Center

®

In the USA:
800.626.2000

Whatever your question about any Monogram major appliance, GE Answer Center

®

information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center

®

service is open 

24 hours a day, 7 days a week.

In Canada, call 1.888.880.3030.

In-Home Repair
Service

In the USA:
800.444.1845

In Canada:
1.888.880.3030

A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer 
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays, 
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.

Service Contracts

In the USA:
800.626.2224

In Canada:
1.888.880.3030

You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future 
service at today’s prices.

Parts and
Accessories

In the USA:
800.626.2002

In Canada:
1.888.880.3030

Individuals qualified to service their own appliances

can have parts or accessories sent directly

to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.

User maintenance instructions contained in this manual cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

For Customers
With Special
Needs…

In the USA:
800.626.2000

GE offers Braille controls for a variety of GE appliances, and a
brochure to assist in planning a barrier-free kitchen for persons 
with limited mobility.

Consumers with impaired hearing or speech who have access to a 
TDD or a conventional teletypewriter may call 800.TDD.GEAC 
(800.833.4322) to request information or service.

Summary of Contents for Side-by-Side Stainless Steel Free-Standing

Page 1: ...Monogram Owner s Manual monogram com Free Standing Side by Side Stainless Steel Refrigerator ...

Page 2: ...1 Model and Serial Numbers 3 Performance Data Sheet 27 Problem Solver 22 26 Product Registration 3 29 30 Safety Instructions 4 7 State of California Water Treatment Device Certificate 28 Warranty Back Cover Care and Cleaning Cleaning Outside and Inside 19 Light Bulb Replacement 21 Moving 20 Vacation 20 Operating Instructions Automatic Icemaker 16 Additional Features 14 Crispers and Pans 15 CustomC...

Page 3: ... If you need service To obtain service see the Consumer Services page in the back of this manual We re proud of our service and want you to be pleased If for some reason you are not happy with the service you receive here are steps to follow for further help For customers in the USA FIRST contact the people who serviced your appliance Explain why you are not pleased In most cases this will solve t...

Page 4: ...en are in the area Unplug your refrigerator before cleaning and making repairs NOTE We strongly recommend that any servicing be performed by a qualified individual Before replacing a burned out light bulb the refrigerator should be unplugged in order to avoid contact with a live wire filament A burned out light bulb may break when being replaced NOTE Turning control to OFF does not remove power to...

Page 5: ...nchez votre réfrigérateur avant de le nettoyer et de le réparer REMARQUE Nous vous recommandons vivement de confier toute réparation à un technicien qualifié Avant de remplacer une ampoule grillée le réfrigérateur doit être débranché afin d éviter tout contact avec un fil sous tension Une ampoule grillée peut se briser pendant l opération REMARQUE Lorsque vous placez la commande sur 0 éteint l ali...

Page 6: ... strongly recommend against the use of an adapter plug However if you must use an adapter where local codes permit a temporary connection may be made to a properly grounded 2 prong wall outlet by use of a UL listed adapter available at most local hardware stores The larger slot in the adapter must be aligned with the larger slot in the wall outlet to provide proper polarity in the connection of th...

Page 7: ...accordement temporaire si les codes locaux le permettent dans une prise de courant à 2 alvéoles adéquatement mise à la terre en utilisant une fiche d adaptation homologuée UL en vente dans la plupart des quincailleries La fente la plus longue de la fiche doit être alignée avec la fente la plus longue de la prise murale afin d assurer la polarité appropriée pour le branchement du cordon d alimentat...

Page 8: ... 6 F and 6 F Once the desired temperature has been set the temperature display will return to the actual fresh food and freezer temperatures after 5 seconds Several adjustments may be required Each time you adjust controls allow 24 hours for the refrigerator to reach the temperature you have set To turn the cooling system off tap the WARMER pad for either the fresh food compartment or the freezer ...

Page 9: ...s complete the pan will reset to the MEAT setting 30 F to help preserve thawed items until they are used The displayed actual temperature of the CustomCool pan may vary slightly from the SET temperature based on usage and operating environment NOTE For food safety reasons it is recommended that foods be wrapped in plastic wrap when using ExpressThaw This will help contain meat juices and improve t...

Page 10: ...ou should hear the plate click into place Disassembling the Chill Thaw tray 0 5 Lbs 4 hours Hamburger Patties 0 5 lb Individually Wrapped Filet Mignon 0 5 lb 1 5 Lbs 8 hours Chicken Breasts 1 5 lbs Ground Beef 1 5 lbs Steak 1 5 lbs 3 0 Lbs 12 hours Chicken Breasts 3 0 lbs Ground Beef 3 0 lbs Steak 3 0 lbs 15 Minutes 1 Beverage Can 12 oz 2 Small Juice Boxes 6 8 oz each 30 Minutes 2 to 6 Beverage Ca...

Page 11: ...ush it up into the holder 4 Slowly turn it to the right until the filter cartridge stops DO NOT OVERTIGHTEN As you turn the cartridge it will automatically raise itself into position Cartridge will rotate about 1 4 turn 5 Run water from the dispenser for 3 minutes about one and a half gallons to clear the system and prevent sputtering 6 Press and hold the RESET WATER FILTER pad on the dispenser fo...

Page 12: ...ed on the door shelf Place a finger on either side of the snugger near the rear and move it back and forth to fit your needs Slide out spillproof shelf The slide out spillproof shelf allows you to reach items stored behind others The special edges are designed to help prevent spills from dripping to lower shelves To remove Slide the shelf out until it reaches the stop then press down on the tab an...

Page 13: ...r baskets To remove push the basket all the way to the back of the freezer Lift up until the back pins are disengaged Lift the entire basket up and pull out Make sure you push the baskets all the way back in before you close the door Slide out freezer shelves To remove slide out to the stop position lift the front past the stop position and slide out Make sure you push the shelves all the way back...

Page 14: ...oor will remain open to allow you to load and unload food more easily When the door is only partially open it will automatically close The resistance you feel at the stop position will be reduced as the door is loaded with food The beverage rack is designed to hold a bottle on its side It can be attached to any slide out shelf To install 1 Line up the large part of the slots on the top of the rack...

Page 15: ...om the freezer compartment to flow to the pan The variable temperature control regulates the air flow from the Climate Keeper Set the control to the coldest setting to store fresh meats Set the control to cold to convert the pan to normal refrigerator temperature and provide extra vegetable storage space The cold air duct is turned off Variable settings between these extremes can be selected C O L...

Page 16: ...cemaker will stop producing ice It is normal for several cubes to be joined together If ice is not used frequently old ice cubes will become cloudy taste stale and shrink If ice cubes get stuck in the icemaker the green power light will blink To correct this set the power switch to O off and remove the cubes Set the power switch to l on to restart the icemaker After the icemaker has been turned on...

Page 17: ... this pad to speed up ice production This will increase ice production for the following 48 hours or until you press the pad again Door Alarm To set the alarm press this pad until the indicator light comes on This alarm will sound if either door is open for more than 3 minutes The light goes out and the beeping stops when you close the door Spill Shelf Other dispenser controls Do not add ice from ...

Page 18: ...wer switch to the 0 off position Pull the drawer straight out and then lift past the stop position To replace When replacing the drawer be sure to press it firmly into place If it does not go all the way back remove it and rotate the drive mechanism 1 4 turn Then push the drawer back again Drive Mechanism ...

Page 19: ... through GE Parts and Accessories 800 626 2002 Order part number WX10X15 Do not use appliance wax or polish on the stainless steel Cleaning the inside To help prevent odors leave an open box of baking soda in the fresh food and freezer compartments Unplug the refrigerator before cleaning If this is not practical wring excess moisture out of sponge or cloth when cleaning around switches lights or c...

Page 20: ...d unplug the refrigerator Clean the interior with a baking soda solution of one tablespoon 15 ml of baking soda to one quart 1 liter of water Leave the doors open Set the icemaker power switch to the 0 off position and shut off the water supply to the refrigerator If the temperature can drop below freezing have a qualified servicer drain the water supply system to prevent serious property damage d...

Page 21: ...g straight out 3 Lift the light shield up and pull it out 4 After replacing the bulb with an appliance bulb of the same or lower wattage replace the shield and the knob 5 Plug the refrigerator back in Freezer compartment Setting the controls to OFF does not remove power to the light circuit 1 Unplug the refrigerator 2 Remove the shelf just above the light shield The shelf will be easier to remove ...

Page 22: ...zer cooling coils sounds like boiling water or a gurgling noise Cracking or popping of cooling coils caused by expansion and contraction during defrost and refrigeration following defrost Water dripping as it melts from the evaporator and flows to the drain pan during the defrost cycle Icemaker The icemaker water valve will buzz when the icemaker fills with water If the power switch is in the l on...

Page 23: ...et at the coldest setting See Temperature Controls FRESH FOOD Temperature controls not set cold enough OR FREEZER See Temperature Controls COMPARTMENT Warm weather or frequent door openings TOO WARM Door left open for long time Package may be holding door open FROST OR ICE Door left open or package holding door open CRYSTALS ON Too frequent or too long door openings FROZEN FOOD Frost within packag...

Page 24: ... used for a long time Dispense water TASTE ODOR until all water in the system has been replenished WATER IN FIRST Normal when refrigerator is first installed Allow 24 hours for the GLASS IS WARM refrigerator to completely cool down Water dispenser has not been used for a long time Dispense water until all water in the system has been replenished Water system has been drained Allow several hours fo...

Page 25: ...carries moisture into refrigerator when doors are opened INTERIOR LIGHT No power at outlet DOES NOT WORK Light bulb needs replacing See Care and Cleaning WATER ON KITCHEN Ice cubes jammed in chute Poke ice through with a wooden spoon FLOOR OR BOTTOM OF FREEZER HOT AIR FROM Normal air flow cooling motor In the refrigeration process it is BOTTOM OF normal that heat be expelled in the area under the ...

Page 26: ...cle is in process Allow 24 hours for the system to stabilize SELECTTEMP Fresh food compartment temperature control is set at the warmest FEATURE IS setting This is normal In order to minimize energy usage the NOT WORKING SELECTTEMP feature is disabled when the fresh food compartment temperature control is set at the warmest setting DOORS ARE Unlevel floor Adjust rollers then align doors by adjusti...

Page 27: ...si 2 8 8 2 bar non shock Temperature 33 100 F 0 6 38 C Flow rate 0 5 gpm 1 9 lpm General Installation Operation Maintenance Requirements Flush new cartridge at full flow for 3 minutes to purge out trapped air Replace cartridge when flow becomes too slow Special Notices Installation instructions parts and service availability and standard warranty are included with the product when shipped This dri...

Page 28: ...tpoint Refrigerator Systems HWF HWF General Electric Appliances Cysts protozoan Turbidity Asbestos Lead Atrazine Lindane 2 4 D 300 gallons 0 5 gpm For Purchases Made In Iowa This form must be signed and dated by the buyer and seller prior to the consummation of this sale This form should be retained on file by the seller for a minimum of two years BUYER SELLER Name Name Address Address City State ...

Page 29: ...General Electric Company Warranty Registration Department P O Box 32150 Louisville KY 40232 2150 Place 1st Class Letter Stamp Here GE Appliances Consumer Product Ownership Registration Important Mail Today ...

Page 30: ...l need this information should you require service Our service number in the U S A 800 444 1845 In Canada 888 880 3030 3 Read your Owner s Manual carefully It will help you operate your new appliance properly If you have questions or need more information call the GE Answer Center 800 626 2000 Important To ensure that your product is registered fold and mail this form No envelope is needed Consume...

Page 31: ...n Canada 1 888 880 3030 You can have the secure feeling that GE Consumer Service will still be there after your warranty expires Purchase a GE contract while your warranty is still in effect and you ll receive a substantial discount With a multiple year contract you re assured of future service at today s prices Parts and Accessories In the USA 800 626 2002 In Canada 1 888 880 3030 Individuals qua...

Page 32: ...e need service during warranty period or beyond in the U S A call 800 444 1845 In Canada 888 880 3030 Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state province to province To kn...

Reviews: