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This guarantee is valid in the UK and Ireland
only.
It is in your interest to retain the retailers receipt as
proof of purchase. Please quote the following information
if the product develops a fault. These numbers can be
found on the base of the product.
Model No.
Serial No.
All Morphy Richards Products are individually tested
before leaving the factory. In the unlikely event of any
appliance proving to be faulty within 28 days of purchase it
should be returned to the place of purchase for it to be
replaced.
If the fault develops after 28 days and within 24
months of original purchase, you should contact the
helpline number quoting Model number and Serial number
on the product, or write to the address below. You will
be asked to return the product (in secure, adequate
packaging) to the address below along with a copy of proof
of purchase. Subject to the exclusions set out below (see
‘Exclusions’) the faulty appliance will then be repaired or
replaced and dispatched usually within 7 working days of
receipt.
If for any reason this item is replaced during the 2 year
guarantee period, the guarantee on the new item will be
calculated from original purchase date. Therefore it is vital
to retain your original till receipt or invoice to indicate the
date of initial purchase.
To qualify for the 2 year guarantee the appliance must
have been used according to the manufacturers
instructions. For example kettles should have been
regularly descaled or an iron cord should have been
stored as recommended by the instructions.
EXCLUSIONS
Morphy Richards shall not be liable to replace or
repair the goods under the terms of the Guarantee where:
1 The fault has been caused or is attributable to
accidental use, mis-use, negligent use or used contrary
to the manufacturers recommendations or where the
fault has been caused by power surges or damage
caused in transit.
2 The appliance has been used on a voltage supply other
than that stamped on the products.
3 Repairs have been attempted by persons other than
our service staff (or authorised dealer).
4 Where the appliance has been used for hire purposes
or non-domestic use.
5 Morphy Richards are not liable to carry out any type of
servicing work, under the guarantee.
6 Plastic filters for all Morphy Richards kettles and coffee
makers are not covered by the guarantee.
This guarantee does not confer any rights other than
those expressly set out above and does not cover any
claims for consequential loss or damage. This guarantee is
offered as an additional benefit and does not affect your
statutory rights as a consumer.
The After Sales Division, Morphy Richards Ltd, Mexborough, South Yorkshire, England, S64 8AJ
Helpline (office hours): UK (local rate) 08450 777700, Republic of Ireland 1800 409119
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