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Voyager User’s Manual - Appendices
Page 91
Voyager User’s Manual - Appendices
Appendix F - Service and Support Information
Moog Limited Warranty
Moog Music warrants its produces to be free of defects in materials or workmanship and conforming to
specifications at the time of shipment for a period of one year from the date of purchase. During the war-
ranty period, any defective products will be repaired or replaced, at Moog Music’s option, on a return-to-fac-
tory basis. This warranty covers defects that Moog Music determines are no fault of the user. In countries
outside of the USA, contact the Moog authorized distributor listed on our web site (www.moogmusic.com)
for service.
Returning your Product to Moog Musi
c
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog
Music before returning any product. You can request an RMA number on-line using the ‘Product Register’
link on the Moog Music home page or call us at (828) 251-0090. The Voyager must be returned in the origi-
nal inner packing including the foam inserts. The warranty will not be honored if the product is not properly
packed. Once packed, send the product to Moog Music Inc. with transportation and insurance charges
paid.
What we will do
Once received, we will examine the product for any obvious signs of user abuse or damage as a result of
transport. If the product has been abused, damaged in transit, or is out of warranty, we will contact you with
an estimate of the repair cost.
How to initiate your warranty
Please initiate your warranty on-line at www.moogmusic.com by clicking on the “Product Register” tab. If
you do not have web access, fill out the all the information on the included warranty card and mail to:
Moog Music, Inc.
Attn: New Product Registration
2004-E Riverside Dr.
Asheville, N.C. USA 28804
Appendix G - Caring for the Voyager
Clean the Voyager with a soft, moist cloth only – do not use solvents or abrasive detergents. On Voyager
keyboard versions the finish of the wood casing can be cleaned with a guitar polish, or a fine furniture polish.
Heed the safety warnings at the beginning of the manual. Don’t drop the unit. If you are shipping your Voyager
to the factory for servicing, we recommend using the original shipping carton, or an ATA approved Road Case.
Shipping the Voyager in a non-ATA or packaging other than the original carton will void the warranty. When
setting up the Voyager, be sure your stand or table is capable of holding at least 40lbs (25lbs for the RME).
IMPORTANT SAFETY NOTE: Do not open the chassis. There are no user serviceable parts in
the Voyager. Maintenance of the Voyager synthesizer should be referred to qualified service
personnel only.
