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TROUBLESHOOTING
Q1: No video on either display.
A1: Verify that the video source is powered on and playing video content. Verify that the
HDMI INPUT lead is fully seated into the HDMI output of your source device. Check
the splitter and verify that the INPUT LED is illuminated. Try connecting a USB power
source, such as a wall charger (not included).
Q2: No video on one display, but video is present on the other display.
A2: Verify that the display is powered on and that the proper HDMI input is selected.
Check the HDMI cable connections at each end to verify that they are fully seated in
the HDMI connectors. Try swapping out the HDMI cable with a known good one.
Q3: 1080p@60Hz and 4K@30Hz video display properly, but 4K@60Hz video does not.
A3: Ensure that you are using a Premium High Speed HDMI Cable that supports 18Gbps
bandwidth.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online
to talk to one of our friendly and knowledgeable Tech Support Associates. Technical
support is available through the online chat button on our website www.monoprice.com
or through email by sending a message to tech@monoprice.com. Check the website for
support times and links.
