LIMITED WARRANTY
FOR VIDEOLARM INC. PRODUCTS
VIDEOLARM INC. warrants this Product to be free from defectsin material or workmanship,as follows:
PRODUCTCATEGORY
PARTS
LABOR
All Enclosures and Electronics
Five (5) Years
Five (5) Years
Pan/Tilts
Three (3) Years **6 months if used in autoscan
Three (3) Years **6 months if used in autoscan
Poles/PoleEvators
Three (3) Years
Three (3) Years
Warrior/Q-View/I.R. Illuminators Five (5) Years
Five (5) Years
Controllers
Five (5) Years
Five (5) Years
Power Supplies
Five (5) Years
Five (5) Years
Accessory Brackets
Five (5) Years
Five (5) Years
During the labor warranty period, to repair the Product, Purchaser will either return the defective product, freight prepaid, or deliver it to Videolarm Inc.
Decatur GA. The Product to be repaired is to be returned in either its original carton or a similar package
an equal degree of protection with a
RMA # (Return Materials Authorization number) displayed on the outer box or packing slip. To obtain a RMA# you must contact our Technical Support
Team at 800.554.1124, extension 101. Videolarm will return the repaired Product freight prepaid to Purchaser. Videolarm is not obligated to provide
Purchaser with a substitute unit during the warranty period or at any time. After the applicable warranty period, Purchaser must pay all labor and/or
parts charges.
1.NOTIFICATIONOF CLAIMS: WARRANTYSERVICE:If Purchaser believes that the Product is defective in material or workmanship, then written notice
with an explanation of the claim shall be given promptly by Purchaser to Videolarm but all claims for warranty service must be made within the
warranty period. If after investigation Videolarm determines that the reported problem was not covered by the warranty, Purchaser shall pay Videolarm
for the cost of investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall
extend the warranty period as to the entire Product. The
warranty on the repaired part only shall be in
for a period of ninety (90) days
following the repair or replacement of that part or the remaining period of the Product parts warranty, whichever is greater.
2.EXCLUSIVE REMEDY: ACCEPTANCE:Purchaser’s exclusive remedy and Videolarm’s sole obligation is to supply (or pay for) all labor necessary to repair
any Product found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts.
3.EXCEPTIONS TO LIMITED WARRANTY: Videolarm shall have no liability or obligation to Purchaser with respect to any Product requiring service
during the warranty period which is subjected to any of the following: abuse, improper use: negligence, accident, lightning damage or other acts
of God (i.e., hurricanes, earthquakes),
failure of the end-user to follow the directions outlined in the product instructions, failure of the
end-user to follow the maintenance procedures recommended by the International Security Industry Organization, written in product instructions,
or recommended in the service manual for the Product. Furthermore, Videolarm shall have no liability where a schedule is
for regular
replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by
personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product’s original
(trademark, serial number) markings have been defaced, altered, or removed. Videolarm excludes from warranty coverage Products sold
AS IS and/or WITH ALL FAULTS and excludes used Products which have not been sold by Videolarm to the Purchaser. All software and accompanying
documentation furnished with, or as part of the Product is furnished “AS IS” (i.e., without any warranty of any kind), except where expressly provided
otherwise in any documentation or license agreement furnished with the Product.
4.PROOF OF PURCHASE:The Purchaser’s dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility.
DISCLAIMEROF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, VIDEOLARM HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH
REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE
STATE STATUTE. VIDEOLARM HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-VIDEOLARM
PRODUCTS OR NON-VIDEOLARM RECOMMENDED PRODUCTS PURCHASER CHOOSES TO CONNECT TO PRODUCT.
LIMITATION OF LIABILITY
THE LIABILITY OF VIDEOLARM, IF ANY, AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND
WHATSOEVER, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE
PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL VIDEOLARM BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT
OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
/tour operation
/tour operation
**6 months if used in autoscan
/tour operation
**6 months if used in autoscan
/tour operation
SView Series
Five (5) Years
Five (5) Years
The limited warranty stated in these product instructions is subject to all of the following terms and conditions:
TERMS AND CONDITIONS
