RAYCO WARRANTY CERTIFICATE
A. General Outline
Rayco Manufacturing, Inc. warrants to the first user that the
products it supplies will be free from defects in material and
workmanship under normal and proper usage for a period of
365 days from the date of delivery to the first user. In addition,
with respect to “Mini Work-Force” models, the mainframe
and control bar will be free from defects in material and
workmanship under normal and proper usage for a period
of two (2) years from said date of delivery.
This warranty does not cover and Rayco makes no warranties
with respect to (i) any product that has been subject to abuse,
misuse, misapplication, neglect, alteration or accident; to
improper or incorrect repair or maintenance; or to abnormal
conditions of use, temperature, moisture, dirt or corrosive
matter; and (ii) any material, parts or other components that
are manufactured by someone other than Rayco, which items
carry only the manufacturer’s warranty, if any. Furthermore,
this warranty does not cover expendable parts.
Individual components such as engines, engine drive systems,
batteries, and hydraulic components, etc. shall be covered
by standard warranties of their respective manufacturers.
Any claims must be submitted within 30 days of the repair.
B. Individual Components
1.Engines
a. All engines have specific warranties issued by OEM
and honored thru their respective dealer.
2. Hydraulic Components
a.Hydraulic components have variable warranties. Rayco
must preauthorize all hydraulic component product
warranties prior to removal from the machine, and all
warranty considerations are the sole responsibility of
the manufacturer.
3. Batteries
a. Batteries have a warranty that is honored thru
manufacturer. For warranty service, the purchaser is to
contact manufacturer directly.
4. Various Components
a. Belts will be covered under warranty only if Rayco
receives warranty from their supplier.
b. Sprockets Sheaves have a six month limited
warranty.
c. Electric clutches have a six month limited warranty.
d. Hydraulic Cylinders will be covered under warranty
only if Rayco receives warranty from their supplier.
5. Pockets and Teeth
a. Pockets and Teeth will be covered under warranty
only if they are defective before they are mounted on a
stump grinder. Once they are used, all warranty stops.
C. Items not Covered
Rayco is not responsible for the following:
1. Premiums charged for overtime labor requested by the
purchaser.
2. Transporting the product to and from the place at which
warranty work is performed.
3. Any product that has been altered or
modified in ways not approved by Rayco.
4. Depreciation or damage caused by normal wear, lack
of reasonable and proper maintenance, failure to follow
operating instructions, misuse, lack of proper protection
during storage, or accident.
D. Unapproved Service Modification
Rayco is relieved of its obligation under this warranty if:
1. Service (other than normal maintenance and replacement
of service items) is performed by someone other than
an authorized Rayco dealer; or
2. The product is modified or altered in ways not approved
by Rayco.
E. Obtaining Warranty Service
To obtain performance of this warranty, the original retail
purchaser must request warranty service from a Rayco dealer
authorized to sell the product to be serviced. When making
such a request, the purchaser must present evidence of the
product’s delivery date, make the product available at the
dealer’s place of business, and inform the dealer in what
way the purchaser believes the product to be defective.
Warranty repairs can be made in the field if the purchaser and
servicing dealer so desire. However, travel time expense to
and from the job site will be purchaser or dealer responsibility.
F. No Implied Warranty or Other
Representation
Where permitted by law, neither Rayco nor any company
affiliated with it makes any warranties, representations
or promises, expressed or implied, as to the quality or
performance, or freedom from defect of its products other
than those set forth above, and NO IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS IS MADE.
G. Limitation of Purchaser’s Remedies
Where permitted by law, the purchaser’s only remedies in
connection with the branch of performance on any warranty
on any Rayco product are those set forth on this page. In
no event will the dealer and or Rayco be liable for incidental
or consequential damages, including but not limited to:
loss of profits, rental of substitute equipment, or other
commercial loss.
H. No Dealer Warranty
The selling dealer makes no warranty of his own on any
item warranted by Rayco, and makes no warranty on other
items unless he delivers to the purchaser a separate written
warranty certificate specially warranting the item. A dealer
has no authority to make any representation to promise on
behalf of Rayco, or to modify the terms or limitations of this
warranty in any way.
If you have a situation where you are not sure if a component
is covered under warranty, please do not hesitate to contact
us. Rayco wants you and your customer to be 100% satisfied
with our products and service.
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