11
EN
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Motor
doesn't
work
at all
•Make sure you
have power in the
automation control
board and if it is
working properly.
• Still not working
• Consult a qualified
MOTORLINE technician.
• Motor
doesn’t
move but
makes noise
• Unlock motor
and move gate
by hand to check
for mechanical
problems on the
gate.
• Is the gate
closed?
• Consult an experienced
gate expert
1 • Check all motion axis and associated motion systems related with gate and operators (pins, hinges, etc.) to find out what is the problem.
• Gate moves
easily?
• Consult a qualified
MOTORLINE technician.
• Motor
opens but
doesn’t
close
• Unlock motor and
move gate by hand
to closed position.
Lock motor(s)
again and turn off
power supply for 5
seconds. Reconnect
it and send order to
open
gate using
transmitter.
• Gate opened but
didn’t close again.
1 • Check if there is any
obstacle in front of the
photocells;
2 • Check if any of the
control devices (key
selector, push button, video
intercom, etc.) of the gate
are jammed and sending
permanent signal to control
unit;
3 • Consult a qualified
MOTORLINE technician.
• Motor
doesn’t
make
complete
route
• Unlock motor
and move gate
by hand to check
for mechanical
problems on the
gate.
• Encountered
problems?
• Consult an experienced
gate expert
1 • Check all motion axis and associated motion systems related with gate and operators (pins, hinges, etc.) to find out what is the problem.
• Gate moves
easily?
• Consult a qualified
MOTORLINE technician.
1 • Open control box and check
if it has 230V/110V/24V power
supply;
2 • Check input fuses;
3 • Disconnect motors from control
board and test them by connecting
directly to power supply in order to
find out if they have problems (see
page 12A/12B).
4 • If the motors work, the
problem is on the control board.
Pull it out and send it to our
MOTORLINE technical services for
diagnosis;
5 • If the motors doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 • Check capacitors, testing
operator with new capacitors;
2 • If capacitors are not the problem,
disconnect motors from control
board and test them by connecting
directly to power supply in order to
find out if they have problems (see
page 12A/12B).
3 • If the motors work, the problem
is from control board.
Pull it out and send it to our
MOTORLINE technical services for
diagnosis;
4 • If the motors doesn’t work,
remove them from installation
site and send to our MOTORLINE
technical services for diagnosis.
1 •
Check capacitors, testing with
new capacitors;
2
• If capacitors are not the problem,
disconnect motors from control
board and test them by connecting
directly to power supply in order to
find out if they are faulty;
3
• If the motors doesn’t work,
remove them from installation
site and send to our
MOTORLINE
technical services for diagnosis.
4
• If motors work well and move
gate at full force during the
entire course, the problem is from
controller. Set force using trimmer
on the board. Make a new working
time programming , giving suffient
time for opening and closing with
appropriate force (see manual of
the controller in question).
5
• If this doesn’t work, remove
control unit and send it to
MOTORLINE
technical services
services.
NOTE
: Setting force of the
controller should be sufficient to
make the gate open and close
without stopping, but should
stop with a little effort from a
person.
In case of safety systems failure,
the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc.).
All
MOTORLINE
control boards have LEDs that
easily allow to conclude which devices are
with anomalies.
All safety devices LEDs (DS) in normal
situations remain On.
All "START" circuits LEDs in normal situations
remain Off.
If LEDs devices are not all On, there is some
security systems malfunction (photocells,
safety edges), etc.
If "START" circuits LEDs are turn On, there is a
control device sending permanent signal.
A) SECURITY SYSTEMS:
1 • Close with a shunt all safety systems on
the control board (check manual of the control
board in question).
If the automated system starts working
normally check for the problematic device.
2 • Remove one shunt at a time until you find
the malfunction device .
3 • Replace it for a functional device and check
if the operator works correctly with all the
other devices. If you find another one defective,
follow the same steps until you find all the
problems.
B) START SYSTEMS:
1 • Disconnect all wires from START terminal
input.
2 • If the LED turned Off, try reconnecting one
device at a time until you find the defective
device.
NOTE:
n case procedures described in sections
A)
and
B)
don’t result, remove control board and send
to our technical services for diagnosis.
05. TROUBLESHOOTING
FINAL CONSUMERS INSTRUCTIONS
INSTRUCTIONS FOR SPECIALIZED INSTALLERS
