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Section 6: Customer Service
Moseley SL9003Q
602-12016-01 Revision J
the problem and get the equipment back to you as fast as possible. Include your RA number
inside the carton.
If you are shipping a complete chassis, all modules should be tied down or secured as they
were originally received. On some Moseley Associates equipment, printing on the underside
or topside of the chassis will indicate where shipping screws should be installed and
secured.
Ship equipment in its original packing, if possible. If you are shipping a subassembly, please
pack it generously to survive shipping. Make sure the carton is packed fully and evenly
without voids, to prevent shifting. Seal it with appropriate shipping tape or nylon-reinforced
tape. Mark the outside of the carton "Electronic Equipment - Fragile" in large red letters.
Note the RA number clearly on the carton or on the shipping label, and make sure the name
of your company is listed on the shipping label. Insure your shipment appropriately. All
equipment must be shipped prepaid.
The survival of your equipment depends on the care you take in shipping it. Address
shipments to:
MOSELEY ASSOCIATES, INC.
Attn: Technical Services Department
82 Coromar Drive
Santa Barbara, CA 93117-3024
Moseley Associates, Inc. will return the equipment prepaid under Warranty and Service
Agreement conditions, and either freight collect or billed for equipment not covered by
Warranty or a Service Agreement.
6.4 Field
Repair
Some Moseley Associates equipment will have stickers covering certain potentiometers,
varicaps, screws, and so forth. Please contact Moseley Associates technical service
department before breaking these stickers. Breaking a tamperproof sticker may void your
warranty.
When working with Moseley’s electronic circuits, work on a grounded antistatic surface,
wear a ground strap, and use industry-standard ESD control.
Try to isolate a problem to a module or to a specific section of a module. Then compare
actual wave shapes and voltage levels in your circuit with any shown on the block and level
diagrams or schematics. These will sometimes allow the problem to be traced to a
component.
Spare Parts Kits
Spare parts kits are available for all Moseley Associates products. We encourage the
purchase of the appropriate kits to allow self-sufficiency with regard to parts. Information
about spares kits for your product may be obtained from our sales department or technical
service department.
Module Exchange
When it is impossible or impractical to trace a problem to the component level, replacing an
entire module or subassembly may be a more expedient way to correct the problem.
Replacement modules are normally available at Moseley Associates for immediate shipment.
Arrange delivery of a module with our technical services representative. If the shipment is
to be held at your local airport with a telephone number to call, please provide an alternate
number as well. This can prevent unnecessary delays.
Summary of Contents for Starlink SL9003Q
Page 86: ...5 22 Section 5 Module Configuration Moseley SL9003Q 602 12016 01 Revision J ...
Page 90: ...6 4 Section 6 Customer Service Moseley SL9003Q 602 12016 01 Revision J ...
Page 110: ...A 10 Appendix A Path Evaluation Information Moseley SL9003Q 602 12016 01 Revision J ...
Page 118: ...D 2 Appendix D Microvolt dBm Watt Conversion 50 ohms Moseley SL9003Q 602 12016 01 Revision J ...
