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MW800 User’s Guide                                                                                                       

43

 

Appendix F:  Troubleshooting 

Many problems can be solved without outside assistance by following the 
troubleshooting procedures provided via the online help or in the device documents, 
operating system and software applications. Most software applications contain 
troubleshooting procedures and explanation of error information. If you suspect a 
software issue, refer to the operating system or application troubleshooting guides. 
  

NOTE

: This manual does not cover operating system issues. Please, refer to 

Microsoft® Windows® XP Professional or Windows 2000 documentation. 
 
This chapter contains helpful hints to follow when you encounter any problem. If a 
problem persists after you follow the instructions in this chapter, contact your system 
administrator for help.  
 
The following table describes MW800 error messages that warn you about 
conditions that might prevent normal operation

 

Table 1. MW800 error messages 

Message 

Do the following 

Vehicle Battery is Low. The 
system will shutdown in 3 
minutes.  

The car battery voltage is below of the low 
operational limit. Please save your work before 
shutting down 

MW800 CPU temperature is 
high. The system will shutdown 
in 3 minutes.  

The internal temperature is higher than the 
valid limit.  
Please save your work before shutting down. 
Never turn on the device until it cools down to 
normal operating temperature. 

Warning condition is over 

Cancel Warning 

MW800 CPU temperature is 
low. The system will shutdown 
in 3 minutes.  

The internal temperature is below of the valid 
limit.  
Please save your work before shutting down. 
Never turn on the device until it heats up to 
normal operating temperature. 

PC Card error was detected. 
Please remove the PC Card 
device and then press OK. 

Card Bus over-current is discovered. Please 
remove the PC Card device and than press OK 

MW800 hard drive heater may 
be malfunctioned.  

Heater over-current is discovered. Please, 
contact your system administrator. 

Over current is detected in 
device connected to Firewire 
port.  

The MW800 cannot work with this Firewire 
device. Please, disconnect the device. 

 

 

The MW800 display provides the following indication about a failure condition

 

Summary of Contents for 5207A

Page 1: ...6802976C65 O Mobile Workstation MW800 Series Models F5207A F5217A ...

Page 2: ...ll rights reserved No part of this manual may be transmitted stored in a retrieval system or translated into any language or computer language in any form or by any means without the prior written permission of Motorola Inc TRADEMARKS Motorola and the Stylized M logo Private DataTAC iDEN are registered trademarks of Motorola Inc Microsoft Windows and the Windows logo are registered trademarks of M...

Page 3: ... Display Indicators 17 Keyboard 18 Tips 19 Touch pad 19 Section 3 Specifications 20 Specifications 20 Features 21 Section 4 Basic Operations 23 Power On 23 Normal operation 23 Extreme Temperature Conditions 23 Discharged Vehicle Battery 24 Power Off 24 Normal Operation 24 Extreme Shut Down 25 Resetting 25 Personal Card 26 SIM Card 26 Volume Control 27 Standby 27 Section 5 Installation Tips 28 Conn...

Page 4: ...e 5 Top View 13 Figure 6 12 1 Display 14 Figure 7 8 4 Display 14 Figure 8 12 1 Display Bottom View 15 Figure 9 8 4 Display Control Buttons 16 Figure 10 12 1 Display Control Buttons 16 Figure 11 Keyboad 18 Figure 12 Touchpad 19 Figure 13 Connecting the CPU box to a 3rd Party Display 28 Figure 14 Connecting the Display box to a PC 28 Figure 15 Main OSD Menu 39 Figure 16 OSD Sub Group Icons 40 Figure...

Page 5: ...umentation that came with your version of Windows Manual Introduction The Mobile Workstation 800 MW800 series is available in two models F5207 Mobile Workstation A multipurpose mobile data computer that can support the simultaneous operation of two independent applications each using different display and keyboard F5217 Mobile Router A multipurpose mobile data computer with capability to provide s...

Page 6: ...the device Please note that although this manual refers to hardware and software components supplied with the MW800 it does not provide full component descriptions For additional information refer to the following manuals Mobile Workstation 800 Series Owner s Manual for CPU 6802976C60 Mobile Workstation 800 Series Owner s Manual for Display 6802976C75 Mobile Workstation 800 Series Installation Man...

Page 7: ...Bold Used to indicate keyboard keys or application buttons Program Motorola MW800 CPU CPU Manager Used to designate the location and name of a menu function For example Program Motorola MW800 CPU CPU Manager launch CPU Manager program NOTE Indicates an operational procedure practice or condition to which you should pay special attention CAUTION Alerts you of conditions which can result in loss or ...

Page 8: ...mely high and low temperatures automatic heating when temperature drops below freezing point automatic heat reducing measures when temperature exceeds high operational limit Protection against extreme shock and vibration Withstanding cranking conditions Easy access to Personal Card PC and Radio Subscriber Identity Module SIM card Getting the MW800 Running This section guides you through procedures...

Page 9: ...panel or the display power button can turn it on Find more details in Section 4 CAUTION Be aware the CPU and the display have the same Power On scheme Turning Off Use the Windows operating system Shut Down dialog box to turn off the MW800 NOTE The MW800 can be configured so that the vehicle ignition switch the power button located on the CPU front panel or the display power button can turn it off ...

Page 10: ...e MW800 power ON and OFF Note that the main power switch on the rear CPU panel must be switched on before using the Power button Personal Card slot A Personal Card PC slot enhances the CPU box performances by enabling the connection of a variety of personal cards that can be used as storage devices modems etc The card slot is completely sealed when the cover is closed SIM Card slot Accepts the SIM...

Page 11: ...tenance operations In daily use the switch should be kept in ON position CAUTION do not switch off before shutting down the operating system Firewire For connecting a Firewire device IEEE1394 such as a digital camera scanner etc NOTE not applicable for model F5217A PWR For connecting the power cord from the vehicle s battery CAUTION Use a standard Motorola power cable with a 15 Amp fuse WWAN For c...

Page 12: ...necting a serial device such as Motorola s VRM modems printer mouse etc The connection requires a COTS Commercial Off The Shelf cable not supplied Serial 2 Additional serial connection in model F5217A only AUX Connects vehicle ignition switch General Purpose I Os 2 In 2 OUT additional USB port internal modem programming signals as well as 5VDC and car battery voltage outputs NOTE model F5217A prov...

Page 13: ...ttom of the CPU box The Hard Disk Compartment contains the removable hard disk drive Figure 4 Bottom View Hard Disk Drive Top View Figure 5 Top View Ventilation Openings The openings ensures proper air circulation to prevent overheating Never cover or block these openings Ventilation Openings ...

Page 14: ...d briefly describes their function Front View Emergency Button Function Buttons Left Speaker Right Speaker Hand Grip Control Buttons F1 F8 Figure 6 12 1 Display Components Emergency Button Function Buttons Speaker Control Buttons F1 F6 Figure 7 8 4 Display Components ...

Page 15: ... Emergency Button Use this button to signal an emergency event to software emergency application installed in the workstation The Emergency button becomes functional as soon as the operating system is running Touch Panel The MW800 display is sealed against moisture and has a dirt resistant touch panel which can be activated with either a gloved finger or a stylus pen CAUTION Re calibration is requ...

Page 16: ...using the Power Button Standby Button Use this button to go into a low power consumption state Standby mode In Standby mode the workstation enters a Workst ation Po wer Button Indicator page 4 T emperatur e Indicator page 4 Communication Indicator page 4 On S creen Di s play OSD Button Indicator page 6 Su sp end Mode Button Indicator page 5 Backl ight On Off Indication Intens ity Contr ol Button I...

Page 17: ...down the Up and Down buttons together for at least one second Press firmly for fast volume level increase decrease NOTE these buttons also serve as navigation buttons for the OSD OSD Menu Button The OSD menu button is used to pop up the OSD menu and adjusts the display s appearance and performance For details see Appendix E Display Indicators Power For 13 8VDC battery Steady green Workstation is o...

Page 18: ...dy green Valid input signal from the CPU box Steady yellow green NO valid input signal from the CPU box Keyboard The MW800 has an 85 key USB 1 1 keyboard which can be connected either to the CPU or to the display The keyboard allows access to all key functions of a full size keyboard a touch pad with two side buttons provides standard left and right mouse functionality Esc End 1 2 3 4 5 6 _ PgUp B...

Page 19: ... minutes Touch pad The touch pad uses the standard Microsoft mouse driver The user can adjust the pointer speed in the Basics dialog box of the Mouse Properties section of Control Panel to his her personal preference Tapping with your finger simulates a left mouse button click Two taps simulates a double click Use the buttons on each side of the touch pad the same way you use standard mouse button...

Page 20: ...ss of functionality Power loss compensation during engine cranking in standard 13 8 VDC battery system Current consumption at 13 8 VDC Maximal 5A Typical 3 5A CPU 1 5A Display 2A Standby 0 4 A Power off 0 05 A Capability to support 9 VDC vehicle battery Vehicle ignition switch sensing Electrical Transients meet ISO7637 1 standard Car battery voltage 1A maximum and 5 VDC 1A maximum power outputs to...

Page 21: ...klight duration control Display Two sizes 12 1 and 8 4 three models 12 1 XGA high brightness SVGA standard brightness 8 4 SVGA standard brightness Color display using TFT technology Tempered glass covered by a protective film Internal heater backlight operation in low temperatures LED indicators for alarm reports and workstation status Two speakers on the front of the display panel one speaker in ...

Page 22: ...Hz or Celeron M 320 1 3 GHz Memory 256 512MB or 1GB Mass Storage Hard disk 40 or 60 GB 5400 rpm with three dimensional shock absorbers or 2GB Flash memory drive Integrated Trimble GPS module supporting TSIP TAIP and NMEA protocols through internal COM2 serial port Integrated ANTARIS GPS module with Dead Reckoning intelligence on the GPS data coming from the GPS and NMEA support through internal se...

Page 23: ... battery and not through the ignition switch and configured to be powered only from the power button press the CPU or display power button If the MW800 power is connected through the ignition and configured to be powered from both the ignition switch and the power button insert the car key into the ignition switch and rotate it to ACC position or press the CPU or display power button The MW800 wil...

Page 24: ...s working Be aware this operation may damage your hard disk CAUTION The MW800 shut down scheme is configurable to one of three selections via the vehicle ignition switch from the CPU or Display power button or from the display power button or a combination of ignition sense and power buttons Be aware the CPU and the display have the same shut down scheme CAUTION Remember to save important informat...

Page 25: ... by the temperature LED on the front panel of the MW800 display Internal temperature exceeds the high operational limit If during operation the ambient temperature exceeds the operating temperature range or internal temperature exceeds the high operational limit for of any reason the CPU processor gradually slows down and eventually powers off A message CPU temperature is high The system will shut...

Page 26: ...he door latch To remove a Personal Card from the slot Pull the door latch and open the PC slot door Click on the PC indicator on the PC Windows application Highlight the name of the card and then click the Stop button When prompted press the Eject Button and pullout the card from the slot Close the door latch If you want to use the card again immediately after ejecting it pull it out about one inc...

Page 27: ...speakers are referred to as Volume Control For example to assign the volume control bar to the Audio Out outlet on the back side of CPU box perform the following Click on the speaker icon on the Windows task bar Click on Options and select Properties From the Options dialog box check the Others option and select Headphones from the drop menu NOTE if your display unit includes a Bluetooth component...

Page 28: ...tor Standard Display CPU DisplaySignal Cable MW 800 CPU Box Figure 13 Connecting the CPU box to a 3rd Party Display Connection of MW 800 Display to 3rd Party Personal Computer An optional cable adaptor enables to interface the MW 800 display with most standard personal computers The cable adapter connects to the CPU Display signal cable The cable adaptor is shown in the figure below Standard PC US...

Page 29: ... port pin2 brown wire Reading the Forward Backward drive direction signals Connect the terminal of the vehicle forward backward drive direction signals to the AUX port pin 3 red wire Connect the terminal of the vehicle forward backward signals to the AUX port pin 4 orange wire If the vehicle forward backward signals connection is not utilized connect AUX port pin 3 red wire to the 5VDC and AUX por...

Page 30: ...an CAUTION avoid spraying cleaner directly on the keyboard always ensure that no liquid drips on the keyboard Cleaning the Display Wipe the display with a dry soft cloth If your display has stains spray some ethyl or rubbing isopropyl alcohol on a dry soft cloth and wipe the display surface Let the display dry for few minutes If the display is very dirty contact a service technician CAUTION Do not...

Page 31: ... address for the MW800 home page is http www motorola com This site includes general information about the device as well as answers to questions regarding operational issues with the MW800 The site also provides the following Recent software application updates Updated embedded firmware for your computer The latest device drivers Frequently Asked Questions FAQ ...

Page 32: ... power and communication cables is hazardous To prevent shock hazard use installation methods recommended in the Installation Manual WARNING Improperly grounded device is hazardous To prevent shock hazard use installation methods recommended in the Installation Manual CAUTION If you opened the device to add or upgrade a memory card Mini PCI card or any other component do not use your device until ...

Page 33: ...or an extended period of time it could cause discomfort CAUTION Avoid inserting any card or device into computer slots at an angle it could damage connectors in your device CAUTION Normally if the system does not respond you can turn the device off by pressing and holding the power button for 6 seconds or more Be aware this method of hardware power off may damage your hard disk CAUTION Do not inse...

Page 34: ...torola to the original end user purchaser purchasing the Product for purposes of leasing or for commercial industrial or governmental use only and is not assignable or transferable to any other party This is the complete warranty for the Product manufactured by Motorola Motorola assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by...

Page 35: ...interfere with Motorola s normal warranty inspection and testing of the Product to verify any warranty claim F Product which has had the serial number removed or made illegible G Batteries they carry their own separate limited warranty H Freight costs to the repair depot I A Product which due to illegal or unauthorized alteration of the software firmware in the Product does not function in accorda...

Page 36: ...no liability with respect to any claim of patent infringement which is based upon the combination of the Product or its parts furnished hereunder with software apparatus or devices not furnished by Motorola nor will Motorola have any liability for the use of ancillary equipment or software not furnished by Motorola which is attached to or used in connection with the Product The foregoing states th...

Page 37: ...omagnetic Emission EME safety leaflet Motorola publication number 6802967C16 FCC Compliance Notice The FCC requires that manuals pertaining to Class A and Class B computing devices must contain warnings about possible interference with local residential radio and TV reception This warning reads as follows NOTE This equipment has been tested and found to comply with limits for a Class B digital dev...

Page 38: ...0F method 514 5 Category I Drip Per MIL STD 810F method 506 4 Procedure III Dust Blowing 5 hours in dust 140 mesh silica flour laden atmosphere dust agitation time is for 2 seconds every 15 minutes Salt Fog 8 hours 5 Sodium Chloride at 35 C after exposure per MIL STD 810F 505 4 Procedure I Flammability Per UL94 HB Solar Radiation 7 cycles of 24 hours with no functional degradation per MIL STD 810F...

Page 39: ...other screen appearance parameters User friendly OSD menu icons represent menu items consisting of group icons Each group icon expands to a sub group of icons Only one group of icons may be adjusted at each OSD session The main OSD menu is shown next Figure 15 Main OSD Menu To calibrate the screen perform the following Press the OSD button located on the lower right hand side of the display the ma...

Page 40: ...40 Figure 16 OSD Sub Group Icons ...

Page 41: ...gnal Clocks Adjust Adjust pixel sampling clock relative to input clock Usually this mechanism is automatic manual clock adjustment is not recommended Phase Adjust Adjust pixel sampling clock relative to input signal phase May be useful when connecting the MW800 XGA display to a new input source Note that shadows surrounding vertical lines are symptom of insufficient phase adjustment Horizontal Ver...

Page 42: ...ence or when the display cable was disconnected Figure 17 Connection Warning Mode Error Input mode is not supported Please change input resolution and or refresh rate Figure 18 Mode Error Warning Change Refresh Rate Input resolution is OK but refresh rate is not supported Please change input refresh rate in Windows OS to 60 Hz and click OK Figure 19 Refresh Rate Warning ...

Page 43: ...w The system will shutdown in 3 minutes The car battery voltage is below of the low operational limit Please save your work before shutting down MW800 CPU temperature is high The system will shutdown in 3 minutes The internal temperature is higher than the valid limit Please save your work before shutting down Never turn on the device until it cools down to normal operating temperature Warning con...

Page 44: ...ED is steady yellow CPU box fails to communicate with display Check the plugs and CPU cable Communication LED is steady purple CPU box to display USB power and communication problem Check the plugs and CPU cable Link LED is yellow green NO valid input signal from CPU box Check the plugs and CPU cable The following table describes MW800 failures without a user notification Table 3 MW800 failures wi...

Page 45: ...l Purpose Input GPO General Purpose Output GPRS General Packet Radio Service GPS Global Positioning System iDEN Integrated Digital Enhanced Network IEEE Institute of Electrical and Electronic Engineers I O Input Output LAN Local Area Network LCD Liquid Crystal Display MB Megabyte MPS Maintenance Programming Software MW Mobile Workstation NIT Near Infrared Transmission also cd m2 a measure of lumin...

Page 46: ...ocol TTL Transistor Transistor Logic UHF Ultra High Frequency UL Underwriters Laboratories USB Universal Serial Bus VCR Videocassette Recorder VDC Volts Direct Current WWAN Wireless Wide Area Network WLAN Wireless Local Area Network XGA eXtended Video Graphics Array ...

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