4 Trouble shooting
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
Not working
Odor
Long-term operation
of compressor
Check the freezer is plugged in and connected to power;
Low voltage;
Whether temperature control knob is in the work area;
Power failure or tripping circuit.
Odorous foods should be closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
It is normal that freezer operates for longer time in summer
when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of freezer door;
Thick frost layer (defrost is needed).
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Light not work
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Doors cannot be
properly closed
Loud noises
Whether the freezer is connected to power, whether the
light is damaged( only applicable to models with an
interior light)
The freezer door is obstructed by food packages;
Too much food;
Unbalanced freezer.
Whether the floor is flat, whether the placement of
freezer is stable;
Whether the freezer accessories are properly placed.
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Transient difficulty in After refrigeration, there will be pressure difference between
the inside and outside of the freezer to result in transient
door opening
difficulty in door opening. This is a normal physical phenomenon.
The freezer enclosure may emit heat during operation
Over heat on sidewall
specially in summer, this is caused by the radiation of the
condenser, and it is a normal phenomenon.
Condensation: condensation phenomenon will be detected
Surface condensation
on the exterior surface and door seals of the freezer when
the ambient humidity is large, this is a normal phenomenon,
and the condensation can be wiped away with a dry towel.
Refrigerants circulating in the refrigerant lines will produce
eruption of sound and grunts which is normal does not affect
Airflow sound
the cooling effect.
Buzz
Buzz will be generated by running compressor specially
Clatter
when starting up or shutting down.
The solenoid valve or electric switch valve will clatter which
is a normal phenomenon and does not affect the operation.
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