17
IX Warrany
Motic Swift Line Warranty
The Motic Swift Line 5 Year Warranty assures that the microscope is guaranteed against defects in material
and workmanship for 5 years from the purchase date of the product. Electrical components are covered for 1
year; video components are covered for one year after purchase. Normal wear, routine maintenance, light
bulbs, power supplies, rechargers, batteries, fuses, cords, add-on accessories, damage resulting from repair
by unauthorized parties, accident, alteration, shipping, misuse or abuse is not covered. Determination of
warranty is at the technician’s discretion.
Defective products covered by the warranty will be repaired free of charge when they are returned, postpaid.
Warranty Process
An official Return Material Authorization (RMA) number must accompany any return, including
a copy of the original sales or purchase receipt, with the RMA number also clearly written on
the exterior of the shipping box. Microscope(s) must be shipped back to originating location or
sales office. A detailed description of the difficulty must be enclosed with the returned unit,
shipped freight pre-paid to Motic Instruments USA, Inc. Motic Instruments USA, Inc, after
evaluation and warranty determined, will repair, or replace at no charge and return. If, after
evaluation, failure was caused by misuse, alterations, accident, or abnormal conditions of
operation, an estimate of repairs will be submitted for your approval prior to work being
performed.
For Product and Customers outside the US
For customers living outside the United States, Motic Instruments USA, Inc. will provide
standard warranty service. However, all inbound & outbound shipping cost, including taxes and
tariffs, are the responsibility of the consumer.
For questions about warranty and repairs:
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Toll Free: 1-800-275-3716
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Email: rma@moticusa.com
For Digital Technical Support, including software:
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Toll Free: 1-877-901-4141
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technical@motic-america.com
