TROUBLE SHOOTING
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If you are still experiencing problems with this heater, please contact
our customer service hotline at 1 (866) 814-0585 or 1 (888) 922-2336.
PROBLEM PROBABLE CAUSE SOLUTION
Connection between valve and
ignition pin is loose
Tighten the connection between
ignition pin and valve
The distance between ignition
pin and flame orifice is too
Adjust the distance between the
ignition pin and flame orifice
Ignition pin fails Call customer service
Gas cylinder valve is closed Turn gas cylinder valve to ON
Pressure is low
Valve broken
Turn gas cylinder valve OFF and
Call customer service
replace gas cylinder
Hose and regulator broken Call customer service
Dirt built up around the tip of
Valve broken
thermocouple
Clean dirt from thermocouple
Call customer service
Connection between
thermocouple and valve is loose
Tighten the connection between
thermocouple and valve
Tilt switch broken Call customer service
Burner can be
lit manually,
can not be lit
with control
knob
Burner will not
light
Flame
extinguish