8
EN
Anomaly
Cause
Procedure
The rotation axis does not lock, the LEDs are not working
and the turnstile does not receive commands, even if there
is power
• The energy may not be enough.
• The control board's power cable may be disconnected.
• The power supply may be defective.
• The power of the power supply must be checked with a multimeter.
• External and internal power cables must be checked manually.
There is power in the turnstile, the LEDs are on, but the
rotation axis does not work.
• The device cables may be disconnected.
• The access card may be defective.
• Check the connections between the control board and the braking device.
• Measure the voltage values.
The LED lights are in the “green arrow” position, but the
rotation axis does not allow passage.
• The braking device may be defective.
• The access card may be defective.
• If the braking device is defective, it must be replaced.
• The braking device must be cleaned with contact spray or similar materials.
• If the access card is defective, it must be replaced.
The turnstile allows to pass but does not close after
passing. It closes automatically after several passes.
• Directional sensors may be defective.
• There may be poor contact when connecting the directional
sensors.
• The access card may be defective.
• If the sensors are defective, they must be replaced.
• Check the cable terminals manually. If they are defective, they must be replaced.
• If the access card is defective, it must be replaced.
The turnstile allows continuous passage in one direction
only.
• It may be running in unidirectional free mode.
• The solenoid cable or spring may be disconnected.
• Check the connections of the START inputs.
The turnstile works correctly with all its functions, but the
LEDs do not light.
• LED boards or cables may be defective.
• The control board may be defective.
• If the LED board is defective, it must be replaced.
• If the LED cable is defective, it must be replaced.
07. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS / SPECIALIZED TECHNICIANS
